The Elder Scrolls Online

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customer service just confused me?

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AriokoSan
AriokoSan
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I haven't had my crowns in 4 months so I raised a ticket in game. Got a response pretty quick by email saying they will look into it.

Got another email a few hours later saying that my ticket had been passed to another team and "they" will contact you soon. Happy days.

But then at the button of the email it says if you don't reply in 4 days we will assume you are happy and close your ticket. Then at the very bottom it says status - waiting on customer.

So I think ill just respond with "ok, cheers for your help" so that I have responded on my side.

5 mins later I get a reply to day that I'm using a email not connected to the ticket so please update your details and raise another ticket. I replied to the email they sent me, how can it not be connected?
  • Totalitarian
    Totalitarian
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    Do you happen to have a 6 month sub?

    If you do, that's why you haven't gotten Crowns in 4 months.
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  • AriokoSan
    AriokoSan
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    Totalitarian wrote: »
    Do you happen to have a 6 month sub?

    If you do, that's why you haven't gotten Crowns in 4 months.


    Pretty sure I don't as I used to get crowns every month
  • ThePaleItalian
    ThePaleItalian
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    Are you sure you are still subbed? Not being a smart ass. It has been 4 months since you said you received crowns. Might wanna check your account just to make sure.
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  • AriokoSan
    AriokoSan
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    ThePaleItalian wrote: »
    Are you sure you are still subbed? Not being a smart ass. It has been 4 months since you said you received crowns. Might wanna check your account just to make sure.

    Lol. Yeah, I get a email every month letting me know that i have re-subbed for the month and they also take my money
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    @AriokoSan, I've made sure your ticket is still open and in the correct queue. A specialist agent will research your account and reply as soon as they are able to. :)

    You may have been getting that error earlier due to the account maintenance earlier today.
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  • AriokoSan
    AriokoSan
    ✭✭✭
    ZOS_DaryaK wrote: »
    @AriokoSan, I've made sure your ticket is still open and in the correct queue. A specialist agent will research your account and reply as soon as they are able to. :)

    You may have been getting that error earlier due to the account maintenance earlier today.

    Legend! Thank you very much
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