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Impossible to log in

Kerafyrm
Kerafyrm
Hello,

I can't login a particular character for now 2 days
Its a V16 DK in Hew's Bane.
Other characters login fine in Hew's bane or in other places, the game either stays on a loading screen for minutes and then says its a connefction timeout or it just crash with an error.
  • jrobnett12
    I am having the exact same issue. I was able to finally get my character loaded last night but now this morning the same thing is happening again.
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    @Kerafyrm and @jrobnett12 - Where, specifically, is the character located that you're unable to log into? And what is the character name?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • jrobnett12
    @ZOS_JessicaFolsom - My character's name is Yason Boglel and is Auridon
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    jrobnett12 wrote: »
    @ZOS_JessicaFolsom - My character's name is Yason Boglel and is Auridon

    Thanks! And what platform and region?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Kerafyrm
    Kerafyrm
    @ZOS_JessicaFolsom it's right at the main town wayshrine, name is Zatriza.
    PC / EU
    Edited by Kerafyrm on March 10, 2016 4:27PM
  • jrobnett12
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    We see that both of you were recently able to log in. Are you still encountering this issue? If so, could you please submit a support ticket?
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • jrobnett12
    @ZOS_JessicaFolsom - It lets me log in to the character selection then after i select my character it sits on the loading screen for a moment then gives me this error:

    ERROR 6:31470:2 Connection to the server timed out

    I was able to play last night just fine.
  • Glaiceana
    Glaiceana
    ✭✭✭✭✭
    ✭✭
    I am unable to log in using the 32 bit client now. It times out. I have 4 characters, and cannot reach the character select screen. PC/EU. I now have to use the 64 bit client in order to log in. This started happening today since the crash patch last night.
    Priests of Hircine
    Werewolves who bite for FREE! PC/EU
    Our total free bites: 7000+
    Guild Subreddit | Forum Thread | YouTube Playlist
    Total Champion Points: 1000+
    Main Character: Ithaera - Stam DK, Nord, Female, DD, Werewolf.
    Rothelnog - Stam NB, Orc, Male, DD, Werewolf.
    J'Xena - Mag DK, Khajiit, Female, DD, Werewolf.
    Dances-With-Frost-Dragons - DK, Argonian, Male, Tank, Werewolf.
    Raziel The Paradox - Mag TP, Dark Elf, Male, DD, Vampire.
    Swims-Through-Starlight - TP, Argonian, Female, Healer, Werewolf.
    Glaicean Mag Ward, High Elf, Male, Ice DD, Werewolf.
    Hjurne Hircine's Forsaken - Sorc, Redguard, Male, PvP DD, Werewolf.
    My Total Free Werewolf Bites: 400+ (Ask me about bites if you need one!)
    Playing since July 2015!
  • jrobnett12
    I know this is getting frustrating! I'm not a very patent person when it comes to these issues. I have tried everything I can think of to fix the issue.....Next solution is a Sludge Hammer lol :) I did submit a support ticket for this problem so i guess i'll just have to sit and wait.
  • Lunovus
    Lunovus
    ✭✭
    For me it was "Nephete Silvamata" in Grathwood/Elden Root.PC/EU.

    I get lots of 303s on different chars.

    First login on 1st chars often works OK, but when switching chars, 303 and back to login, from there to char select, to the next 303.

    On both 64bit & 32bit client.
  • Lunovus
    Lunovus
    ✭✭
    Just ATM, on that same char, after a crash on the 64bit client:

    303, after 303, after 303 :-/

    No difference if using 32bit or 64bit client.
  • jrobnett12
    It finally let me load my character but after 5 min it crashed :(
  • Kerafyrm
    Kerafyrm
    We see that both of you were recently able to log in. Are you still encountering this issue? If so, could you please submit a support ticket?

