To all the people who are demanding compensation for server downtime

iRogue32

JungleBoot wrote: »

iRogue32 wrote: »

JungleBoot wrote: »

If you paid for X amount of time in the Playboy mansion and the lights went out, water went out, the pool was empty, the liquor cabinets were empty, and all the models went home because things generally sucked during your paid time of the Playboy experience, would you feel cheated and want some sort of compensation even though in small print your contract stated if things go south, tough?

False equivalency! This game is Buy to Play, which means you don't buy game time.

No, you buy the base game to play the base game. You upgrade to access additional features like any race any alliance and a horse. You subscribe for a month (that's paid time) for access to 10% boosts, all DLCs, and the crafting bag. If you loose a day to your crafting bag, that's one day less you had to fill it with as much as you could collect in the time you devoted to it.

The game isn't just pay to play. That's only one component of it.

You're right. This game isn't pay to play, it is buy to play. I you don't think the ESO+ is worth it with server downtime, then I suggest you cancel your subscription.

Reykice

Wow wrote: »

This is why we can't have nice things, that mindset.

Gamers nowadays has turned degenerate and become very very satisfied with subpar services. Thanks to Steam Greenlight, Early Access, etc.

Now if you folks are fine with this, with this kind of server performance. With this kind of services. Then we will be forever doomed with unexpected downtimes and maintenances, and of course no refund or compensation!

So are you okay with this?

Feel free to call me self-entitled brats. Every company that provide services have ToS. ToS exists as their last barrier in case *** happens. The thing is, any decent companies in reality mostly outperformed their ToS. They do their best to deliver their services -> happy customers. When *** happens they would not even hesitate to compensate their customers (at least in place where I work), even though they could just hide behind ToS protection, customers satisfaction is more important.

This. I have been playing games for a long time and you just don`t see this much incompetence in one company... i could understand if it was every MMO having this much downtime but really its not and most of them have issues because the game is so popular too many login and crash it and so on.

ZOS needs to hire better people, every time they are on the air they keep saying how great their team is... well its not. A great team keeps the servers up just like they do in every other mmo.

If this was another service they would never dare do this, even most games don`t dare but apparently ZOS just thinks people are stupid and will keep eating *** while they save money by not hiring more/better people so this doesn`t happen every week.

In the end just vote with your wallet, if you like this keep paying if not do what you would do with other services doing this, give them as little money as you can.

AsteriaStarfall

Wow wrote: »

Now if you folks are fine with this, with this kind of server performance. With this kind of services. Then we will be forever doomed with unexpected downtimes and maintenances, and of course no refund or compensation!

Should have thought about that before agreeing to the ToS

rotaugen454

I think our characters should be given a "The servers went down, and all I got was this stupid t-shirt" outfit.

MornaBaine

I especially love this part:

"ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services."

That's right, they never have to make the game playable and we all agreed to it.

M_TeK_9

iRogue32 wrote: »

EDIT: TL;DR - According to the TOS, ZOS doesn't owe you anything

This is straight from the Terms of Service that you all agreed to when creating an account to play this game:

ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.


ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.


Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax may restrict, suspend, or terminate Your access to some or any Services at any time. Should ZeniMax make a material change to the Services, it will provide You notice within the time period specified when You joined the particular Service, or if no time period for notice of material changes was specified, then within thirty (30) days of the date such notice is either (at ZeniMax's discretion) provided to You via email or is posted on the applicable product or ZeniMax Service or on Your "My Account" section.


In response to a violation of these Terms of Service, ZeniMax may issue You a warning, suspend or restrict certain features of Your Account (including, but not limited to, user names), selectively modify or remove or revoke Downloadable Content at an Account and/or device level, immediately terminate any and all Accounts that You have established and/or temporarily or permanently ban Your Account, device, and/or machine from accessing all or certain Services.


