Was Suspended? Why ZOS?

Sabriel7 · January 2017

I recently tried to log into my game and it said username and password not found. When I went on my account it said my game had been suspended. I have played this game since launch, have put a lot of money into the crown store and have been a suscribed user since the beginning. Now Im suspended with no reason as to why? Please help, ZOS. It might have been just a mistake but I would like my account back. I never troll, spam chat, or bot and have been a dedicated user (playing pretty much every night). I have sent in a few tickets already.

Sabriel7 · January 2017

This is the email I got by the way:

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!
If you miss your ESO Plus™ benefits, you can join again at any time by visiting your Elder Scrolls® Online account page and selecting a new membership plan. Don’t forget, ESO Plus™ provides you with access to all of the DLC game packs, 1500 crowns per 30-day membership, bonuses to character progression, and unlimited use of the Craft Bag.

Please print this email and keep it for your records.

Warm Regards,
The Elder Scrolls® Online Team

I do not have a steam account and did not cancel my subscription.

ZOS_CoriJ · January 2017

This issue cannot be taken care of from the forums as it is account sensitive, so please contact customer support for further information via SUPPORT at the top of the page. After selecting Log-in scroll to the bottom of the page for an option for Suspended/Compromised for ticket options.

While a moderator can make sure that your ticket has reached the right team, forum threads will not expedite this process. We cannot know why your account has been locked however Support can tell you more information. Not all instances of a lock are permanent or for disciplinary action.

Your subscription is effectively canceled if your account is locked. This does not mean you lose your purchase, just that the 'recurring' part of your sub is deactivated so that you are not charged for your next subscription during this time.