... if your ingame support did their job.
I sent a request via /bug (-> asking for help) 2 weeks ago because one of my characters has problems with his name. He cant be wispered nor invited to a group because he has an Ö in the name and I didnt play him since you changed the coding for the names. I had the same issue with my main back then but there I had a namechange the day after now I just got an automatic generated answer after half a week and never heard of your support again.
Der-über-Zwerge-springt (Argonian, Magplar), Surtur Velothi (Dunmer, Magdk), Jaqene H'ghar (Imperial, Stamblade), Puppyslayer (Orc, Stamdk), Dagoth Era (Dunmer, Magblade), Æthmon Trevas (Altmer, Magsorc), Der-Zuletzt-Lacht (Argonian, Magden), Sir-Lanzeflott (Redguard, Stamplar)