Social banned for farming plants? [PC-EU]

Zord

I just resubbed yesterday...

Today, it appears I have been "social-banned" while actively gathering plants to make some potions. I can't access any guild banks/stores, can't send mails, can't chat. I haven't received any notification or warning. It just happened.

So here's some advice for Customer Support : when you ban someone, you send that person SOMETHING (a mail, an ingame message, anything) and you explain what the hell happened. That is the very least you can do and that's what most companies do. You know you can use automated mails, right ? There's no need to even write them.

And by the way, banning someone for grinding (mobs, plants, mats, whatever) when your game is 99% based on that activity seems a bit odd. I suppose the idea is to prevent "illegal" grinding, but come on, a bit of communication wouldn't hurt.

Thanks in advance to ZOS_DaryaK since apparently he's been taking care of these issues.

Zord

Forgot the hyperlink for @ZOS_DaryaK

Roechacca

Social Ban? If you were boting or doing anything 3rd party they would suspend your account.

magictucktuck

Maybe you told some kid their toon is ugly and he reported u a month ago and they just got around to it??

Zord

Or maybe it was that guy who was constantly trying to get to the herbs first... who knows

Lilarna

Roechacca wrote: »

Social Ban? If you were boting or doing anything 3rd party they would suspend your account.

It does match all the criteria of social ban : @baratron posted this a month ago to someone having the same issues and he seemed well informed : https://forums.elderscrollsonline.com/en/discussion/comment/3166345/#Comment_3166345

ZOS_DaryaK

Hey @zord, I've made sure your ticket has been routed to the correct team, they'll follow up with you as soon as they can.

Zord

Thanks for your help DaryaK, much appreciated

CherepoX

I was banned the same 2 days ago. What should I do? I wrote to tech support, now I just need to wait?

SteveCampsOut

ZOS_DaryaK wrote: »

Hey @zord, I've made sure your ticket has been routed to the correct team, they'll follow up with you as soon as they can.

Same ban just hit me yesterday on EU when I opened an email from a guildmate who sent mats to me for a master writ. Went to my craft bag to forward the mats to my second account which was where I asked the guildmate to send them in the first place and email wouldn't send. Went to banker to try transferring via guild bank and had no guild bank or guild store options. Wasn't sending spam emails. wasn't farming mats. I had literally just logged into the account and opened the email that was sent to my main account instead of my secondary account.