ZeniMax may terminate Your access to and/or use of the Services (i) for violating these Terms of Service, (ii) if ZeniMax, in its sole discretion, deems that Your information is untrue, inaccurate, not complete or incomplete; (iii) if Your use of such Services infringes on or is suspected of infringing on another's rights or any intellectual property; (iv) if You or Your Account reflects inappropriate Content and/or violates these Terms of Service. Any and all Content (including, but not limited to, Software, Content, and Downloadable Content) will be considered forfeit immediately in the event of any cancellation, closure, or termination of Your Account by ZeniMax.


If ZeniMax terminates an Account, it may terminate other Accounts that share the same characteristics, such as the name on the Account, email address, mailing address, Internet Protocol address, or credit card number or other Payment Method. ZeniMax reserves the right to use any means necessary and permitted under applicable law to identify and terminate Accounts.


You acknowledge that in such circumstances, ZeniMax is not required to provide You notice before taking action to restrict, suspend or terminate Your access to or use of Services, and/or Your Account. If ZeniMax terminates Your Account, You may not use any Service again without ZeniMax's express written permission. ZeniMax reserves the right to refuse to keep Accounts for, and provide Services to, any individual. You may not allow individuals whose Accounts have been terminated by ZeniMax to use Your Account.


If Your Account, or a particular subscription or membership for a Service associated with Your Account, is terminated or suspended and/or if any Downloadable Content is selectively removed, revoked or garnished from Your Account and/or if Your device is temporarily or permanently banned from accessing some or all of the Services, no refund will be granted, no Downloadable Content will be credited to You or converted to cash or other forms of reimbursement, and You will have no further access to Your Account or Downloadable Content associated with Your Account or the particular Service except where any action has been taken against Your Account or device in error and subject to the Statutory Obligations (as defined in Section 1). If You believe that any action has been taken against Your Account or device in error, please contact Customer Services at support.bethsoft.com.


https://account.elderscrollsonline.com/terms-of-service#_EN_Toc_06

This is disgusting. This basically says, "Zenimax has accepted your money in exchange for what is seemingly and advertised as functional software, but has instead provided you with a broken, unbalanced and barely functioning substitute complete with 5 peolple hired in total to provide you with no customer support for the many issues you will and are having. Zenimax will use this money obtained through initial purchase, subscriptions and other in game transactions to code updates using nothing but word prediction software from 2010 and then spend the remaining funds to buy cheap soda while they slurp it up and laugh at you from across the street. By accepting these terms you are agreeing to the condition that after purchases and/or continued subscription to whatever Zenimax gives you, in no way does Zenimax actually owe you or have to provide you with anything for your money....at all. Zenimax can therefore, if desired, collect subscription funds from thousands of people on the first of any month and then shut down the servers for the next 30 days, turn them back on to after the 30 days to collect another months worth of subscriptions just to shut it down again and you nor anyone can do a *** thing about it."

Afortunado

ThePaleItalian wrote: »

Afortunado wrote: »

ThePaleItalian wrote: »

Sallington wrote: »

That doesn't mean they don't need to be understanding and, god forbid, treat their player-base and fans to something that will life their spirits.

Demanding doesn't get you a damn thing. Seriously, the player based cried about subs. So no sub..

Now you cry about crown store. How can they make money? Just a thought.

Lemme ask you this. If this game sub only. But bugs would not be an issues and lag was gone. Would you sub?

I would hate to see how half of you act if your internet or power went out because of a storm. Are you calling the meteorologist and demanding compensation because he didnt tell you about the storm? Or calling your power company out on it and QQing on forums because they cant fix your power right now?

Seriously, you need to step back, take a deep breath and get some sun. The game will be here tomorrow. Trust me I agree it sucks when you can't play but its life.

Lol at your comparing acts of God to poorly implemented game patching.

Something those companies do provide? Good communication when an act of god does happen. Via telephone, social media, email, and even the news. And compensation? Sure my cable company offers it. So do directv and dish if you call.

Paying for a service and having it unexpectedly interrupted repeatedly (and that is key, this sin't a one of event here), and not expecting compensation is silly.

So it happened. What the hell. There is like 10 posts going on about " GIMME SOMETHING BECAUSE THE GAME IS BUGGY"

You are owed nothing. You do not deserve a single thing. I agree with people that it sucks not being able to play this game. I agree that it can suck with lag and bugs. I was frustrated when the 50 load screens were going on while playing in the Gold Coast and Wrothgar..... but guess what? They fixed it. I never DC from either location and its plays like a champ.