    I don't see the game at all. After character selction it load for ages and crashes in eror et force close. 32bit and 64bit.
    last attempt was this morning , i'll try again when i get back
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Thanks for the update, all. Please make sure you submit a support ticket? Respond back here with the number once you have.
    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Kerafyrm
    Kerafyrm
    I was asble to log the character in this time. Started teh game from launcher so its on the 32bits client.
    No testing the 64b until i crash again.
  • Lunovus
    Lunovus
    ✭✭
    Reference Code is: #160310-001525
  • Glaiceana
    Glaiceana
    ✭✭✭✭✭
    ✭✭
    I was able to log on through the 32bit client again. I didn't do anything different, just ran it as usual, so no idea why it doesn't work sometimes. Will file a support ticket if it does it again.
    Priests of Hircine
    Werewolves who bite for FREE! PC/EU
    Our total free bites: 7000+
    Guild Subreddit | Forum Thread | YouTube Playlist
    Total Champion Points: 1000+
    Main Character: Ithaera - Stam DK, Nord, Female, DD, Werewolf.
    Rothelnog - Stam NB, Orc, Male, DD, Werewolf.
    J'Xena - Mag DK, Khajiit, Female, DD, Werewolf.
    Dances-With-Frost-Dragons - DK, Argonian, Male, Tank, Werewolf.
    Raziel The Paradox - Mag TP, Dark Elf, Male, DD, Vampire.
    Swims-Through-Starlight - TP, Argonian, Female, Healer, Werewolf.
    Glaicean Mag Ward, High Elf, Male, Ice DD, Werewolf.
    Hjurne Hircine's Forsaken - Sorc, Redguard, Male, PvP DD, Werewolf.
    My Total Free Werewolf Bites: 400+ (Ask me about bites if you need one!)
    Playing since July 2015!
  • Kerafyrm
    Kerafyrm
    ...it's back ... impossible to change character without having to deal with this problem.

    ps: another character is affected this time around and in a different zone : Glenumbra . please do something to fix this.
    Edited by Kerafyrm on March 10, 2016 8:11PM
  • Kerafyrm
    Kerafyrm
    ...any update on this ?
  • ZOS_JessicaFolsom
    ZOS_JessicaFolsom
    Community Manager
    Kerafyrm wrote: »
    ...any update on this ?

    Did you submit a ticket? If so, could you please post the number? We need that. :)

    Jessica Folsom
    Associate Director of Community - ZeniMax Online Studios
    Facebook | Twitter | Twitch | Tumblr | Instagram | YouTube | Support
    Staff Post
  • Kerafyrm
    Kerafyrm
    yes I did :smile: Incident: 160310-000157
  • Kerafyrm
    Kerafyrm
    and now that i want to change character, it's happening again :o
    this time the character is in Deshaan... 32bit and 64bit clients
  • Kerafyrm
    Kerafyrm
    so after maybe 7 attemps ( restarting the game all the time too, never know...) I finaly manage to log in and get this : invisible char.
    I try to change character to get some mats . and the other character is also unable to log in now .

    What's going on here ??

    I play with a friend and he hasn't experienced any of this.
  • Kerafyrm
    Kerafyrm
    So according to the "technical support"' , my computer has become obsolete from one day to anothe, and that's the root cause of this problem ...
    Of couse the fact that I log in other chars fine when one is stuck and have a steady 45 fps on high settings is irrelevant ...

    Please :/
  • Lunovus
    Lunovus
    ✭✭
    Found a solution for my error 303 problems through Google:
    Your addons may cause a long delay in loading the char when the databases of an addon are too big.

    So try to disable the addons that may take a long while to load (Harvest Map and Master Merchant in my case).

    This is possible from the char selection screen.

    It may be possible to re-enable them when in-game, but a /reloadui may lead to another 303.

    My suggestion:
    Disable Harvest Map and reset Master Merchant (you loose all sales data but the last 10 days will be read again), and chances are your 303 problems will be gone for good.
  • Kerafyrm
    Kerafyrm
    with or without addons . same thing for me.
  • Stratti
    Stratti
    ✭✭✭✭✭
    I love how your computer is obsolete when there is an issue with their game but it is completely within spec when it comes to buying the game.

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