Cant log in
Aelmuil
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Eh yo, I'm experiencing a very high ping today, 500 - 999+. And sometimes I can't even log in.
Is there a problem with the server?
Is there a problem with the server?
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Aelmuil✭✭Oh and before anyone asks, my connection seems pretty OK in other games and streams.
Please advise.0 -
Aelmuil✭✭PC NA. Sorry bout that.
I managed to log in a few mins ago and the latency was 600 - 999+. Massive delay and rubber banding everywhere.0 -
Aelmuil✭✭Nothing much really, I'm at lost here. Used the game consultant on launcher to try fix it, but found no errors (well not that I fully understand the report)0
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ZOS_PeterT✭✭✭We have moved this discussion to: PC Technical SupportThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
aidenmoore✭✭✭✭PC NA. Sorry bout that.
I managed to log in a few mins ago and the latency was 600 - 999+. Massive delay and rubber banding everywhere.
Glad to know I'm not the only one experiencing this issue. So basically, I will experience multiple log in failure that asked me to contact support. When I managed to spam my way to the game, the game itself will have constant 999+ ping and remove me back to log in screen and the process will repeat for few days sometimes.0 -
aidenmoore✭✭✭✭Also usually during log in screen under the announcement, it'll say "Cannot retrieve information".0
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aidenmoore✭✭✭✭I played this game over a year now. This issue happened to me several times. 7-8 times so far. The only "fix" I know is to just wait until it fixes itself. It can take in between few hours or days for this issue to resolve.
There is nothing that I can do from my end that I know of. I tried restart my connection, turn on/off routers, flush DNS, I even redownload the game several times before. Nothing permanently solve it.0 -
Aelmuil✭✭I like how the GM moved the post without posting any input. Great game!Edited by Aelmuil on October 1, 2016 8:06PM1
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Granamere✭✭✭So I take it this is the technical support forum for players to help other players and no real support people venture here.
First bit of advice. Do you have another computer you can test on? This would tell you if it is your ISP or some other software on your PC.
Check windows updates and see if it is trying to update your PC. If so tell it to finish and then reboot.
Have you tried rebooting just to see if that clears it up?
Have you ever looked at razer cortex? It might help disable anything that is slowing you down.
Since it has been hours it might be working but if not post here and I will try and follow up to see if I can help.0 -
Aelmuil✭✭In that case the game should give more incentives to players like you and start firing their support team since the game is so buggy and the server is unstable most of the time. Anyway, thank you for the post Granamere.
No I do not have another machine that can handle the game. I do not think my work laptop can run the game.
I have updated my Windows update, my nVidia and even my Razer Naga (lol). Since this issue has been going on for 2 days now (4 pledge keys) i have turned on/off my machine numerous times now. I do not remember removing or adding new programmes that would affect the performance of my machine in the past few days.
I don't use any software that boosts performance of my machine since I never see the need for it, since i have been playing MMOs for 20 years now boosters won't improve by much. Except software like Battleping though since i play from Oceanic. But thank you for the suggestion, I might look into it.
I tried pinging the areas near Maryland server with Pingtest and i get the average latency of 200ms. In game i get about 600 ms - 999+ ms.Edited by Aelmuil on October 2, 2016 3:25AM0 -
ElBiggus✭✭✭I can log in fine, but I'm getting monumental lag -- in combat the mobs keep stopping and standing still, no attacks work, I get stuck in mid-animation, and every 30 seconds or so it'll update, the mobs and my summoned creatures will teleport to new locations, and I'll have taken a beating...1
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Granamere✭✭✭Are you running Harvest map as an addon? If so disable it and see if things improve. I know when I was running it I would randomly lag out. I did not check my ping times but the game became unplayable because of lag. Actually you might want to try disabling all addons just to see.
Harvest map last I read is aware of the problem and has a fix coming.
The only other thing I can think to look at is doing a tracert to the servers from your location to see where the impact is.
Visual route has a lite version for free which does an excellent job of showing that.
http://visualroute.visualware.com/
The catch is I do not know what you should be testing to. Since you are already seeing your latency do you know where to ping to?
The other thing if it were me is I would look at a packet dump by installing wireshark. If you have never looked at a tcpdump though it would look like a complete mess. If you ever install wireshark after you are done uninstall it. It adds things into your tcp stack that you would not want on a long term gaming pc plus it is always updating from bugs they find in it.
Edited by Granamere on October 2, 2016 12:57PM0 -
Dfrgh✭I have the same problems too, the game was very smooth to play until yesterday.
( I live in Malaysia)0 -
ElBiggus✭✭✭I ran the crummy Game Consultant reporting tool that Support are so keen on, and it does a few pings and tracerts itself -- all the pings were successful and averaged around 20ms apart from the ones to launcher.bethesda.net which just failed. (The rest are all to Akamai or Cloudfront CDNs.) I'm not sure what's up with their tracert implementation, but it appears to stop as soon as one of the steps times out, so all of them effectively give up at my router...
Output from Game Consultant:Tracing route to a1092.d.akamai.net (23.63.98.43) over a maximum of 30 hops: 0 192.168.1.106 1 192.168.1.1 2 * * * Computing statistics for 0 seconds... Source to Here This Node/Link Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 192.168.1.106 0/ 1 = 0% | 1 18ms 0/ 1 = 0% 0/ 1 = 0% 192.168.1.1
Output from tracert:Tracing route to a23-63-98-43.deploy.static.akamaitechnologies.com (23.63.98.43) over a maximum of 30 hops: 1 1 ms <1 ms <1 ms BRIGHTBOX2 [192.168.1.1] 2 * * * Request timed out. 3 * 11 ms 11 ms 213.121.98.145 4 18 ms 14 ms 12 ms 213.121.98.144 5 17 ms 18 ms 19 ms 87.237.20.134 6 42 ms 40 ms 43 ms 87.237.21.2 7 12 ms 12 ms 16 ms a23-63-98-43.deploy.static.akamaitechnologies.com [23.63.98.43]
If their own testing tool doesn't work properly then I fear we're all doomed. *sigh*0 -
Aelmuil✭✭It's unplayable even in PTS, and that's without any addons. Still no feedback from any of the GMs..0
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aidenmoore✭✭✭✭I have the same problems too, the game was very smooth to play until yesterday.
( I live in Malaysia)
Same case. Playing from Malaysia. I can't even craft a friend's gears right now. I kept disconnected every 2 minutes and failed many times to log in.0 -
Dfrgh✭I have the same problems too, the game was very smooth to play until yesterday.
( I live in Malaysia)aidenmoore wrote: »
Same case. Playing from Malaysia. I can't even craft a friend's gears right now. I kept disconnected every 2 minutes and failed many times to log in.
Forgot to mention that I on NA megaserver.0 -
majulook✭✭✭✭✭
✭I cannot connect to server - get error "check your internet connection"
Well I can post here so my internet connection is okSi vis pacem, para bellum0 -
majulook✭✭✭✭✭
✭can log on now but character has reverted to point in time 15 to 20 minutes before i had issues.
Reverted 1 level and all stolen items are gone,Edited by majulook on October 3, 2016 6:59PMSi vis pacem, para bellum0
