Disappointed by ZoS

diogene1984

I am very disappointed by ZoS. It appears that this is not paying attention to the problems listed by its users. How long have complained the Dungeon Finder problem? Also, what is the maintenance on Monday, then if problems and bugs are not resolved? I still find that the group system has numerous bugs, and many times do I have to log out to solve ...

ZoS realize that the essence of an MMORPG are the same dungeon? And above all, she realizes that doing so will discourage their players to the point of forcing them to leave?

I have already written various posts, and, like me, many others have done that. At this point I hope you do as much attention to these things, and that the next maintenance will bring the hoped corrections.

As I love TESO, the efficiency of the support is absolutely necessary. No, it is not worth continuing ...

NewbieOKS

Tagging ZOS members below

@ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_KaiSchober @ZOS_GaryA @ZOS_TristanK

Btw i believe you already submited a ticket to the customer support team and you got no response?

diogene1984

I have reported no ticket. The problem is not only mine, so do not open a ticket. ZoS is aware of these problems: it promises to solve them as soon as possible, but the situation has remained the same.

- Bug in the group system
- Dungeon Finder broken

These are the priorities.

Tandor

I suspect you already know that this is something they are acutely aware of and are working to resolve, but if not then keep an eye on Dev Tracker and the official broadcasts. However, it isn't the only issue that needs addressing and you're presumably not suggesting that patch maintenance has no point unless the specific issue that concerns you is addressed. These things can take time but they do get resolved and if in the meantime for you the game isn't worth playing that's fine, take a break and come back when it's fixed.

NewBlacksmurf

If you don't open tickets it won't get fixed.
Folks...the forums are not driving bug priorities or broken items. It can heighten awareness but everyone needs to continue creating tickets at least once a patch.

Daemons_Bane

Yeah lets pester them with tickets.... that's sure to help

ADarklore

diogene1984 wrote: »

I am very disappointed by ZoS. It appears that this is not paying attention to the problems listed by its users. How long have complained the Dungeon Finder problem? Also, what is the maintenance on Monday, then if problems and bugs are not resolved? I still find that the group system has numerous bugs, and many times do I have to log out to solve ...

ZoS realize that the essence of an MMORPG are the same dungeon? And above all, she realizes that doing so will discourage their players to the point of forcing them to leave?

I have already written various posts, and, like me, many others have done that. At this point I hope you do as much attention to these things, and that the next maintenance will bring the hoped corrections.

As I love TESO, the efficiency of the support is absolutely necessary. No, it is not worth continuing ...

ZOS has stated they are continuously working to resolve these problems. As they've also mentioned in the ESO Live thread regarding bug fixes, many issues cannot be resolved in a simple 'patch', so they need to be included in the base game Update which happens quarterly.

diogene1984

Tandor wrote: »

I suspect you already know that this is something they are acutely aware of and are working to resolve, but if not then keep an eye on Dev Tracker and the official broadcasts. However, it isn't the only issue that needs addressing and you're presumably not suggesting that patch maintenance has no point unless the specific issue that concerns you is addressed. These things can take time but they do get resolved and if in the meantime for you the game isn't worth playing that's fine, take a break and come back when it's fixed.

I can remind you that there are people who pay something called ESO Plus? And you tips to have a break? I personally have not yet purchased any DLC precisely because of this. The fact that ZoS know these problems without finding a solution, does not make me comfortable. I play this game for several months and I know there are other things that do not work; but I am not complaining "only" the aspect of the dungeon, the most important aspect of a mmorpg. I do not ask for perfection. The forum is full of similar post, and it is good that ZoS know what may be the consequences ...

diogene1984

NewBlacksmurf wrote: »

If you don't open tickets it won't get fixed.
Folks...the forums are not driving bug priorities or broken items. It can heighten awareness but everyone needs to continue creating tickets at least once a patch.

you're right man. So, what should I write? I have the same problems as other users? and what they should answer me? That the staff is working to solve? while I do not see solutions. certain: the problems can not be solved only with a patch. but why not go to see how these problems persist. there are people who complain for months! Folks...

