My friend's still got Char Locked issue on one character - she cannot post to forum so I am.

Mureel

She got an email saying everything was fixed, and a free week of ESO+ was granted, but still, since 30 May, she's been unable to log into one of her characters, her sorc, Ladyxara.

She's also now missed the discounted respec on her sorc, where it's most needed.

If you're backlogged that's fine - but please just at least let her know that. Thank you.

Here's the Incident number: Incident: 160531-002992

Can someone please get in touch?
@ZOS_DaryaK @ZOS_JessicaFolsom

Nestor

Is this one character happened to be logged out in Cyrodiil? That can take some time to log into one of those. I would suggest she try to log in during off hours just to that character, if so, move them from Cyrodiil so the que is not part of the log in.

ZOS_DaryaK

Hey Mureel, it appears your friend's ticket is in the appropriate queue. They are working as quickly as they can.

Mureel

Hi @Nestor no. It's a char locked error and the character is in coldharbor.

Thank you for asking though.

@ZOS_DaryaK many thanks, I'll txt her and let her know.

Mureel

Spoke too soon. Spec still char locked. Now in glenumbra. Still locked.

Update. She's relogged and everything and still locked. She emailed back.

Mureel

OK - it's fixed. Thank you.

Mureel

Was fixed yesterday. Thanks from Isy to all who helped.