Access code emails not arriving? Here's how I resolved this.
werecougar
✭✭
I see lots of complaints about emails with access codes not arriving. Figured I'd let you all know what I did to get this fixed.
TLDR: If you're having problems getting access code emails, switch your account to use Gmail.
Long version:
Wiped my machine and reinstalled everything. Started up ESO, but was presented with the "this is not a recognized computer, an access code has been emailed to you" thing.
No email. Not even after a couple of hours.
Opened a support ticket with ZOS, they responded with the boilerplate "check your spam folder" message I see on so many knowledgebase articles. Turned off all my spam filtering, and did all they recommended...nothing worked. Two or three access code requests later and I gave up on that route.
The CS person handling my ticket then mentioned my email account specifically. I use my own .com domain. She mentioned that could be the issue and recommended I switch to Gmail (or similar) service.
Asked to have my email changed to my Gmail account, they did so, and logged in to ESO again. Access code email arrived in about a minute.
I suspect Daedric influence at one or more mail servers along the chain. Perhaps ZOS has a whitelist of "known good" email domains, perhaps my mail host has aggressive blacklisting, who knows.
Failing that, emailing "molag.bal@coldharbour.evil" will resolve the problem. It will cost you a soul; any soul will do.
TLDR: If you're having problems getting access code emails, switch your account to use Gmail.
Long version:
Wiped my machine and reinstalled everything. Started up ESO, but was presented with the "this is not a recognized computer, an access code has been emailed to you" thing.
No email. Not even after a couple of hours.
Opened a support ticket with ZOS, they responded with the boilerplate "check your spam folder" message I see on so many knowledgebase articles. Turned off all my spam filtering, and did all they recommended...nothing worked. Two or three access code requests later and I gave up on that route.
The CS person handling my ticket then mentioned my email account specifically. I use my own .com domain. She mentioned that could be the issue and recommended I switch to Gmail (or similar) service.
Asked to have my email changed to my Gmail account, they did so, and logged in to ESO again. Access code email arrived in about a minute.
I suspect Daedric influence at one or more mail servers along the chain. Perhaps ZOS has a whitelist of "known good" email domains, perhaps my mail host has aggressive blacklisting, who knows.
Failing that, emailing "molag.bal@coldharbour.evil" will resolve the problem. It will cost you a soul; any soul will do.
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