Early Access ?

Moorqueen

Is early access for those who only purchased the digital versions directly from ZOS?

Horowonnoe

Cagit there is a well documented thread about this, https://forums.elderscrollsonline.com/en/discussion/343266/early-acess#latest and an official thread https://forums.elderscrollsonline.com/en/discussion/343256/official-discussion-thread-for-eso-morrowind-early-access-details#latest

Sigtric

Moorqueen wrote: »

Is early access for those who only purchased the digital versions directly from ZOS?

Any PC players who bought digital direct from ZOS get it with no further action required.
Any who bought the physical editions have to fill out a form to show proof of purchase.
Early Access is not available on console.

Moorqueen

well, I just did what they asked those who purchased the physical collectors edition to do, maybe that will work

lygerseye

Horowonnoe wrote: »

Cagit there is a well documented thread about this, https://forums.elderscrollsonline.com/en/discussion/343266/early-acess#latest and an official thread https://forums.elderscrollsonline.com/en/discussion/343256/official-discussion-thread-for-eso-morrowind-early-access-details#latest

But those posts do not explain how that happens... I purchased the Digital CE Upgrade from Amazon, but the receipt says it isn't available until June 6. They haven't given me a code. How will ZOS know I purchased the digital upgrade? The article and forum comments from @ZOS_GinaBruno haven't provided that answer yet.

rynth

lygerseye wrote: »

Horowonnoe wrote: »

Cagit there is a well documented thread about this, https://forums.elderscrollsonline.com/en/discussion/343266/early-acess#latest and an official thread https://forums.elderscrollsonline.com/en/discussion/343256/official-discussion-thread-for-eso-morrowind-early-access-details#latest

But those posts do not explain how that happens... I purchased the Digital CE Upgrade from Amazon, but the receipt says it isn't available until June 6. They haven't given me a code. How will ZOS know I purchased the digital upgrade? The article and forum comments from @ZOS_GinaBruno haven't provided that answer yet.

did you even read the thread or click on the hyper link the is on the ESO website? they show you how to get early access even with purchase through Amazon. They don't need to reply because the information is already there just a click away

lygerseye

rynth wrote: »

lygerseye wrote: »

Horowonnoe wrote: »

Cagit there is a well documented thread about this, https://forums.elderscrollsonline.com/en/discussion/343266/early-acess#latest and an official thread https://forums.elderscrollsonline.com/en/discussion/343256/official-discussion-thread-for-eso-morrowind-early-access-details#latest

But those posts do not explain how that happens... I purchased the Digital CE Upgrade from Amazon, but the receipt says it isn't available until June 6. They haven't given me a code. How will ZOS know I purchased the digital upgrade? The article and forum comments from @ZOS_GinaBruno haven't provided that answer yet.

did you even read the thread or click on the hyper link the is on the ESO website? they show you how to get early access even with purchase through Amazon. They don't need to reply because the information is already there just a click away

Yes, I did read all of those and asked the same question there. The Amazon instructions are for the physical copy, not the Digital Copy.

rynth

lygerseye wrote: »

rynth wrote: »

lygerseye wrote: »

Horowonnoe wrote: »

Cagit there is a well documented thread about this, https://forums.elderscrollsonline.com/en/discussion/343266/early-acess#latest and an official thread https://forums.elderscrollsonline.com/en/discussion/343256/official-discussion-thread-for-eso-morrowind-early-access-details#latest

But those posts do not explain how that happens... I purchased the Digital CE Upgrade from Amazon, but the receipt says it isn't available until June 6. They haven't given me a code. How will ZOS know I purchased the digital upgrade? The article and forum comments from @ZOS_GinaBruno haven't provided that answer yet.

did you even read the thread or click on the hyper link the is on the ESO website? they show you how to get early access even with purchase through Amazon. They don't need to reply because the information is already there just a click away

Yes, I did read all of those and asked the same question there. The Amazon instructions are for the physical copy, not the Digital Copy.

obliviously you didn't because when you register that you purchased the game on ESO website link you have to make a copy of the receipt with your account name on it and upload it which the form gives you ability to do. They even show an example of an Amazon receipt

rynth

It's almost time to return to Morrowind in The Elder Scrolls Online, and today we have some exciting news for existing PC and Mac ESO players.
The launch of The Elder Scrolls Online: Morrowind is just a few weeks away, and today, we're happy to announce that PC and Mac players who purchase the Digital Upgrade version of ESO: Morrowind will have the option to begin their adventures in Vvardenfell a little early on Monday, May 22! This means you'll be able to play the full game on the live megaservers beginning on May 22 and will retain all progression when the game officially launches in June. In addition, all PC and Mac players will be able to download Update 14 containing the fixes and improvements to the base game patch and DLC game packs on May 22 as well.
Early Access is automatically available for players who purchase the Digital Upgrade or Digital Collector's Edition Upgrade versions of ESO: Morrowind for PC/Mac any time prior to launch. If you purchased the Physical Collector's Edition for PC, read on to see how you can join the Early Access event.

