Dont care about event i paid as eso+ player

krullete

Quite tired of servers always with problems and so, i pay eso+ like many other players, i dont really care about them extending event but i want my eso+ days back, i dont know if they even read this but this is no way to have customers recommend a game, usually we call you Zenibug because you repair 1 and get 3 new so it seems like we eso+ players should get our lost days back not just more event time because frankly i dont care about it.

XDragonDoomX

VaranisArano

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

Edited: This was half a joke, since I don't think the servers were down all that time. The TOS makes it pretty clear, as cited below, that ZOS doesn't actually owe anything and ZOS generally doesn't in my experience refund time or compensation for time lost to maintenance or downtime. Frankly, I'm surprised they extended the event - but I suspect they were listening to complaints about the WC drop rate too.

krullete

I have been playing mmos since ultima online on a 14400 modem and if you cant play or there are problem with servers there is always a "here, we are sorry" disposition but with zenimax seems more like, "we will try to repair it and we dont mind about players" i had a bug where game crashed when i set some shoulders on a specific char and they said it was a graphic card problem... so let me see if i can play with other chars, but it only crashes with this one, of course it have to be MY problem. Sorry but has a SAP technician if i said that to my clients i will be fired instantly.

Reverb

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

They don't even owe that. The perks of ESO+ are still valid when you don't (or can't) play. You didn't lose your improved research times during maintenance, or have your costumes returned to the stock color, or get your furnishing limit halved, or have your crafting mats spit back into inventory, the DLC zones weren't severed from your account. Your account retains all benefits of subscribing even when the servers are down.

AzraelKrieg

If the sub was required you could expect compensation. They did that at launch when there were issues then. Now that the sub is optional, no dice.

jedtb16_ESO

hmmm.... so zos owes me a little less than 75p.

wow!

tell you what, you can keep it. put it in the tea kitty.

DanteYoda

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

Which is $1.93 Aus

Turelus

If there are long term and very disruptive issues I don't doubt ZOS would give ESO+ time to players.

They did it at launch and they did it when the EU launcher was broken (you couldn't install the game) however for the most part their servers have always been good.

Considering NA is offline today as well I would assume this is more than just fixes for issues (which are mostly happening on EU servers).

Anomanderake

Definitely, i’m out from eso+. I have a constant weapon animation bug. Now a 6 hours long downtime (3 down in a week) and still no eta.
I have played on unofficial servers with better communication and support.
So, if I have to play like I am in an unoffy, I have no reasons to pay for. At least, I will not have the imoression to waste my money next time.

AzraelKrieg

DanteYoda wrote: »

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

Which is $1.93 Aus

You could go get a soft serve with a flake from Maccas with that.

jrgray93

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

Vostorn

Reverb wrote: »

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

They don't even owe that. The perks of ESO+ are still valid when you don't (or can't) play. You didn't lose your improved research times during maintenance, or have your costumes returned to the stock color, or get your furnishing limit halved, or have your crafting mats spit back into inventory, the DLC zones weren't severed from your account. Your account retains all benefits of subscribing even when the servers are down.

It would be the exact same thing if subscription dropped during the maintenance and would be set back right after.

Turelus

jrgray93 wrote: »

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

It is.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

krullete

"ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason. "
Of course they have it covered and you wont see a dime nor a day, but it should not be something players have to request thats the point, other games are more concerned and do it because it is the right thing, not an obligation of course but the right thing to do.

Wreuntzylla

Reverb wrote: »

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

They don't even owe that. The perks of ESO+ are still valid when you don't (or can't) play. You didn't lose your improved research times during maintenance, or have your costumes returned to the stock color, or get your furnishing limit halved, or have your crafting mats spit back into inventory, the DLC zones weren't severed from your account. Your account retains all benefits of subscribing even when the servers are down.

The only part of your statement that is valid would be in regards to research time.

Having your costumes returned to stock color or furnishing limit halved is completely irrelevant during the time you can't log in. If you log in and those things remain true, you absolutely have a right to compensation for not getting the benefit of the bargain. What that looks like may or may not be limited by contract, depending on the applicable jurisdiction. I hear that in Australia, as a consumer, you pretty much have a right to a shiny pony and a schooner, regardless of what any contract says.

Having your mats spit back is also irrelevant because as part of the subscription inducement, you only lose access for adding items to the craft bag, not all access.

Azurya

krullete wrote: »

Quite tired of servers always with problems and so, i pay eso+ like many other players, i dont really care about them extending event but i want my eso+ days back, i dont know if they even read this but this is no way to have customers recommend a game, usually we call you Zenibug because you repair 1 and get 3 new so it seems like we eso+ players should get our lost days back not just more event time because frankly i dont care about it.

as soon as the timemachine is live you get the first ticket to travel back to your lost eso+ days! enjoy!

to be honest, don´t you think you are a poor whiny whatever??? because that impression you really make

Lord_Wrath

Im optimistic for the future. Ive played since launch, I know just as much as the next guy how LOUSY Zos can be communicating with the player. But looking recently they fixed AoE caps, in this summerset isle we will be able to utilize all of our CPU cores. Im no expert but could multi-core utilization bring potential to the games future?

