Gap closing, glitches, exploits

Czirne

Hello everyone,

I have to bring subject of permabans for exploiting in game mechanics. There is lots of people permabaned for gap closing, dolmen glitch a lots of in game glitches lately.
Problem is those glitches are well known for over a moth now, and instead of fixinf them you ban people permanently?
First of all, ban should not be permanent. There was hackers problem whle ago, people used external cheting engine, and lots of them was unbanned and playing a game until now. How can you not punish people that use some cheat engine, and punish customers that exploit your own mistakes and bugs? I think 14 day ban a immediate fix of that particular bug/glitch should be proper response, not permabaning people for it in long time period while ignoring problem completely.

For example gap closing: You changed it, it was buggy. People reported it in pts - no response. people reported it on live server. Your response? Permaban. That is wrong on so many levels. You should adress that broken mechanic asap, or revert change and figure out whats wrong with it! You can not ban paying customer because your game is broken. I can understant that gap closing into keeps should not be a thing, but bannig people because you are unable to fix your mistakes should not be a thing either. And its not only gap closing to a keeps. Eexample: I'm fighting someone, suddenly guy appears on top of a rock near me. Can i gap close him? i dont know? is it exploit or not? is that rock too high, or would gap closing there work as intented and would it be ok? few seconds thinking about this and im dead.
People are paying you for playing this game, and now they are afraid of playing it because of fear of permaban - for using in game abilities you are unable to fix.
I dont know... it does not seem right. One thing is using external programs and cheat engine, but this is something else. Please, Zenimax, reconsider all permabans based on your on glitches and bugs, and instead of punishing people for it try to fix it.

PS: no, i did not got banned, nor anyone of my friends. I just see this injustice and it does not feel right. The least I can do is to start discussion about it.

cjthibs

Ah yes, evil ZoS banning all of those virtuous freedom fighters.

Every time this has come up there is always more to the story.
My money is on these people having continued to use this exploit after 'figuring it out.'

Tavore1138

The thing people are being banned for is when they use it in PvP to cheat their way past keep walls - ZOS have announced that doing so is a cheat that can result in bans, it has been widely discussed in guild and zone chat and in the forums here and elsewhere.

Should ZOS fix the bug? Of course but until then don't use it to cheat game mechanics in PvP.

Should they possibly be a lot better at communicating with customers? In so many ways yes!! YES!! But they don't seem to be able to improve on that front, even their official thread for communicating about cheats hasn't seen a useful staff response in a loooong time.