Hold on a sec

Zyle

Just noticed this under known problems in the patch notes: "Your game client may crash during PvP combat. We are actively working on a fix for this."

@ZOS_GinaBruno

I can't find that in PTS notes, is this a new problem or existing between PTS and live?

Julianos

Zyle wrote: »

Just noticed this under known problems in the patch notes: "Your game client may crash during PvP combat. We are actively working on a fix for this."

@ZOS_GinaBruno

I can't find that in PTS notes, is this a new problem or existing between PTS and live?

lol if not chrash you will get 999+ ping anyways...

r.jan_emailb16_ESO

Axorn wrote: »

Zyle wrote: »

Just noticed this under known problems in the patch notes: "Your game client may crash during PvP combat. We are actively working on a fix for this."

@ZOS_GinaBruno

I can't find that in PTS notes, is this a new problem or existing between PTS and live?

lol if not chrash you will get 999+ ping anyways...

maybe not if enough people crash

ZOS_GinaBruno

It was a pretty minor issue on the PTS, but has since become more of a thing now. That said, it appears to only be on the 64-bit client and even then, isn't a super-frequent crash.

Zyle

ZOS_GinaBruno wrote: »

It was a pretty minor issue on the PTS, but has since become more of a thing now. That said, it appears to only be on the 64-bit client and even then, isn't a super-frequent crash.

Awesome, thanks for the speedy reply! Hopefully it stays minor :P

Shader_Shibes

ZOS_GinaBruno wrote: »

and even then, isn't a super-frequent crash.

Epona222

I'm not sure I consider it acceptable to introduce an update that may cause people to crash during an important part of gameplay - I mean am I just being incredibly naive here or something?

ZOS_GinaBruno

Epona222 wrote: »

I'm not sure I consider it acceptable to introduce an update that may cause people to crash during an important part of gameplay - I mean am I just being incredibly naive here or something?

It's certainly not ideal, but we didn't want to hold back the entire update until the crash was fixed, especially due to the somewhat-low frequency. Again, we are working on a fix for it to implement as soon as possible.

Epona222

ZOS_GinaBruno wrote: »

Epona222 wrote: »

I'm not sure I consider it acceptable to introduce an update that may cause people to crash during an important part of gameplay - I mean am I just being incredibly naive here or something?

It's certainly not ideal, but we didn't want to hold back the entire update until the crash was fixed, especially due to the somewhat-low frequency. Again, we are working on a fix for it to implement as soon as possible.

I'm grateful for you responding to me, thank you Gina - I just know how frustrating it can be to crash. Hope you all have a hotfix for us soon, because even if I don't crash myself, I wouldn't want an opponent to crash either, that's not fun gameplay! Fingers crossed for a quick fix (hopefully that doesn't have to wait for the next incremental patch, because it's kind of important)

Asmael

I guess I'll stay away from the 64-bit version for a bit...

Elijah_Crow

Asmael wrote: »

I guess I'll stay away from the 64-bit version for a bit...

The problem with that is of course this....

Miscellaneous
General
You may run into some poor frame rates on both the 32-bit and 64-bit clients. We are currently working on a fix to release this week, but in the meantime, we suggest you try reducing your graphics settings.

...which is worse on the 32 bit client.

duncan_cougarpreeb18_ESO

Epona222 wrote: »

I'm not sure I consider it acceptable to introduce an update that may cause people to crash during an important part of gameplay - I mean am I just being incredibly naive here or something?

picking up loot or just a resource node is obviously also not considered important enough for a fix on the mac side (only 64bit client available).

Pick stuff <=> instant & consistent crash

Fix? No such thing.

Lysette

Well it is not as if the 32 bit version would work better - if at all.

And as far as the 64bit client goes - that are not minor issues - that client is BROKEN - that is the truth.

flying_ace2

So, for the Mac client, I should still expect to experience the same random, frequent crashes that I experienced in with the 32-bit client? Gotcha. Awesome.

Zyle

I think I ran into the crash, if it helps (I put this in the error report), I was at Alessia and the second the keep burst I hard crashed.

Edit: Win 7 64 bit client

vyndral13preub18_ESO

A lot fewer people had the issue on the PTS, so the issue wasn't as big. Of course a lot fewer people play on the PTS so...

R0M2K

Its not a "minor" thing, we crash A LOT both the 32 & 64 bits versions of the client.

Jhunn

ZOS_GinaBruno wrote: »

It was a pretty minor issue on the PTS, but has since become more of a thing now. That said, it appears to only be on the 64-bit client and even then, isn't a super-frequent crash.

In other words: it's pretty frequent, like once every hour, but not super-frequent.

I had four crashes in an hour and I wasn't the only one crashing.

LaucianNailor

2.3.0 through 2.3.3 of the Mac PTS client was great, I was extremely positive and happy. 2.3.4 I noticed the 'bow' bug impacting fps and what's hit live today is so many steps back its a disgrace. Missing textures, occasional silent npc's and crash after crash when not moving or interacting with anything. Completely unplayable.

Please @ZOS_GinaBruno tell me when you'll hot fix a working Mac client and why my ESO+ Subscription isn't a complete waste of money as you've forced a non working client on me?

Preyfar

ZOS_GinaBruno wrote: »

It was a pretty minor issue on the PTS, but has since become more of a thing now. That said, it appears to only be on the 64-bit client and even then, isn't a super-frequent crash.

I've been crashing non-stop during PVP in 32-bit, which is the only reason I play ESO pretty much, so it's... really a bummer. Crashed four times today and lost out on a ton of AP from d-ticks. =/ I've been submitting my crash reports though.

Zyle

Update: Up to 6 crashes now It is completely random, I just crashed 2 abilities into attacking someone, who knows if I'm alive lol

avelopolcakb14a_ESO

ZOS_GinaBruno wrote: »

It was a pretty minor issue on the PTS, but has since become more of a thing now. That said, it appears to only be on the 64-bit client and even then, isn't a super-frequent crash.

You as developers do know that when you roll out a major update to a larger population of people, any bugs that you didn't fix will be effectively magnified because the sample size is much larger, right? RIGHT?

Zyle

Another update, finally noticing a trend:

About 1-2 minutes before I crash, I will hear a looping sound. Example: I ported up to DC, a keep not under attack whatsoever, and I heard a looping siege noise and a looping door open noise, 2min later I crashed, the sound never stopped looping until crash. @ZOS_GinaBruno

Not sure if that helps but I really feel it is sound related.