Tandor

diogene1984 wrote: »

Tandor wrote: »

I suspect you already know that this is something they are acutely aware of and are working to resolve, but if not then keep an eye on Dev Tracker and the official broadcasts. However, it isn't the only issue that needs addressing and you're presumably not suggesting that patch maintenance has no point unless the specific issue that concerns you is addressed. These things can take time but they do get resolved and if in the meantime for you the game isn't worth playing that's fine, take a break and come back when it's fixed.

I can remind you that there are people who pay something called ESO Plus? And you tips to have a break? I personally have not yet purchased any DLC precisely because of this. The fact that ZoS know these problems without finding a solution, does not make me comfortable. I play this game for several months and I know there are other things that do not work; but I am not complaining "only" the aspect of the dungeon, the most important aspect of a mmorpg. I do not ask for perfection. The forum is full of similar post, and it is good that ZoS know what may be the consequences ...

I'm well aware of ESO Plus, I've been subscribed continuously since the PC launch. Suspending it is one way some posters cope with being frustrated over a broken feature, whether or not they stop playing for a while. It's only a game, if you're not enjoying playing it then stop paying, and/or stop playing. Take a break. Come back and/or renew your subscription later if the things that concern you are resolved. However, they are being worked on.

BlackEar

Daemons_Bane wrote: »

Yeah lets pester them with tickets.... that's sure to help

@Daemons_Bane
It does help. Providing information is helping. Repeatedly making the same threads providing no information and only demands does NOT hasten the process, which they themselves have said numerous times.

diogene1984

BlackEar wrote: »

Daemons_Bane wrote: »

Yeah lets pester them with tickets.... that's sure to help

@Daemons_Bane
It does help. Providing information is helping. Repeatedly making the same threads providing no information and only demands does NOT hasten the process, which they themselves have said numerous times.

I repeat for the umpteenth time: ZoS knows what problems you are talking about. It is not the problem of a single or a few players; are many who complain about the same things. Writing a ticket you do not notice them anything new. And then, as I said, the answer will be that I read for weeks: "We are aware, we are trying to solve." But this still does not happen...

Twilix01

So are you meaning to say ZOS purposefully is not fixing something in the game? Why would they possibly do that, really? What do they gain from supposedly ignoring that the group finder is broken? Could it be that, maybe, coding and finding problems with code in an already ludicrously complex game, is perhaps more difficult than you think it is?

It's not like they can devote all of their staff to fixing group finder specifically, and absolutely nothing else, there's probably only a small handful of devs that are even qualified to deal with group finder bugs. Fixing a problem in a game this massive is not as simple as changing a few lines of code here or there, and even if they find a fix for one problem there could be other things interfering with the code to cause further problems, or even a supposed fix can break something else.

It's a delicate and time consuming process, they can't just snap their fingers and bam, bug fixed.

CapnPhoton

diogene1984 wrote: »

I have already written various posts, and, like me, many others have done that.

Yes we've noticed...

Bug fixing like developing a game is not an easy task. A lot goes into discovering what causes the issue, testing solutions with various game interactions, then fixing. I think some people think the task is on the same level as say: Wiping off a table after dinner. It's not.

diogene1984

Twilix01 wrote: »

So are you meaning to say ZOS purposefully is not fixing something in the game? Why would they possibly do that, really? What do they gain from supposedly ignoring that the group finder is broken? Could it be that, maybe, coding and finding problems with code in an already ludicrously complex game, is perhaps more difficult than you think it is?

It's not like they can devote all of their staff to fixing group finder specifically, and absolutely nothing else, there's probably only a small handful of devs that are even qualified to deal with group finder bugs. Fixing a problem in a game this massive is not as simple as changing a few lines of code here or there, and even if they find a fix for one problem there could be other things interfering with the code to cause further problems, or even a supposed fix can break something else.

It's a delicate and time consuming process, they can't just snap their fingers and bam, bug fixed.

