Maintenance for the week of June 23:
• PC/Mac: No maintenance – June 23
• PC/Mac: NA and EU megaservers for maintenance – June 25, 12:00AM EDT (4:00 UTC) - 6:00PM EDT (22:00 UTC)
• PC/Mac: No maintenance – June 23
• PC/Mac: NA and EU megaservers for maintenance – June 25, 12:00AM EDT (4:00 UTC) - 6:00PM EDT (22:00 UTC)
The issues on the European console megaservers have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Simply can't play
nunovski2001
Soul Shriven
This is my first post here, probably because it's been almost 2 years since I last been able to play.
Currently I have 3 characters, one at level 6, one at level 3 and one at level 30 to which I basically dedicated all my gameplay.
I spent the first months after this situation started trying to contact ESO support outside this forum as I couldn't gain access to it, and after that didn't work, I pretty much gave up.
I decided to give it another try.
So, the problem is that after I get to the character selection screen and select a character, after a LONG time waiting to get to it after login (seems to be better now), the game INVARIABLY crashes 5-10 seconds into loading. I NEVER get to the actual game.
I did everything mentioned in the article "WHAT DO I DO IF ESO IS CRASHING WITH THE ERROR "ESO HAS STOPPED WORKING"?" and this response:
"We recommend that players who are experiencing crash issues on their Windows 32-bit PC to follow the steps below:
Locate and access the Usersettings.txt file
By default this file is located here:
C:\Users\user.name\Documents\Elder Scrolls Online\live
or
C:\Users\user.name\Documents\Elder Scrolls Online\liveeu
Find the line SET GraphicsDriver.7 "D3D11" or SET GraphicsDriver.7 "D3D9" in the file. Change the line to: SET GraphicsDriver.7 "OPENGL". Please save the file after making the change.
Should the game keep crashing, please contact our dedicated Customer Support team and include the following information in your ticket:
A copy of the Game Consultant information: https://help.elderscrollsonline.com/app/answers/detail/a_id/6690
A copy of the MSInfo for further investigation: https://help.elderscrollsonline.com/app/answers/detail/a_id/4463
These files can be attached to the ticket. Please note that these files can be very large and should not be copy/pasted into the contents of an e-mail.
I have analysed the Game Consultant you have provided, and I see some issues on the network connection to our server. Below is a list of steps that may help with basic connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online: Tamriel Unlimited folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
To exclude a file or folder from the Resident Shield detection:
Open the AVG program.
From the Options menu, select Advanced Settings.
In the left pane, select Exceptions.
In the right pane, click Add Exception.
In the drop-down menu, select exception type: File or Folder.
Choose the Folder option.
Find the Zenimax Online folder and choose to exclude it.
Default location: C:/ Program Files (x86)/ Zenimax Online
Be sure to include any sub-folders if the option is available.
Select whether or not to apply the exception for other AVG components.
Allow the Zenimax Online folder through all AVG components
Click OK to save details of the exception.
Click OK again to save the settings.
If players still require assistance with adding exceptions to AVG antivirus, please contact AVG support here: http://support.avg.com/
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.
To do this, players will need to access a setup utility for their router. Try opening a web browser and typing "192.168.1.1" into the address bar. If that does not work, players will need to find out what their router's IP address is. To do this, follow the directions below:
For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig to get the information.
Please note that the computer's IP address is IPv4 and the router IP is under the Default Gateway.
There should be a prompt for a username and password to enter the router's setup utility. The following are four commonly used default combinations that players can try. Players who have previously entered the gateway may have setup another combination that they should enter here instead:
Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin
Once players are on the router gateway, they should navigate to the "Security" or "Firewall" section and set any options to Low. These firewalls are additional security to any firewalls installed on a player's computer.
While players are in their router, they should also forward ports that the game uses. On the "Port Forwarding" screen, there should be a button called Add Port Forwarding or Add Service. Press it and enter the port details. Below are the three sets players will want to create:
Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding
Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding
Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding
Once the port forwarding is complete, players will want to flush their DNS:
Windows 7:
Click on the Start button.
Type cmd in the Start Menu.
Right-click on Command Prompt and select Run as Administrator.
Type "ipconfig /flushdns" and hit Enter.
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route.
Finally, to powercycle a home network, please follow these steps:
Turn off the router by unplugging it. Players who have a modem and router in one device should turn it off and then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: If the modem has one, please remove the backup battery to completely turn off the modem.
Turn off all computers attached to the network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. Players who have a modem and router in one device should proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to the ISP, plug in the router. Let it complete its power on Test before proceeding to the next step.
Restart the computers.