ZOS does have to fix issues, I agree. But no one is entitled to anything. Sorry you cant play the game today.

Here is a question. What if they do compensation? What if they are sorry and give you some crowns? When what will you say?

About damn time ZOS? Even a thank you for giving a generation of entitled players some fantasy currency to buy a costume and a new set of eye lashes?

The answer is no. People will back to crying about something else. Magicka, stam, PvP... PvE, gear sets...

All of which is irrelevant. I've said nary a word about entitlement. In fact, I've said just the opposite. I've called these repeated server problems and the failing of ZOS to communicate more fully ridiculous.

And I posited that they should follow best industry practices like so many other MMO's. You can disagree, but on what grounds?

iRogue32

Afortunado wrote: »

ThePaleItalian wrote: »

Afortunado wrote: »

ThePaleItalian wrote: »

Sallington wrote: »

That doesn't mean they don't need to be understanding and, god forbid, treat their player-base and fans to something that will life their spirits.

Demanding doesn't get you a damn thing. Seriously, the player based cried about subs. So no sub..

Now you cry about crown store. How can they make money? Just a thought.

Lemme ask you this. If this game sub only. But bugs would not be an issues and lag was gone. Would you sub?

I would hate to see how half of you act if your internet or power went out because of a storm. Are you calling the meteorologist and demanding compensation because he didnt tell you about the storm? Or calling your power company out on it and QQing on forums because they cant fix your power right now?

Seriously, you need to step back, take a deep breath and get some sun. The game will be here tomorrow. Trust me I agree it sucks when you can't play but its life.

Lol at your comparing acts of God to poorly implemented game patching.

Something those companies do provide? Good communication when an act of god does happen. Via telephone, social media, email, and even the news. And compensation? Sure my cable company offers it. So do directv and dish if you call.

Paying for a service and having it unexpectedly interrupted repeatedly (and that is key, this sin't a one of event here), and not expecting compensation is silly.

So it happened. What the hell. There is like 10 posts going on about " GIMME SOMETHING BECAUSE THE GAME IS BUGGY"

You are owed nothing. You do not deserve a single thing. I agree with people that it sucks not being able to play this game. I agree that it can suck with lag and bugs. I was frustrated when the 50 load screens were going on while playing in the Gold Coast and Wrothgar..... but guess what? They fixed it. I never DC from either location and its plays like a champ.

ZOS does have to fix issues, I agree. But no one is entitled to anything. Sorry you cant play the game today.

Here is a question. What if they do compensation? What if they are sorry and give you some crowns? When what will you say?

About damn time ZOS? Even a thank you for giving a generation of entitled players some fantasy currency to buy a costume and a new set of eye lashes?

The answer is no. People will back to crying about something else. Magicka, stam, PvP... PvE, gear sets...

All of which is irrelevant. I've said nary a word about entitlement. In fact, I've said just the opposite. I've called these repeated server problems and the failing of ZOS to communicate more fully ridiculous.

And I posited that they should follow best industry practices like so many other MMO's. You can disagree, but on what grounds?

You keep saying ZoS is failing to communicate server problems, but that is an untrue statement. They have an entire thread dedicated to this maintenance that they have been keeping up to date.

Troneon

**** the TOS, most half decent dev studios especially during times when downtime happens far too often, give out free days just as a show of good faith and thanks for sticking with us....etc etc...

ESO is down more times for maintenance, bugs and server issues so often, I think it would be good will on ZOS's part to give out some free days to everyone including non subs....

It might even draw more people into subbing overall....

But that's just imo...

Afortunado

iRogue32 wrote: »

Afortunado wrote: »

ThePaleItalian wrote: »

Afortunado wrote: »

ThePaleItalian wrote: »

Sallington wrote: »

That doesn't mean they don't need to be understanding and, god forbid, treat their player-base and fans to something that will life their spirits.

