Maintenance for the week of July 13:
• PC/Mac: No maintenance – July 13
• PC/Mac: No maintenance – July 13
Support mistakes and poorly response time, loss of the chance of acquiring nord armor
NoheartDan
✭✭
Well, hello ESO Team.
Thats it.
I lost the purchase of nord armor.
I tried everything to access my account.
Since last friday, 01/29/16, I tried to access my account in order to buy the nord armor but I kept getting the message "You've logged into Elderscrollsonline.com from a new device or browser." (like many others)
Im from the time when ARENA was big news. At that time, I could devote myself exclusively to "Tamriel", since my father held home.
Now it's my turn, so I need to travel a lot for work, I believe that like many other players here.
Anyway, verification code email never came!
I've tried all the options that are on support site and forum and nothing worked.
I also tested the messaging service with the accounts of my children (I got 2 more ESO accounts for them) who have the same mail server that I, and they all worked perfectly.
Again, the worst part was the poorly support and very long response time. Especially from one support team that used to be incredibly fast and efficient!
This is, in fact, responsible for I have not been able to buy the item.
That was really frustrating!
Im a beta player and always have been a subscriber and a great supporter and promoter of this game (I really love this game).
When they finally managed to solve the problem, 02/01/16, 21h24 (my local time UTC-3:00), after I sent them twice times (if they did the email change in the first time, I could buy it normally), I begged for the chance to buy the armor nord.
But unfortunately, they said it was not possible.
Actually I was very disappointed!
If you need to BEG to have the chance to BUY an item when you have been unable to carry out the transaction for unique and exclusive fault of the company itself is "too much" in my opinion.
I work in a large company and they have a customer satisfaction policy really enviable.
When such a situation happens, beside all the attention and support, we never let our customer unhappy, especially when he was trying to BUY our product and it was not possible for OUR FAULT!
Most likely he will never return, and we do not want that.
For me, I would much rather that one company who would present me with a mascot because I was in the beta game. Who regaled me for being a subscriber since the beginning. A company who had an incredibly fast and efficient support team.
Unfortunately, it seems this type of player/customer is no longer required in the plans of this company.
A good advice: Improve customer support sector, you gonna sell more!
Thank you.
Thats it.
I lost the purchase of nord armor.
I tried everything to access my account.
Since last friday, 01/29/16, I tried to access my account in order to buy the nord armor but I kept getting the message "You've logged into Elderscrollsonline.com from a new device or browser." (like many others)
Im from the time when ARENA was big news. At that time, I could devote myself exclusively to "Tamriel", since my father held home.
Now it's my turn, so I need to travel a lot for work, I believe that like many other players here.
Anyway, verification code email never came!
I've tried all the options that are on support site and forum and nothing worked.
I also tested the messaging service with the accounts of my children (I got 2 more ESO accounts for them) who have the same mail server that I, and they all worked perfectly.
Again, the worst part was the poorly support and very long response time. Especially from one support team that used to be incredibly fast and efficient!
This is, in fact, responsible for I have not been able to buy the item.
That was really frustrating!
Im a beta player and always have been a subscriber and a great supporter and promoter of this game (I really love this game).
When they finally managed to solve the problem, 02/01/16, 21h24 (my local time UTC-3:00), after I sent them twice times (if they did the email change in the first time, I could buy it normally), I begged for the chance to buy the armor nord.
But unfortunately, they said it was not possible.
Actually I was very disappointed!
If you need to BEG to have the chance to BUY an item when you have been unable to carry out the transaction for unique and exclusive fault of the company itself is "too much" in my opinion.
I work in a large company and they have a customer satisfaction policy really enviable.
When such a situation happens, beside all the attention and support, we never let our customer unhappy, especially when he was trying to BUY our product and it was not possible for OUR FAULT!
Most likely he will never return, and we do not want that.
For me, I would much rather that one company who would present me with a mascot because I was in the beta game. Who regaled me for being a subscriber since the beginning. A company who had an incredibly fast and efficient support team.
Unfortunately, it seems this type of player/customer is no longer required in the plans of this company.
A good advice: Improve customer support sector, you gonna sell more!
Thank you.
"Dura lex, sed lex"
0
-
RivellSoul ShrivenI am having the same issue as NoheartDan except I placed a support ticket over 3 weeks and was hoping you could help me out. Sent another support ticket 12days ago and still haven't heard back. I can log into the game, forums but not the account center -- No verification is ever sent (It is not in my spam).
I even attempted to log on with my old laptop, reach out to the forum dev's and your Facebook... This is really poor service.
Please address as I would like to pay to download the DLC's 160202-0017630 -
RivellSoul ShrivenI solved this issue here and made a separate post regarding it: No Verification Email Sent SOVED - FIX0