trying to start the game on my new computer after a few months of inactivity...

Soul Shriven
...and I get a message saying I need an active account. I have followed the steps to acquire a new password with my name, last name, and secret question's answer but the activation email never arrives. I have opened a ticket but sofar have not received a reply. I purchased my game through instant gaming, redeemed the code on the TESO web page and have tried opening it directly through the launcher and through Stea;, in both cases I get the same error: active account required to play.
What can I do?
  • MNsnowtaTy
    If you haven't reached a resolution on this, then I'd try resubmitting another ticket.
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