We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.
trying to start the game on my new computer after a few months of inactivity...
danamali
Soul Shriven
...and I get a message saying I need an active account. I have followed the steps to acquire a new password with my name, last name, and secret question's answer but the activation email never arrives. I have opened a ticket but sofar have not received a reply. I purchased my game through instant gaming, redeemed the code on the TESO web page and have tried opening it directly through the launcher and through Stea;, in both cases I get the same error: active account required to play.
What can I do?
What can I do?
0
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MNsnowtaTy✭✭✭If you haven't reached a resolution on this, then I'd try resubmitting another ticket.0