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Hey, I opened a support ticket about restore of my two deleted characters, unfortunately I wasn't aware that was friday and now weekend happened, they will reply me back in next week's monday right? thanks in advance
Don't expect too quick a reply, tickets can take some time to be addressed and any initial replies will very likely be automated and not necessarily relevant. However, you can reply to them and hopefully get a meaningful response in time. However, patience is a virtue and you won't help resolve things by sending in extra tickets, just be prepared to give it time. I've no idea whether they restore deleted characters or not.