Demanding doesn't get you a damn thing. Seriously, the player based cried about subs. So no sub..

Now you cry about crown store. How can they make money? Just a thought.

Lemme ask you this. If this game sub only. But bugs would not be an issues and lag was gone. Would you sub?

I would hate to see how half of you act if your internet or power went out because of a storm. Are you calling the meteorologist and demanding compensation because he didnt tell you about the storm? Or calling your power company out on it and QQing on forums because they cant fix your power right now?

Seriously, you need to step back, take a deep breath and get some sun. The game will be here tomorrow. Trust me I agree it sucks when you can't play but its life.

Lol at your comparing acts of God to poorly implemented game patching.

Something those companies do provide? Good communication when an act of god does happen. Via telephone, social media, email, and even the news. And compensation? Sure my cable company offers it. So do directv and dish if you call.

Paying for a service and having it unexpectedly interrupted repeatedly (and that is key, this sin't a one of event here), and not expecting compensation is silly.

So it happened. What the hell. There is like 10 posts going on about " GIMME SOMETHING BECAUSE THE GAME IS BUGGY"

You are owed nothing. You do not deserve a single thing. I agree with people that it sucks not being able to play this game. I agree that it can suck with lag and bugs. I was frustrated when the 50 load screens were going on while playing in the Gold Coast and Wrothgar..... but guess what? They fixed it. I never DC from either location and its plays like a champ.

ZOS does have to fix issues, I agree. But no one is entitled to anything. Sorry you cant play the game today.

Here is a question. What if they do compensation? What if they are sorry and give you some crowns? When what will you say?

About damn time ZOS? Even a thank you for giving a generation of entitled players some fantasy currency to buy a costume and a new set of eye lashes?

The answer is no. People will back to crying about something else. Magicka, stam, PvP... PvE, gear sets...

All of which is irrelevant. I've said nary a word about entitlement. In fact, I've said just the opposite. I've called these repeated server problems and the failing of ZOS to communicate more fully ridiculous.

And I posited that they should follow best industry practices like so many other MMO's. You can disagree, but on what grounds?

You keep saying ZoS is failing to communicate server problems, but that is an untrue statement. They have an entire thread dedicated to this maintenance that they have been keeping up to date.

No that is not what I said. Read again. I said they failed to do a banner announcement in game contrary to their assumed policy and usual method for bringing a server down.

That's part of better communicating more fully what's going on. Expecting people in game to check the forums for emergency maintenance before starting content is asinine.

Bryanonymous

Seems like the clocks on subs should not be ticking while the servers are down. Just saying...

Daemons_Bane

Bryanonymous wrote: »

Seems like the clocks on subs should not be ticking while the servers are down. Just saying...

Next thing we know, you want it to only tick while you are playing?

acw37162

I could care less about about compensation for downtime.

I want to know how far back they rolled the NAPS4 servers.

Lucius_Aelius

I agree it seems foolish for people to get upset about something which is so integral to the function of this game, server downtime is just a fact of life and people should be used to it by now. Better this than to have the servers work even worse than they do now because they're not being properly maintained (and they already barely work with proper maintenance), people should be grateful that they're doing so much maintenance and not upset because the alternative could only possibly be worse.

Bryanonymous

Daemons_Bane wrote: »

Bryanonymous wrote: »

Seems like the clocks on subs should not be ticking while the servers are down. Just saying...

Next thing we know, you want it to only tick while you are playing?

The two are night and day. One is because I choose not to play, the other is because their game is unplayable.

Daemons_Bane

But you signed up for that.. *** happens, to servers too

Bryanonymous

Daemons_Bane wrote: »

But you signed up for that.. *** happens, to servers too

That's why I was speaking hypothetically. You seem to be baiting from the perspective of a corporate shill.

Daemons_Bane

No not really.. I just keep wondering why people ask for compensations for imagined slights

iam117

need zos compensation for downtime in game? vote trump, where all people can rejoice in entitlement and a self deserving life together! Make America and Tamriel Great Again!

too soon?

tat2mano

Posting the EULA and ToS that we all could v read when we wanted when we installed the game,
how original and refreshing.

