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Early access codes have not been sent out according bestbuy

jclintab14a_ESO
jclintab14a_ESO
Soul Shriven
I preordered The Elder Scrolls Online Morrowind Collector's Edition Upgrade - Windows [Digital Download] from Bestbuy on 5/12 and have not recieved early access yet. Contacted Bestbuy and they say the release code has not been sent to them. When are you going to send them the release code?
  • Brocknar
    Brocknar
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    I too pre-ordered from Best Buy on 5/11. Being that I was linked to their website from here I would assume this should be pretty cut and dry, but it is proving not to be the case.
  • Nestor
    Nestor
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    You have to provide proof of purchase (scanned and PDF'd receipt or Windows Snip Tool of your online invoice).

    https://forums.elderscrollsonline.com/en/discussion/343478/pc-morrowind-early-access-for-those-who-purchased-the-digital-upgrade-through-a-third-party-website

    You have to enter the code you get by June 8th
    Enjoy the game, life is what you really want to be worried about.

    PakKat "Everything was going well, until I died"
    Gary Gravestink "I am glad you died, I needed the help"

  • Brocknar
    Brocknar
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    Nestor wrote: »
    You have to provide proof of purchase (scanned and PDF'd receipt or Windows Snip Tool of your online invoice).

    https://forums.elderscrollsonline.com/en/discussion/343478/pc-morrowind-early-access-for-those-who-purchased-the-digital-upgrade-through-a-third-party-website

    You have to enter the code you get by June 8th

    From what I have seen that is only for the physical copy but I am happy to try that now as the it clearly shows the information on Best Buy's website, even with the same email address I use for the game.
  • jclintab14a_ESO
    jclintab14a_ESO
    Soul Shriven
    That was my understanding as well. That was for the physical addition not the digital version. But i will try and see what happens. Thanks for the reply Nestor!
  • Layla_Dawn
    Did this work for you? I havent tried it because it specifically said it wasnt for digital only physical.
  • Vonbone
    Vonbone
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    I had the same problem and tried filling out the form. I got an email from eso today saying "Thank you for contacting The Elder Scrolls Online team.If you purchased the ESO: Morrowind Digital Upgrade or Digital Collector's Upgrade from Steam, you will automatically have access to ESO: Morrowind on May 22nd.Other retailers have been authorized to release keys for access on May 22nd. Please contact the store where you made your purchase for additional information.
    Warm Regards, The Elder Scrolls Online" Now I'm waiting on the help person at Best Buy to call me back with an answer on what he could find out. Hopefully it will be good news and will have a access code :smile:
  • jclintab14a_ESO
    jclintab14a_ESO
    Soul Shriven
    Yes I tried @Nestor solution and it worked for me. Thank you Nestor!
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