Suspended Account.. duplicate??????

DoctorWho1975

I received this email 3 days ago... what gives? Why are you saying I'm a duplicate?

Greetings XXXX,

This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account. You will no longer be charged for membership on a recurring basis, and your access to ESO Plus™ benefits will expire at the end of your current membership.

We're sorry to see you've chosen to end your membership. If there is anything we can do to help make your ESO experience better, please feel free to contact us at esocsvip@mail.bethesda.net and let us know. Whether you have feedback, questions, or just need help with the game, we’re here for you!

If you miss your ESO Plus™ benefits, you can join again at any time by visiting your Elder Scrolls® Online account page and selecting a new membership plan. Don’t forget, ESO Plus™ provides you with access to all of the DLC game packs, 1500 crowns per 30-day membership, bonuses to character progression, and unlimited use of the Craft Bag.

Please print this email and keep it for your records.

Warm Regards,
The Elder Scrolls® Online Team

I can't even log into this account! I did submit a ticket, 161114-003288, but really need more then a canned response. I never canceled.. hell, I played in the early morning hours on Friday with no issues. I need to get me ESO Plus membership back, along with my characters and whatever I had in the crafting bag.

TaintedKurse

I'm having the same issue right now. I just made a similar post a few hours ago.

Its weird that it says, "This message confirms that you have successfully cancelled your ESO Plus™ membership, or a Steam ESO Plus™ membership was detected thereby cancelling a duplicate membership on your account."

Iv'e cancelled my ESO+ before and I have never been sent a message like that before. I'm just hoping our accounts are secure and that its a fluke but, its weird because its a completely different message from the one I got the last time I cancelled my account. Also I was never sent a notification to let me know that my accounts been suspended the whole thing is just strange.

I'm hoping that we hear something back from them tomorrow but, message me if your account gets unlocked and you find out why. Would appreciate it.

DoctorWho1975

I'm rather peeved as they haven't said why I was canceled... I played Friday morning in a rush to do writs and setup research because I was going to be gone for 4 days due to the death of my father. So I had to go back and forth from character to character.. also had to get items in the bank for research, etc. From what I have read on the forums farming bots are a huge problem yet don't get handled but legitimate players lose money (as from their message it states I have to buy ESO Plus again despite buying the 6 month package) for playing the game as its designed.

DoctorWho1975

Based on other posts something at ZOS has gone awry..... please look at first thing in the morning, we have no way of checking on our issues. @ZOS_GinaBruno

TaintedKurse

They just closed my thread saying "We did this as we do not allow the discussion of disciplinary actions on the forums." warning thread nuke incoming. Even though theirs like 4 other people with the same problem on the forums...

Thanks for the support ZOS. Where am I suppose to discuss my issues if I can't log into my account and I never received and message over why my account was banned. What gives what kind of service is this.

DoctorWho1975

How can this be a disciplinary action when I have no idea what I did? Never received a warning.. have no idea how to check my account and find out why I have been suspended.. this is absurd.

TaintedKurse

Even if it is exactly, how am I suppose to find out whats going on with my account when I was never notified, I can't log in, and I can't log in to support because the log in links broken? I just want a solid response and this is the only place I can still post to find out.

Rohamad_Ali

That's the weirdest thing I've ever seen .

DoctorWho1975

TaintedKurse wrote: »

Even if it is exactly, how am I suppose to find out whats going on with my account when I was never notified, I can't log in, and I can't log in to support because the log in links broken? I just want a solid response and this is the only place I can still post to find out.

Exactly.. and so far I haven't received any response much less solid one.

ZOS_CoriJ

As mentioned on previous threads this is not something that can be addressed from the forums. Account issues like this need to be handled by a support agent who has the further detail and can address this one on one. While we don't have much information, what we do know is that these suspensions are individual and not related to a single cause.

We would suggest that you reach out to customer support for further information. This has been mentioned before, but suspensions are not always related to a behaviour issue and are sometimes done as a security measure. For anyone having trouble contacting customer support please send a message here at login where you can find a "suspended/compromised" button. Keep in mind duplicate email requests does slow down response time.