DLC

biljnacanin

Im usualy not someone who is complaining about the dves and the game, but i want to know something. How mch i have understood, the DLC comes with an active ESO Plus membeship, or for 2500 CROWNs. Well i have and active ESO Plus accaount and i still did payed with CROWNs for it. and because i play on both servers i did payed 5000 CROWNs. My cuestion is... Did i needed to pay with CROWNs or not, because if i do have to spend them on this, i do not see my self continuing with the Plus membership. 10% more XP then a non Plus member is just not enough for me to subscribe anymore. Orsinium is comming out, with an active ESO Plus membership or for 2500 CROWNs. If its free for plus members, i want my 5000 CROWNs back, if i still have to pay for it, even if im subscribef, ill quit the subscribtion... This is my only complain/question so far. I hope for a fast respond on this... PNS: biljancanin

Levo18

With an active eso+ membership you dont have to buy any DLC with crowns as long as you dont cancel your sub. You didnt had to buy IC with crowns im sorry

biljnacanin

Yeah i see, but it seams that ZOS does not. i will wait for Orsinium. If i dodt get it for free, and my 5K Crowns back, i will cancle the subscribtion. Im still waiting for them to reply on this post. Seems they are to busy nerfing our characters even more so that it will be a highlight if you kill even one player. Im not happy with the patch either, but i can close both eyes on that of course if i get my crowns back. Just imagine how much that cost in real money, so think about how much they did not gave me back so far... Hope they see this...

biljnacanin

I did wait until 29.09. to get it. That means i have waited for half a month, so i payed with Crowns... Any explanation from ZOS why i didnt got it in time?????

Enodoc

I don't quite understand what the issue is; is your ESO Plus membership not working properly? If you have an active ESO Plus membership, the Crown Store should give you a warning when you try to buy DLC that says you do not need to purchase it because you already have access.

biljnacanin

Dude, it did not tell me ***. Just tooked my crowns, The worst thing is that ZOS does not give a damn thing about it, otherwise they would say at least something about it...

IOUAT

Time for legal action then if they wont give u your money back

Enodoc

For reference, this is the message you should see:

Mugetsu wrote: »

Time for legal action then if they wont give u your money back

Legal action would not withstand, as OP has received all goods and services that were paid for.

LaughingJack

@Enodoc: thanks for posting that, mate. i have been trying to get that info confirmed by ZoS for the last 2 weeks, with no replies.

so the deal is: (?confirm?)
1/ if you drop subscription you loose access to any DLC so far released (subs do not "buy" DLC).
2/ the only way to retain access to DLC after un-subbing is to buy DLC(s) via the Crown Store.

so the impression that many people may have that they continue to keep access to DLC "that was released while they were subbing", after they un-sub. - this statement is not true?

am i right? or am i barking up the wrong tree?

.LJ

Jumper45

ZOS will give you 1500 crowns per month with membership. ( youre getting your 15$ back) use said crowns to buy DLC. Stop Membership once you buy DLC. Repeat as DLC comes out. Simple. Think of it as a loan. You can play the DLC now ( as to not limit player amounts in DLC areas) but you can still buy it later so you no longer need to pay 15$ a month. Pay sub for 2 months and buy the dlc and be done with it. In essence. you SHOULD be buying the DLC from the crown store. Otherwise you are wasting money unless you just really want that 10% xp bonus.

Its a smart idea.
1: Their DLC still gets bought
2: There isnt much of an issue with players not being able to play with others who do have it.
3: In essence you are renting the DLC with no interest till you can pay off the DLC.
4: This helps them and you at the same time.

Enodoc

@LaughingJack That is correct. ESO Plus members only have access to DLC while their sub is active. If the sub ends, the DLC access is lost unless they resub or buy the DLC in the Crown Store.

biljnacanin

Let me tell you one thing. Like i said. I am subscribed to ESO plus since the console relase. I set it as an auto sub so that i dont need to do it all the time. But like i said before, i was waiting for 2 weeks after the DLC launch. I was tyerd of waiting and i paid. Well this was my fault not contacting ZOS earlyer, but how ever ther dont respond to allmost nobody. I do get my 1000 crowns each month, thats fine, means ESO plus in active, but still needed to pay for the DLC. So what do u think is wrong...

biljnacanin

1500, not 1000 crowns per month. Sory my fault...

Enodoc

biljnacanin wrote: »

Let me tell you one thing. Like i said. I am subscribed to ESO plus since the console relase. I set it as an auto sub so that i dont need to do it all the time. But like i said before, i was waiting for 2 weeks after the DLC launch. I was tyerd of waiting and i paid. Well this was my fault not contacting ZOS earlyer, but how ever ther dont respond to allmost nobody. I do get my 1000 crowns each month, thats fine, means ESO plus in active, but still needed to pay for the DLC. So what do u think is wrong...

Is your ESO Plus showing as active in-game? There should be an active effect in the Character Screen called "ESO Plus Member". You say you waited two weeks after the DLC launch; what were you waiting for? What happened when you tried to go into the Imperial City?

pronkg

What were you waiting for, ive read everything you've said twice and I still don't understand what you are trying to say.


