Serious complaints?

Cazzy

Who do you contact with a serious complaint? Not to do with cheating, bugs etc. More serious. Is there a direct contact?

Reverb

Cazzy wrote: »

VaranisArano wrote: »

I use the Ask For Help option in game, then reply to the email Support sends. The first email is usually very generic, but by replying I've been able to have the problem passed on to people who can address the problem.

Yeah, this is something I'd rather speak to someone directly though. Maybe I should PM an admin.

They still prefer you open a ticket first, then pm them with the ticket number, asking to be contacted directly. They turned off the customer support phone number a few years ago, so the ticket system is the best way to initiate contact with them about something specific. As noted above though, expect the initial response to be inadequate, and be prepared to escalate as needed.

VaranisArano

I use the Ask For Help option in game, then reply to the email Support sends. The first email is usually very generic, but by replying I've been able to have the problem passed on to people who can address the problem.

Cazzy

VaranisArano wrote: »

I use the Ask For Help option in game, then reply to the email Support sends. The first email is usually very generic, but by replying I've been able to have the problem passed on to people who can address the problem.

Yeah, this is something I'd rather speak to someone directly though. Maybe I should PM an admin.