Maintenance for the week of December 16:
• PC/Mac: No maintenance – December 16
• NA megaservers for patch maintenance – December 17, 4:00AM EST (9:00 UTC) - 12:00PM EST (17:00 UTC)
• EU megaservers for patch maintenance – December 17, 9:00 UTC (4:00AM EST) - 17:00 UTC (12:00PM EST)
The issues on the North American megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!

Can't log in & No ip verification for 24 hours

glasswalkers_04_ESO
I cannot log into the game, its deiced it no longer recognizes the computer I've been playing the game on for the past 2 years, even though i logged in briefly last week on the same machine. Okay
Says I need an ip verification but have to wait 24 hours to get one. That doesn't work its the only time i have free to play in a month.
Try to contact web support and I can't log into that either.

Help please. how do I get this fixed when i can't even log in or contact a living body other than the forum?
  • dracul813
    dracul813
    Soul Shriven
    Welcome to the club
  • ZOS_JesC
    ZOS_JesC
    admin
    Greetings! You can submit a support ticket here for your issue.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • glasswalkers_04_ESO
    Thank you JesC but I had already tried that, repeatedly. When i try to login for additional support, nothing happens when i click the 'log in' button. The page doesn't even register that i'm trying to log in.
  • ZOS_Bill
    ZOS_Bill
    admin
    @glasswalkers_04_ESO

    If you still haven't received your one-time access code email and cannot log into the support portal, you should contact us to request we change your email address by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Goobertron
    I cannot log into the game, its deiced it no longer recognizes the computer I've been playing the game on for the past 2 years, even though i logged in briefly last week on the same machine. Okay
    Says I need an ip verification but have to wait 24 hours to get one. That doesn't work its the only time i have free to play in a month.
    Try to contact web support and I can't log into that either.

    Help please. how do I get this fixed when i can't even log in or contact a living body other than the forum?

    Just curious if you ever received resolution on this. I am having the same issue and used the form to change my email since I believe comcast is blocking the emails. But still have not heard anything from ZOS and can't get into the ticket portal to check the status of my ticket.
  • belaz51b14_ESO
    belaz51b14_ESO
    Soul Shriven
    Put me on this list as well.
  • darbycrash
    Stuck on loading screen
    All day......
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