Active subscribers have acces to all DLC, but don't own them

Non active subscribers will have to buy them for crowns, but do own them

LaughingJack

@ Enodoc: thanks mate. much appreciated. just a shame Zos could not be bothered answering this for me. now i know i will be pruchasing it in crowns and then un-subbing asap.

cheers,

.LJ

biljnacanin

Eso plus every single time i enter my character. I have answeared this many times. And no, i did not had the accsess ino the city before i bought the dlc. How ever i will contact zos over e-mail in hope to get some answears, because here its impossible... And yeah i waited two weaks to get into the city with no efect. Bought it and entered it...

OmniDevil

biljnacanin wrote: »

Eso plus every single time i enter my character. I have answeared this many times. And no, i did not had the accsess ino the city before i bought the dlc. How ever i will contact zos over e-mail in hope to get some answears, because here its impossible... And yeah i waited two weaks to get into the city with no efect. Bought it and entered it...

I wouldn't say "impossible", just not highly likely.

Any technical, billing or support related issues should always be submitted to ZOS via a ticket. The forums are not the appropriate place reach out to them for such issues, unless you're asking the community for advice/help. Good luck!

Enodoc

biljnacanin wrote: »

Eso plus every single time i enter my character. I have answeared this many times. And no, i did not had the accsess ino the city before i bought the dlc. How ever i will contact zos over e-mail in hope to get some answears, because here its impossible... And yeah i waited two weaks to get into the city with no efect. Bought it and entered it...

So what happened when you tried within those two weeks? Did you get the popup notice saying Locked Content?

IOUAT

Time for legal action then if

Enodoc wrote: »

For reference, this is the message you should see:

Mugetsu wrote: »

Time for legal action then if they wont give u your money back

Legal action would not withstand, as OP has received all goods and services that were paid for.

With no warning messge. Seems fishy to me.

Enodoc

Mugetsu wrote: »

Enodoc wrote: »

For reference, this is the message you should see:

Mugetsu wrote: »

Time for legal action then if they wont give u your money back

Legal action would not withstand, as OP has received all goods and services that were paid for.

With no warning messge. Seems fishy to me.

The warning message is a courtesy. They have no requirement to provide one.

biljnacanin

First 3 days i had no notification at all being able to enter the city or not. After the 3 days i just got the no accsess message. So i was pissed of a bit. So i went to the store, no warning message what so ever, i saw the price of 2500 Crowns. I re entered the store about 10 times with allways the same result. I got scruwed. But not just onthe EU server witxh is the main i play on, also on the NA server it happend the same thing. No accsess at first, afet paing 2500 Crowns i was welcome. Got scruwed two times. Im not asking the crowns back because the content in the IC is low, im doing it because of being an ESP plus member and not having accsess to it and not getting any warning message after entering the strore about 10 times. They literally just wanted me to pay for content i allready should have accsess to it... And im tyred answearing allways the same questions. I answeared all you wanted to know kore than once. Still waiting for the e-mail respond from ZOS...

LaughingJack

the really dodgy bit is that if you look into your character sheet, cant remember which bit, it states quite clearly that i have "Purchased the DLC through the crown store", which is patently incorrect as i have yet to Purchase it in the crown store, and it is in direct conflict with the screenshot in this thread (above - form Enodoc) of the IC purchase warning dialogue.

Enodoc

LaughingJack wrote: »

the really dodgy bit is that if you look into your character sheet, cant remember which bit, it states quite clearly that i have "Purchased the DLC through the crown store", which is patently incorrect as i have yet to Purchase it in the crown store, and it is in direct conflict with the screenshot in this thread (above - form Enodoc) of the IC purchase warning dialogue.

That's odd.... if you haven't yet purchased it in the Crown Store, but have it available through ESO Plus, it should say something like "ESO Plus Unlocked", not "Purchased in Crown Store".

OmniDevil

Enodoc wrote: »

That's odd.... if you haven't yet purchased it in the Crown Store, but have it available through ESO Plus, it should say something like "ESO Plus Unlocked", not "Purchased in Crown Store".

On console, assuming you have purchased ESO+, it will say, "Purchased in Crown Store". Same with the Imperial Edition items, even for those that purchased it through the Xbox Store.

In either case, I have heard of notifications not working correctly or character sheet buffs not listing the ESO+ buff, however. I'm really confused here. Why is it ZOS' fault that the OP didn't know how ESO+ worked with DLCs? He didn't put in the 2 minutes it takes to search on the interwebz, find the correct info and know that ESO+ subs get DLC free? Is that the issue here? That he wasn't "aware" of this, so therefore ZOS needs to refund him the crowns he spent?

Jayne_Doe

There was an issue on XB around the launch of IC. MS' system had a hiccup or something and everyone lost their ESO+ bonuses/access to DLC for a couple of days. Perhaps it was during this time that the OP tried to access IC.

However, the OP should have contacted ZOS to investigate the error rather than just purchasing the DLC. Whenever you have an issue with your account - email or call CS, don't just wait around or post on the forums. I've had issues with not receiving my ESO+ crowns since August, and have had to put in a ticket each time. First time, it took one week to get my crowns; second time, a couple of days; third time, within a day. They do respond; you just need to put in a ticket and give them as much information as possible up front.

On console, DLC is shown in the Collections tab as "unlocked" (I think it then says "with ESO+ membership," but it might say "with purchase from Crown Store.") If I go to the Crown Store, I can still purchase it, and I assume the warning message would pop up if I tried to purchase it. You're still allowed the option to purchase it because some people, even with an active membership, might want to actually own a particular DLC.