Can someone please help me contact customer support?

CMFan1966

I have been trying for several days to purchase crowns and I keep getting a message that the transaction could not be completed and to contact my bank to straighten it out. Well, I contacted my bank and they agree that I have enough money to cover my purchase and there are no restrictions on my card. Still I continue to get that message. I try to contact customer service on the ESO support page and none of the "categories" and "sub-categories" cover my issue. Plus when I go that route, every answer I get is like a pre-recorded message and then a box asking if the answer was helpful is there. No, it wasn't helpful because it doesn't address my issue!!!

Anyway, does anyone know of a way for me to contact them and just tell them in free form what the problem is so I can just give them my money and stop the madness? Thank you!

@ZOS_GinaBruno @ZOS_JessicaFolsom

Joshuagm1991

Hello CMF, In my experience customer service takes a day or two to respond. I think they have a large quantity of tickets to work through. Is it something that is running out of time to buy?

CMFan1966

Hi @Joshuagm1991 ...no, it isn't anything like that. Maybe I'm just not really smart, but I can't even figure out how to ask them the question for them to respond to it. I've contacted them before, so I don't know what I'm doing wrong. I stared at the customer support screen and tried to maneuver my way around it until my eyes nearly crossed.

CMFan1966

Yep, I'm stupid. I figured it out! I think I did anyway.....

Belidos

Just be aware, the first response will almost always be an automated response, to speak to a real person you need to reply (not make another ticket) to the response.

AhPook_Is_Here

CMFan1966 wrote: »

I have been trying for several days to purchase crowns and I keep getting a message that the transaction could not be completed and to contact my bank to straighten it out. Well, I contacted my bank and they agree that I have enough money to cover my purchase and there are no restrictions on my card. Still I continue to get that message. I try to contact customer service on the ESO support page and none of the "categories" and "sub-categories" cover my issue. Plus when I go that route, every answer I get is like a pre-recorded message and then a box asking if the answer was helpful is there. No, it wasn't helpful because it doesn't address my issue!!!

Anyway, does anyone know of a way for me to contact them and just tell them in free form what the problem is so I can just give them my money and stop the madness? Thank you!

@ZOS_GinaBruno @ZOS_JessicaFolsom

What I always do when I have problems like these is yell at my mom.

CMFan1966

Belidos wrote: »

Just be aware, the first response will almost always be an automated response, to speak to a real person you need to reply (not make another ticket) to the response.

Thank you, I'll do that. I expected the automated response, but I don't think I knew I could reply to it.

GeorgeBlack

Your bank treats your transaction as suspicious. Call them, tell them that you are a gamer and you like playing games and to allow the transaction to proceed. Do it while on the phone with them. Happened to me once. That's how I solved it

CMFan1966

GeorgeBlack wrote: »

Your bank treats your transaction as suspicious. Call them, tell them that you are a gamer and you like playing games and to allow the transaction to proceed. Do it while on the phone with them. Happened to me once. That's how I solved it

I did! I did that before I contacted customer support here. There are absolutely no restrictions on my debit card. And it's happening with a second card from a different bank.

CMFan1966

@AhPook_Is_Here ...My mom is 80 years old. If I yelled at her, it would either kill her or she'd still swat me on the behind or slap my face! LOL!

Nestor

CMFan1966 wrote: »

And it's happening with a second card from a different bank.

Use a different Browser. One that does not have Script Blockers or the like.

CMFan1966

@Nestor unfortunately that didn't work either.

But thank you for the suggestion!

Jollygoodusername

This is a sign, you've got a chance to take that money and use it towards a better investment! It's too late for many of us, I originally tried refund but was denied and laughed at by the community. Now, i wish some unknown deity of commerce, would have stopped my card from transaction processing ESO Imperial Edition +Sub :P

CiliPadi

You'd be lucky to get a response. I submitted a bug for a stuck quest and have yet to get an e-mail response or even acknowledgment.

Vipstaakki

CiliPadi wrote: »

You'd be lucky to get a response. I submitted a bug for a stuck quest and have yet to get an e-mail response or even acknowledgment.

You can thank the halfwits that insert 20 tickets a day into the support system about their own insignificant issue. Therefore nobody gets anything.

CMFan1966

I got my automated response and then I've gotten 2 or 3 responses from real people so far. They are being really helpful.....probably because they want my money. It's okay, I'll give it to them if we ever get this fixed.

PocketNova

FYI this is a common but when using cards (credit/debit/etc) directly through the store. Use paypal to get around the bug.

CMFan1966

PocketNova wrote: »

FYI this is a common but when using cards (credit/debit/etc) directly through the store. Use paypal to get around the bug.

I tried that too! They need to verify my identity with my driver's license, SSN or something that proves where I live. Dealing with Paypal is becoming just about as pleasant as dealing with the DMV! Anyway, I don't have a scanner hooked up to my computer right now, but I'm hoping a picture of my license taken with my phone might suffice.

KingYogi415

All you have to do is keep responding to the first email or they close your case aftet 24 hours.

Submitting multiple tickets does nothi g.

LadyDestiny

Zos makes it terribly difficult to get support. They prefer to put you through days and weeks of agonizing bot mails and few ways to report in game. It's a way of stretching the time frame out so they don't have to deal with it, or hoping you will forget about it.

drakhan2002_ESO

Try PayPal, never had a single problem.

Jailbirdy

Try calling or writing either of these:

BETHESDA SOFTWORKS LLC
  1370 Piccard Drive Suite 120
  Rockville, MD 20850
  (301) 926-8300

or

ZOS
1370 Piccard Drive
Rockville, Maryland 20850
United States
Phone: 301-926-8300
Phone: (301) 948-2200
Fax: 301-926-8010

GreenhaloX

Jailbirdy wrote: »

Try calling or writing either of these:

BETHESDA SOFTWORKS LLC
  1370 Piccard Drive Suite 120
  Rockville, MD 20850
  (301) 926-8300

or

ZOS
1370 Piccard Drive
Rockville, Maryland 20850
United States
Phone: 301-926-8300
Phone: (301) 948-2200
Fax: 301-926-8010

Thanks.. now, I have an address to send some mudballs surprise. On the way, ZOS/Bethesda. Nerfing.. ridiculous!

CMFan1966

Thank you all. I think I might have my Paypal sorted out, so I am going to see if I can do it that way!

CMFan1966

Woot!!! I can give them my money again!!! I'm keeping this bookmarked for that address and phone number for any future issues. Thank you @Jailbirdy