No Weekly Time Trials rewards delivered

Kilnerdyne · November 2015

Is this intentional that there aren't any weekly rewards for time trials anymore? Or is this a bug?

Not that the Aetherian Archive v14 legendary gear is awesome or anything but no rewards at all, how is this making people want to do trials again?

Rook_Master · November 2015

--Salt in the Wound Patch 1.82
AA, HR, and SO will no longer drop anything rewarding, geez buy the latest DLC already.

Cuyler · November 2015

I think this may be due to the leaderboard reset?

Troneon · November 2015

Trials are dead, they killed there own multiplayer content. GG

lonewolf26 · November 2015

I can confirm this happened again this week. Placed #46 on the board but got nothing.

Weird thing is the weekly screen recap showed me at Overall Rank #46 but with a current Score of "No Score", however scrolling to my name in the list showed me with a score of 103030.

I filed bug a report on this yesterday requesting an e-mail back. #151122-003173

@ZOS_GinaBruno since this is a recurring issue, is there any word on if the devs are looking into this?

Jeckll · November 2015

Yeah, seems to be the case - my guild mates are also complaining. We were definitely in the ranking this week -.-

Sharmony · November 2015

Likewise, did not receive them - forgive me got confused.

Jeckll · November 2015

Sharmony wrote: »

I received them fine...? PC EU.

Really? Walks didnt get anything...

Sharmony · November 2015

Jeckll wrote: »

Sharmony wrote: »

I received them fine...? PC EU.

Really? Walks didnt get anything...

Got confused, I didn't get anything either.

Preyfar · November 2015

Troneon wrote: »

Trials are dead, they killed there own multiplayer content. GG

Yeah, and with the trials not scaling, just the weekly rewards, I doubt they'll ever come back either.

hydrocynus · November 2015

yes i have had the same problem for the last two weeks on weekly leaderboard - no rewards emailed - it was AA 2 weeks in a row right? I am on PC - EU.

Not sure i will be on this week for sanctum - was 88th last night when i went to bed so may be kicked off by the time the week ends for EU.

MissBizz · November 2015

http://forums.elderscrollsonline.com/en/discussion/232472/vmsa-xbox-weekly-no-rewards#latest

ZOS_GinaBruno wrote: »

Thanks guys, we're aware and looking into it.

Just so everyone here knows, there was another post made on this topic and Gina has responded to it over there that Zos is aware.

lonewolf26 · November 2015

PC-NA here. I should clarify, that the

MissBizz wrote: »

http://forums.elderscrollsonline.com/en/discussion/232472/vmsa-xbox-weekly-no-rewards#latest

ZOS_GinaBruno wrote: »

Thanks guys, we're aware and looking into it.

Just so everyone here knows, there was another post made on this topic and Gina has responded to it over there that Zos is aware.

This issue is slightly different @MissBizz . while the Xbox thread says they're not getting Vet Maelstrom but are getting group trial rewards, we on PC are getting Vet Maelstrom rewards, but not group trial rewards.

MissBizz · November 2015

lonewolf26 wrote: »

PC-NA here. I should clarify, that the

MissBizz wrote: »

http://forums.elderscrollsonline.com/en/discussion/232472/vmsa-xbox-weekly-no-rewards#latest

ZOS_GinaBruno wrote: »

Thanks guys, we're aware and looking into it.

Just so everyone here knows, there was another post made on this topic and Gina has responded to it over there that Zos is aware.

This issue is slightly different @MissBizz . while the Xbox thread says they're not getting Vet Maelstrom but are getting group trial rewards, we on PC are getting Vet Maelstrom rewards, but not group trial rewards.

Weird, I thought I had scrolled up and seen it in an xbox forum. Too many tabs open.

Either way, might be a good plan to head to that thread and wave at Gina so she knows it's on more than just Xbox (and that the problems are oddly same but different)

lonewolf26 · November 2015

MissBizz wrote: »

lonewolf26 wrote: »

PC-NA here. I should clarify, that the

MissBizz wrote: »

http://forums.elderscrollsonline.com/en/discussion/232472/vmsa-xbox-weekly-no-rewards#latest

ZOS_GinaBruno wrote: »

Thanks guys, we're aware and looking into it.

Just so everyone here knows, there was another post made on this topic and Gina has responded to it over there that Zos is aware.

This issue is slightly different @MissBizz . while the Xbox thread says they're not getting Vet Maelstrom but are getting group trial rewards, we on PC are getting Vet Maelstrom rewards, but not group trial rewards.

Weird, I thought I had scrolled up and seen it in an xbox forum. Too many tabs open.

Either way, might be a good plan to head to that thread and wave at Gina so she knows it's on more than just Xbox (and that the problems are oddly same but different)

Thank you, I've followed your advice and cross-posted. I think it's likely these two issues are intertwined. More info does help in tracking down the issue.

lonewolf26 · November 2015

Just an update from my bug report. It has been escalated to another support team for review. The issue is being looked into. That's all I have on my end for now.

Alcast · November 2015

Rook_Master wrote: »

--Salt in the Wound Patch 1.82
AA, HR, and SO will no longer drop anything rewarding, geez buy the latest DLC already.

LOL

lonewolf26 · November 2015

@ZOS_GinaBruno Do you know if the issue with group trial leader board rewards will be addressed in a coming patch?

lonewolf26 · January 2016

I had been complacent when I received notification on my tickets that the issue with mailing rewards had been resolved. That a fix was in place for the mailing system and they sent me my reward via in-game mail.

Then... it happened again Veteran DSA that closed on December 27 on PC failed to deliver a gold reward via mail. So a new ticket was sent to support. Since I had done this before I knew the drill send character name, name of party members, position on the leader board and since I took one a screen shot of the leaderboard at the time of closure. Took some back and forth with customer service (asking the questions I answered in the opening of the ticket) but I eventually received a reward via in-game mail and acknowledgement that yes something had been broken again and they were looking into it.

Unfortunately they would not send the rewards to my party members (who also did not receive their rewards) based on my ticket due to privacy reasons. So I asked each of my friends to send in a customer service ticket for their rewards and they are having the most difficult time getting their due rewards. So far not one of them have been able to get a resolution, one getting a response telling them how they can't restore their lost item if they deconstructed it. To be clear I asked them to file the request via the e-mail form on the support website and not in game.

@ZOS_GinaBruno @ZOS_BrianWheeler could we please see that these issues are addressed with the back-end that prevent weekly rewards from being sent out. Also would you have any tips that will help my friends cut through the red tape with customer support. This process is impacting them the most.

It's getting to be demoralizing to have to go through this whole song and dance after placing on an impacted leader board each time that the mail daemon fails.