[Retitled] Is Support on Vacation? Marketing Offer Requests for Info Ignored.. 2 days, No Response

ZOS_CoriJ

Moderators do not work directly with support or promotions so I don't have any light to shed. However, if you would like to PM me the ticket number we can check to see what the hold-up is and make sure it's with the appropriate contact.

Idinuse

Aesha wrote: »

So YEAH... Like OK... I got Morrowind.
Then I ran into some money problems and my ESO+ ran out... so..

I get this email from TESO offering a buy one get one free ESO+ month if I resub. Just hit REPLY for more info.




I am thinking cool, maybe I can scrape enough for one month together, and get 2 out of it... but first, check it out. Scam or legit?
Reply address (teso_help@mailmw.custhelp.com) is legit. Might as well. CLICK



This is where my ODYSSEY begins

Like I said.. and moments later, I get.. the dum dum dum dummm AUTOREPLY.
We all know the one.



Well.. huh.. ok, let's wait a bit.
See if something shakes loose on the other side, and I actually get the promised info eh?

So I refresh the Support page.
What's this? 2 tickets?
Did I hit reply twice by accident?
I am a crazy old woman, quite possible... meh
The second ticket gets closed as a duplicate, so I think nothing of it.. still all good, right?

NOT
They set my ticket to SOLVED
With NO reply
With NO information
Not even a notification to my email.

So.. I updated it


and a couple hours later.. I got the same treatment.
Let's be clear.
They set my ticket to SOLVED
With NO reply
With NO information
With no notification to my email.

So.. I updated it again, and called it a night. decided to check back in the morning.


The next day.. it was again set to SOLVED.
I won't bother to repeat the rest.


So I decided to try another way.

Let that dead horse be, and work via a new ticket.

Rather than bore you all I will just say this.

It was IMMEDIATELY tagged as a Duplicate (I assumed because I had mentioned the offer again)


I tried opening a ticket via the Support web site. *COUGH*

What a joke.. lets see.

HUH, no open Ticket link?
So I try "Web Assistant"... scanning my way through ALL the blasted option looking for one that
even comes close to the problem.
Billing? ESO+ purchase issue? Best I could find.. go for it.
So, I fill out the form, explain about the offer they sent me, and ask for the info.
I submit the form. I wait. No support ticket shows up on my account for the information I just submitted.


Let me be clear.
I just spent 20 minutes searching through thier confusing support system, filling it out.. submitting it..
and NO ticket comes up on the system. NO tracking whatsoever of my request.




It was the FOURTH attempt to get assistance that
Boggles my Brain.
Infuriates me to No End
Sets My Hair On Fire.


I was so careful not to say anything that would trigger a script, or anything automatic.
Maybe just maybe an answer? Even a single peep?



ARRRRRRRRRRRRRRGGGGGGGGGGGGG
Less than 15 minutes, closed as a dupe.



Even after reopening, it was close as SOLVED less than an hour later.
You guessed it peeps...

They set my ticket to SOLVED
With NO reply
With NO information
Not even a notification to my email.

In every one of these tickets, with the exception of the original autoresponse, I never got ANY response.

Not a PEEP.
Not a person
Not Canned (automatic).. scripted... NOTHING

Just Closed as Solved, Duplicate... in a word. IGNORED

All over an OFFER they sent to ME


@ZOS_GinaBruno @ZOS_JessicaFolsom Can you give me some help or direction here?

I'll say it again....

idk

Aesha wrote: »

Giles.floydub17_ESO wrote: »

Zos has confirmed in the forums that the offer is legit.

way to read. Nowhere in my thread did I question if it was legit.

ZOS can confirm its legitimacy all they want here in the forums,

but if no one from CS responds to requests for information (as their own email tells you to do)



maybe one of them here could tell me instead?

@ZOS_GinaBruno @ZOS_JessicaFolsom

To be fair it was a fairly long OP.

I have heard in an interview Matt Firror state the additional deco slots for houses when subbed. For what it is worth. I would also expect that if the sub expires all decos remain but one cannot remove anything and place something new until the number of items falls below the threshold. Same might apply with just moving things around.

max_only

Giles.floydub17_ESO wrote: »

Aesha wrote: »

Giles.floydub17_ESO wrote: »

Zos has confirmed in the forums that the offer is legit.

way to read. Nowhere in my thread did I question if it was legit.

ZOS can confirm its legitimacy all they want here in the forums,

but if no one from CS responds to requests for information (as their own email tells you to do)



maybe one of them here could tell me instead?

@ZOS_GinaBruno @ZOS_JessicaFolsom

To be fair it was a fairly long OP.

I have heard in an interview Matt Firror state the additional deco slots for houses when subbed. For what it is worth. I would also expect that if the sub expires all decos remain but one cannot remove anything and place something new until the number of items falls below the threshold. Same might apply with just moving things around.

@Giles.floydub17_ESO
Giles, this thread is not about furniture....

Aesha

ZOS_CoriJ wrote: »

Moderators do not work directly with support or promotions so I don't have any light to shed. However, if you would like to PM me the ticket number we can check to see what the hold-up is and make sure it's with the appropriate contact.

Thanks for the help

Aesha

Giles.floydub17_ESO wrote: »

To be fair it was a fairly long OP.

I have heard in an interview Matt Firror state the additional deco slots for houses when subbed. For what it is worth. I would also expect that if the sub expires all decos remain but one cannot remove anything and place something new until the number of items falls below the threshold. Same might apply with just moving things around.

To be fair, that is why important notes were Bolded and/or Placed In Red.

A quck scan of those would have revealed the pertinent information needed before posting solely to add to ones "help post" count.

Maybe something similar happened to you? Basing your entire response on the first line of an embedded image, rather than the Original Post?

Anyways, it is over.. I hope.