Maybe the complete EULA and ToS will be on the tombstone of eso if to many players leave the game and ZoS goes broke,
or at least that they dont make enough money from eso to keep it running.

Not that i hope that something like that would happen,
i love the game,i just dont like the state it is in (server),
and the so called "hate" towards ZoS that players express here is nothing more then legit complains,
they come here,taking the time to take part of a discussion,on a forum of a game they paid for at least once,
they complain because they love the game,and calling it hate when We complain about the game is nothing less then insulting !

Ch4mpTW

What a very nice thread you've made as a pseudo-response to the thread I've made. Kudos.

Daemons_Bane

iam117 wrote: »

need zos compensation for downtime in game? vote trump, where all people can rejoice in entitlement and a self deserving life together! Make America and Tamriel Great Again!

too soon?

Politics have been known to get threads closed

iam117

Daemons_Bane wrote: »

iam117 wrote: »

need zos compensation for downtime in game? vote trump, where all people can rejoice in entitlement and a self deserving life together! Make America and Tamriel Great Again!

too soon?

Politics have been known to get threads closed

usually its whiny people who get threads closed

iRogue32

Ch4mpTW wrote: »

What a very nice thread you've made as a pseudo-response to the thread I've made. Kudos.

Thanks. I look forward to tomorrow when I can read your next 20 threads

Daemons_Bane

iam117 wrote: »

Daemons_Bane wrote: »

iam117 wrote: »

need zos compensation for downtime in game? vote trump, where all people can rejoice in entitlement and a self deserving life together! Make America and Tamriel Great Again!

too soon?

Politics have been known to get threads closed

usually its whiny people who get threads closed

Don't attack a group of people There are, and you know it, tons of stuff that can get it shut down

Prof_Bawbag

Not played this game in an age as I sold my Xbone. Was about to get the gold edition for the PS4 the other day and after reading the first few pages of this forum, I think I'll hold off. The servers are down more times than a pair of knickers on a ...

Really doesn't instil much confidence in a game that only works when the servers are up and running.

Daemons_Bane

Prof_Bawbag wrote: »

Not played this game in an age as I sold my Xbone. Was about to get the gold edition for the PS4 the other day and after reading the first few pages of this forum, I think I'll hold off. The servers are down more times than a pair of knickers on a ...

Really doesn't instil much confidence in a game that only works when the servers are up and running.

They've had a rough time lately, but aside from that, the game is still great Especially now when you can get the Gold Edition.. Great way to get back in

Prof_Bawbag

Daemons_Bane wrote: »

Prof_Bawbag wrote: »

Not played this game in an age as I sold my Xbone. Was about to get the gold edition for the PS4 the other day and after reading the first few pages of this forum, I think I'll hold off. The servers are down more times than a pair of knickers on a ...

Really doesn't instil much confidence in a game that only works when the servers are up and running.

They've had a rough time lately, but aside from that, the game is still great Especially now when you can get the Gold Edition.. Great way to get back in

I was thinking that until crowns on PSN went on sale. The base game is currently £16 and the 5500 crowns option is £11.99. How much is that Guilds and Glory mega pack in the crown store? If it's around 5500cr , then it all works out at £27 minus the horse. The gold version is £50

Daemons_Bane

I can't tell you atm, as it seems the server is down maybe you can see it in the online crownstore?

Prof_Bawbag

Not on the online crown store, but i found this:

For existing players who have yet to jump into the DLC Game Packs, the Guilds & Glory DLC Mega-Pack is now available, offering all four major DLC game packs in a single bundle for a special low price via the in-game Crown Store. Players can now instantly get access to all of the great content in Imperial City, Orsinium, Thieves Guild, and Dark Brotherhood for only 5,500 Crowns (the original price for all four DLC game packs was 9,500 crowns.)

So it seems the gold version is grossly over priced on PSN. I only buy digital nowadays so tend to only buy from PSN when sales are on. Also, not sure if i buy the base game that i would constitute as an existing player because my account would be new on PSN. Whereas my other account was linked to my xbox.