Emails from customer support

Soriana

@ZOS_GinaBruno
Received a message that my c/card was out of date, tried logging in to update, received "You are logging in from a new device or browser message. Please input code sent to your registered email" message. Wonderfully easy except the email isn't being sent. I am trying to update so I can download Orsinium tomorrow. ???? Anyone have this issue?

SirAndy

Check your spam folder ...

Elsonso

Reset your cable modem/DSL.

(just kidding)

Alucardo

Nah never have those problems. I update my cards a couple of weeks before they expire so I've got ample time to sort it out. I must be like a grownup or something

Soriana

Alucardo wrote: »

Nah never have those problems. I update my cards a couple of weeks before they expire so I've got ample time to sort it out. I must be like a grownup or something

Some of us grown ups actually do grown up stuff like forget, lose track of, or let life get in the way of life. Thanks for the helpful tip though...I'll make sure to remember that the next time I'm feeling not so grown up.

Soriana

SirAndy wrote: »

Check you spam folder ...

Nothing there unfortunately. Thanks for the reminder though!

Alucardo

Soriana wrote: »

Some of us grown ups actually do grown up stuff like forget, lose track of, or let life get in the way of life. Thanks for the helpful tip though...I'll make sure to remember that the next time I'm feeling not so grown up.

No worries. Here to help!

Elsonso

So, in summary...

1) Need to update CC information.
2) Cannot access account due to "new device", please enter code from email
3) Email has (still) not arrived, is not in spam folder

Before suggesting contacting support, which I actually assume has already been done, I do want to ask if you are sure you are checking the right email account. If so, assistance from Support is required. Email can be blocked in transit by other spam filters and you would never know it.

Soriana

Yeah, checked the right email account. For some reason there was an over three hour delay in the email coming through. Got everything situated now though. Thanks all.