ESO: Morrowind Early Access Event for PC/Mac Physical Collector's Edition
If you are an existing ESO player who has pre-ordered or pre-purchased the physical ESO: Morrowind Collector's Edition for PC/Mac, you will be able to join the Early Access event after a few simple steps:
Log into the ESO Support Portal and fill out the Early Access entry form. You will need to provide proof of pre-order or pre-purchase for your physical PC/Mac ESO: Morrowind Collector's Edition.
Our support team will then grant your account access to ESO: Morrowind for Early Access starting on May 22.
When you receive your physical PC/Mac ESO: Morrowind Collector's Edition at launch on June 6, you will need to enter the included code to get your Digital Collector's Edition items and Discovery Pack.
Please note that if you do not apply the code included with your physical PC/Mac ESO: Morrowind Collector's Edition within two days of launch, we will send an email alerting you that you will lose access to ESO: Morrowind content within 24 hours. So be sure to apply the code as soon as you pick up your copy!
Due to the time needed for certification of the PlayStation and Xbox One ESO: Morrowind clients, we are not able to offer early access for our console players. We look forward to seeing you on June 6!


here is a copy of the add that ESO website on the home page says, the bold stuff I made is where the hyperlink is at. you might have to do it several times if you aren't logged in or if you are. I had do it twice when I wasn't logged in, first time when it had me log in sent me to support page. I then went back to homepage and clicked on the link while I was logged in and it sent me to the form to fill out. I got a response within a couple of hours

lygerseye

Again... Those instructions are for the Physical Collectors Edition Upgrade... I purchased the Digital Collector's Editition Upgrade.

Whatelse73b14_ESO

Wow, 22 May? I didn't even know that until I read this thread. Thanks for posting that info Rynth.

rynth

well I've shown you what you need to do if you don't fill out the form make a copy of your receipt (which you still get even for a digital copy on Amazon) and upload that is your fault. I can lead you to water but I can't make you drink it. And yes that form is for digital copy too.

lygerseye

I honestly hope you are correct, but if you read ZOSs instructions, you would never try to register the Digital Upgrade because they explicitly state that there is nothing to do. Then go on to provide instructions only if you purchased a physical copy.

I appreciate your attempt at helping, but unfortunately, until someone with an "@ZOS_" in front of their name responds, the question is still unanswered.

rynth

lol yes when I registered they emailed me back saying since I digital ordered on the website I was good. I guess if your house is on fire and someone tells you its on fire get out, your like nope I'm not leaving until someone in a fireman's suit tells me its on fire

here is proof and last time I'm posting to help you out


Subject
Morrowind Pre-Purchase Activation

Response By (Derek) (05/10/2017 02:04 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online customer support team!

We have reviewed your preorder information and it turns out you have already pre-ordered the Morrowind Collector's Edition upgrade. This being the case you are already set up for early access on May 22nd 2017. (The form was for PC physical editions ^_^)

Please be aware that you will not be able to access any Morrowind specific content until May 22, 2017.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Question Reference # 170510-002121
• Date Created: 05/10/2017 12:07 PM
• Date Last Updated: 05/10/2017 02:04 PM
• Status: Solved

lygerseye

rynth wrote: »

lol yes when I registered they emailed me back saying since I digital ordered on the website I was good. I guess if your house is on fire and someone tells you its on fire get out, your like nope I'm not leaving until someone in a fireman's suit tells me its on fire

here is proof and last time I'm posting to help you out


Subject
Morrowind Pre-Purchase Activation

Response By (Derek) (05/10/2017 02:04 PM)
Greetings,

Thank you for contacting The Elder Scrolls Online customer support team!

We have reviewed your preorder information and it turns out you have already pre-ordered the Morrowind Collector's Edition upgrade. This being the case you are already set up for early access on May 22nd 2017. (The form was for PC physical editions ^_^)

Please be aware that you will not be able to access any Morrowind specific content until May 22, 2017.

Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online
We will assume your issue has been resolved if we do not hear from you within 96 hours (4 days).

If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!

Question Reference # 170510-002121
• Date Created: 05/10/2017 12:07 PM
• Date Last Updated: 05/10/2017 02:04 PM
• Status: Solved

So, you registered "Morrowind Collector's Edition" (which is name of the physical edition https://store.bethsoft.com/the-elder-scrolls-online-morrowind-collectors-edition) and are telling my that this is the solution to registering "Digital Collector's Edition Upgrade". Thanks.

Moorqueen

it works, I just did what they asked you to do for the physical version

lygerseye

@rynth Here you go... the real answer:

YSTREB wrote: »

And... we have answer about steam pre-order!

---

Thank you for contacting The Elder Scrolls Online team.

If you purchased the ESO: Morrowind Digital Upgrade or Digital Collector's Upgrade from Steam, you will automatically have access to ESO: Morrowind on May 22nd.

Other retailers have been authorized to release keys for access on May 22nd. Please contact the store where you made your purchase for additional information.

---

Thx to game support team!

Arch_White

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