So I wouldnt doubt if we see a server upgrade in the future as well. A lot of us have higher than usual ping rates with this game and it seems to be a regional thing rather than internet speeds.

krullete

Azurya wrote: »

krullete wrote: »

Quite tired of servers always with problems and so, i pay eso+ like many other players, i dont really care about them extending event but i want my eso+ days back, i dont know if they even read this but this is no way to have customers recommend a game, usually we call you Zenibug because you repair 1 and get 3 new so it seems like we eso+ players should get our lost days back not just more event time because frankly i dont care about it.

as soon as the timemachine is live you get the first ticket to travel back to your lost eso+ days! enjoy!

to be honest, don´t you think you are a poor whiny whatever??? because that impression you really make

Sure, whatever you said, but since you cant even send a support for it there is no other way than forums, i dont care has you see me or what you think really, just a game, i play for fun, but as any other service i pay i can complain about it, also there is one thing you have to take into consideration, this is not the first time it happens, and will not be the last.

smacky

Turelus wrote: »

jrgray93 wrote: »

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

It is.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

It may be, but the point here is if you want to keep people playing and paying, then you have to look after them too.

ToS also don;t override the laws of any given country, and ESO+ is a payment for a service for 30 days, which is not being delivered upon at the moment.

I'm simply pointing out the facts as they exist in my country. No waiver / ToS / Contract can override the law, and Consumer Laws in my country do leave room for people to make a genuine complaint when they don;t get what they have paid for.

I am a little annoyed that I have hardly been able to play a game in the last week when I too am an ESO+ subscriber, and on a 6 monthly plan at that. I'm not about to go making complaints about that, but I feel that for downtime all players get extended event, yet for being unable to use a paid subscription there is nothing to compensate feels a little off.

krullete

smacky wrote: »

Turelus wrote: »

jrgray93 wrote: »

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

It is.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

It may be, but the point here is if you want to keep people playing and paying, then you have to look after them too.

ToS also don;t override the laws of any given country, and ESO+ is a payment for a service for 30 days, which is not being delivered upon at the moment.

I'm simply pointing out the facts as they exist in my country. No waiver / ToS / Contract can override the law, and Consumer Laws in my country do leave room for people to make a genuine complaint when they don;t get what they have paid for.

I am a little annoyed that I have hardly been able to play a game in the last week when I too am an ESO+ subscriber, and on a 6 monthly plan at that. I'm not about to go making complaints about that, but I feel that for downtime all players get extended event, yet for being unable to use a paid subscription there is nothing to compensate feels a little off.

exactly

Jerkling

Azurya wrote: »

as soon as the timemachine is live you get the first ticket to travel back to your lost eso+ days! enjoy!

to be honest, don´t you think you are a poor whiny whatever??? because that impression you really make

If you want to make like a trained dolphin and be happy on command when ZOS tosses you a rotten fish then that's your thing, but i for one think he/she has a valid point.

Paying for a service you can't use (for days or many hours in a billing period) gets people understandably upset and saying as much is hardly whining.

Sawzallz

Just give him his 150 crowns and buy some dyes

Turelus

smacky wrote: »

Turelus wrote: »

jrgray93 wrote: »

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

It is.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

It may be, but the point here is if you want to keep people playing and paying, then you have to look after them too.

Sure, but we've hardly hit the point yet where most companies start to consider giving back free game time.
Not in this day and age any way.

smacky

Turelus wrote: »

smacky wrote: »

Turelus wrote: »

jrgray93 wrote: »

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

It is.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

It may be, but the point here is if you want to keep people playing and paying, then you have to look after them too.

Sure, but we've hardly hit the point yet where most companies start to consider giving back free game time.
Not in this day and age any way.

I understasnd that, I'm not talking about Free game time, I'm talking about the inability to use a paid service (including all the DLC's) for the best part of a week.

As I said, I'm not going after anyone or anything, just pointing out that it feels a bit off, to pay for something and not be able to use it.

Nihility42

I hope you got ZOS to sign an SLA for your desired uptime. If not, you're SOL

Jameliel

Reverb wrote: »

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

They don't even owe that. The perks of ESO+ are still valid when you don't (or can't) play. You didn't lose your improved research times during maintenance, or have your costumes returned to the stock color, or get your furnishing limit halved, or have your crafting mats spit back into inventory, the DLC zones weren't severed from your account. Your account retains all benefits of subscribing even when the servers are down.

Please attempt to overcome the ignorance displayed in your post...smh

"You can't play when servers are down, but your account retains all benefits".

Someone steals your car, but hey, the car still retains its benefits. Someone padlocks your refrigerator, and says you can eat food from it when they are ready, but hey, your food retains all its benefits even when it's locked away from you.

People are the benefactors, not the object(s) meant to be beneficial.(to the person)

Anotherone773

As an ESO plus member i am outraged that my boss wont reimburse me for the 40 hours a week i cant play because of him! That is 160 hours a month i lose in sub fees because of work! I pay for 24 hours a day of play time and by Azura, i want it!

N0TPLAYER2

Reverb wrote: »

VaranisArano wrote: »

As best as I can tell, if you couldn't play for 3 whole days, ZOS owes you $1.50.

They don't even owe that. The perks of ESO+ are still valid when you don't (or can't) play. You didn't lose your improved research times during maintenance, or have your costumes returned to the stock color, or get your furnishing limit halved, or have your crafting mats spit back into inventory, the DLC zones weren't severed from your account. Your account retains all benefits of subscribing even when the servers are down.

Not if you can’t play the game and use said items

Pangnirtung

So when you lease a car and take it in for servicing you get a few dollars deducted from your lease payment?

Some people have no common sense at all.

Androconium

Turelus wrote: »

jrgray93 wrote: »

I'm pretty sure this is covered in the terms of service or other legal walls of text. They owe you nothing.

It is.

6. Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.

ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.

This is a policy statement. It is not law.

The point that the OP is making is based on FEE FOR SERVICE. Where the service is not provided, the remedy for that is covered by the legislation of sovereign state where the consumer resides.

Stop quoting this, as if it is not contestable.