I said that ZoS does not correct these mistakes on purpose? I do not think. I'm just pointing out a problem that has gone on for too long. I understand that correct these errors is not easy, but here we are on a mmorpg: participate in the dungeon is the purpose of these games. the problem has gone on for months and in the meantime have been launched many updates and patches that have not resolved the problem, if anything, worsened it (remember that the group bug has surfaced just after the last patch).

Wolfpaw

I guarantee if all gamers halted ESO plus and Crown Store completely this problem would have been fixed long time ago...enough with the "we're working on it", "these things take time", "you don't understand this", blahblah.

Yes they can fix it, yes it could have been fixed awhile ago. They have chosen to allocate resources and time elsewhere, because it just doesn't matter. What?

If you have ESO plus or bought the recent DLC you are the problem.

Not like we're talking about some mom and pops business startup in their garage.

In regard to consoles*

BlackEar

diogene1984 wrote: »

BlackEar wrote: »

Daemons_Bane wrote: »

Yeah lets pester them with tickets.... that's sure to help

@Daemons_Bane
It does help. Providing information is helping. Repeatedly making the same threads providing no information and only demands does NOT hasten the process, which they themselves have said numerous times.

I repeat for the umpteenth time: ZoS knows what problems you are talking about. It is not the problem of a single or a few players; are many who complain about the same things. Writing a ticket you do not notice them anything new. And then, as I said, the answer will be that I read for weeks: "We are aware, we are trying to solve." But this still does not happen...

Again, you do not seem to understand what I am saying and that you are wrong. There really is nothing more to say, might as well close the thread.

Daemons_Bane

If you have ESO plus or bought the recent DLC you are the problem.

This is just pure gold

YeOldeGamer

Wolfpaw wrote: »

I guarantee if all gamers halted ESO plus and Crown Store completely this problem would have been fixed long time ago...enough with the "we're working on it", "these things take time", "you don't understand this", blahblah.

Yes they can fix it, yes it could have been fixed awhile ago. They have chosen to allocate resources and time elsewhere, because it just doesn't matter. What?

If you have ESO plus or bought the recent DLC you are the problem.

Not like we're talking about some mom and pops business startup in their garage.

In regard to consoles*

This. You have to stop supporting them. All the folks in here still subbing and defending ZOS' actions are indeed the problem. Some people must enjoy being taken advantage of?

I paid full price for this game. I subbed for almost a year. Longer than I should have. All I can see for all my money spent is more bugs and lag every update. Their newest scheme plans to rob little children with gambling boxes. Sickining. No lag or bug fixes, no ETAs or acknowledgement, only more crown store trash. Hey ZOS , get your god damn hands out of our pockets and start FIXING THE GAME!

UltimaJoe777

You know what's ironic about all these people saying "those supporting Zenimax are the problem"? It's the fact that WITHOUT our support they would not have the funds TO fix the game.

*braces self for blown minds*

Cronopoly

UltimaJoe777 wrote: »

It's the fact that WITHOUT our support they would not have the funds TO fix the game.

From a PVP perspective, the other side of your mouth asks did the same funds break it in the first place? ... I get your argument but I wish it was that simple. For a PVP slant, We didn't introduce Pre "Fixed" I-Win buttons, Malubeth, Proxy Det, Jesus Beam, the broken Stamina mechanic that exists today for blocking...

Some items go an extremely long time before being fixed, pissing off a lot of us that are paying for the game as well. I don't think anything of the sort has anything to do with cause and effect. Fact, It's not the same priority for Zos, as it is for you and me. No need to cry about it, it's just a simple fact.

They rarely share information in what they are working on regarding these items the masses deem need a faster fix than two months from now.

P.S this is the same company that has the DOOM IP as well as ES, & ESO ... They are not broke. and making alot of money since opening their cash shop.

vyndral13preub18_ESO

Well if it makes you feel any better, last week they said they dont know what is wrong with the dungeon finder. And this weekend they said they are embrassed they havent fixed it yet. Good times.

diogene1984

vyndral13preub18_ESO wrote: »

Well if it makes you feel any better, last week they said they dont know what is wrong with the dungeon finder. And this weekend they said they are embrassed they havent fixed it yet. Good times.

That's the point...