If you are experiencing issues opening the online ports on your router/modem, please contact your Internet Service Provider for additional support.
I hope this resolves the issue. Please let me know if you have any further questions or concerns.
Warm Regards,
Bert
The Elder Scrolls Online: Tamriel Unlimited Team"
I don't know what else to do.
Currently I have 3 characters, one at level 6, one at level 3 and one at level 30 to which I basically dedicated all my gameplay.
I spent the first months after this situation started trying to contact ESO support outside this forum as I couldn't gain access to it, and after that didn't work, I pretty much gave up.
I decided to give it another try.
So, the problem is that after I get to the character selection screen and select a character, after a LONG time waiting to get to it after login (seems to be better now), the game INVARIABLY crashes 5-10 seconds into loading. I NEVER get to the actual game.
I did everything mentioned in the article "WHAT DO I DO IF ESO IS CRASHING WITH THE ERROR "ESO HAS STOPPED WORKING"?" and this response:
"We recommend that players who are experiencing crash issues on their Windows 32-bit PC to follow the steps below:
Locate and access the Usersettings.txt file
By default this file is located here:
C:\Users\user.name\Documents\Elder Scrolls Online\live
or
C:\Users\user.name\Documents\Elder Scrolls Online\liveeu
Find the line SET GraphicsDriver.7 "D3D11" or SET GraphicsDriver.7 "D3D9" in the file. Change the line to: SET GraphicsDriver.7 "OPENGL". Please save the file after making the change.
Should the game keep crashing, please contact our dedicated Customer Support team and include the following information in your ticket:
A copy of the Game Consultant information: https://help.elderscrollsonline.com/app/answers/detail/a_id/6690
A copy of the MSInfo for further investigation: https://help.elderscrollsonline.com/app/answers/detail/a_id/4463
These files can be attached to the ticket. Please note that these files can be very large and should not be copy/pasted into the contents of an e-mail.
I have analysed the Game Consultant you have provided, and I see some issues on the network connection to our server. Below is a list of steps that may help with basic connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online: Tamriel Unlimited folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
To exclude a file or folder from the Resident Shield detection:
Open the AVG program.
From the Options menu, select Advanced Settings.
In the left pane, select Exceptions.
In the right pane, click Add Exception.
In the drop-down menu, select exception type: File or Folder.
Choose the Folder option.
Find the Zenimax Online folder and choose to exclude it.
Default location: C:/ Program Files (x86)/ Zenimax Online
Be sure to include any sub-folders if the option is available.
Select whether or not to apply the exception for other AVG components.
Allow the Zenimax Online folder through all AVG components
Click OK to save details of the exception.
Click OK again to save the settings.
If players still require assistance with adding exceptions to AVG antivirus, please contact AVG support here: http://support.avg.com/
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.
To do this, players will need to access a setup utility for their router. Try opening a web browser and typing "192.168.1.1" into the address bar. If that does not work, players will need to find out what their router's IP address is. To do this, follow the directions below:
For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig to get the information.
Please note that the computer's IP address is IPv4 and the router IP is under the Default Gateway.
There should be a prompt for a username and password to enter the router's setup utility. The following are four commonly used default combinations that players can try. Players who have previously entered the gateway may have setup another combination that they should enter here instead:
Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin
Once players are on the router gateway, they should navigate to the "Security" or "Firewall" section and set any options to Low. These firewalls are additional security to any firewalls installed on a player's computer.
While players are in their router, they should also forward ports that the game uses. On the "Port Forwarding" screen, there should be a button called Add Port Forwarding or Add Service. Press it and enter the port details. Below are the three sets players will want to create:
Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding
Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding
Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter the computer's IP address)
Enable Port Forwarding
Once the port forwarding is complete, players will want to flush their DNS:
Windows 7:
Click on the Start button.
Type cmd in the Start Menu.
Right-click on Command Prompt and select Run as Administrator.
Type "ipconfig /flushdns" and hit Enter.
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route.
Finally, to powercycle a home network, please follow these steps:
Turn off the router by unplugging it. Players who have a modem and router in one device should turn it off and then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: If the modem has one, please remove the backup battery to completely turn off the modem.
Turn off all computers attached to the network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. Players who have a modem and router in one device should proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to the ISP, plug in the router. Let it complete its power on Test before proceeding to the next step.
Restart the computers.
If you are experiencing issues opening the online ports on your router/modem, please contact your Internet Service Provider for additional support.
I hope this resolves the issue. Please let me know if you have any further questions or concerns.
Warm Regards,
Bert
The Elder Scrolls Online: Tamriel Unlimited Team"
I don't know what else to do.
0