Maintenance for the week of June 17:
• PC/Mac: NA and EU megaservers for patch maintenance – June 17, 4:00AM EDT (8:00 UTC) – 8:00AM EDT (12:00 UTC)
• ESO Store and Account System for maintenance – June 17, 10:00AM EDT (14:00 UTC) – 12:00PM EDT (16:00 UTC)
• Xbox One: NA and EU megaservers for patch maintenance – June 19, 6:00AM EDT (10:00 UTC) – 10:00AM EDT (14:00 UTC)
• PlayStation®4: NA and EU megaservers for patch maintenance – June 19, 6:00AM EDT (10:00 UTC) – 12:00PM EDT (16:00 UTC)

Major issues

Soleya
Soleya
✭✭✭✭✭
Are you aware that users are getting constant disconnects, launcher failing to work properly, etc?

This is both on PTS and NA PC Megaservers.
  • Soleya
    Soleya
    ✭✭✭✭✭
    Getting Error 200 and 201 when trying to log in.

    Patch Manifest Error 210 on the launcher. Play button missing, etc.
  • ZOS_MollyH
    Hi @Slayer9292_ESO !

    There are a few issues reported here, and we will need some more information before doing targeted troubleshooting.

    The Patch manifest errors are common at and shortly after launch. The best resolution for many after trying the troubleshooting available here is to simply let the game patch, and once patched go ahead and launch eso from the .exe file directly.

    In regards to disconnects, we can provide some basic connectivity troubleshooting but you may need to have a ticket submitted to support for more one-on-one troubleshooting regarding your connection in particular.
    Below is a list of steps that may help with basic connection issues:

    Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online: Tamriel Unlimited folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.

    Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.

    To do this, players will need to access a setup utility for their router. Try opening a web browser and typing "192.168.1.1" into the address bar. If that does not work, players will need to find out what their router's IP address is. To do this, follow the directions below:

    For a PC:

    Press Windows key + R.
    Type cmd as a command, and press OK or Enter to access the command line.
    Type ipconfig to get the information.
    For a Mac:

    Click on System Preferences from the dock (the Gear icon).
    Select Network.
    Select the active connection (Green Dot).
    Check the Router section.
    Please note that the computer's IP address is IPv4 and the router IP is under the Default Gateway.

    There should be a prompt for a username and password to enter the router's setup utility. The following are four commonly used default combinations that players can try. Players who have previously entered the gateway may have setup another combination that they should enter here instead:

    Username / Password

    admin / password
    admin / [blank]
    admin / 1234
    [blank] / admin
    Once players are on the router gateway, they should navigate to the "Security" or "Firewall" section and set any options to Low. These firewalls are additional security to any firewalls installed on a player's computer.

    While players are in their router, they should also forward ports that the game uses. On the "Port Forwarding" screen, there should be a button called Add Port Forwarding or Add Service. Press it and enter the port details. Below are the three sets players will want to create:

    Set One

    Name: ESO Game
    Start Port: 24100
    End Port: 24131
    Protocol: TCP/UDP or "Both"
    Server IP: (enter the computer's IP address)
    Enable Port Forwarding
    Set Two

    Name: ESO Lobby
    Start Port: 24500
    End Port: 24507
    Protocol: TCP/UDP or "Both"
    Server IP: (enter the computer's IP address)
    Enable Port Forwarding
    Set Three

    Name: ESO Lobby2
    Start Port: 24300
    End Port: 24331
    Protocol: TCP/UDP or "Both"
    Server IP: (enter the computer's IP address)
    Enable Port Forwarding
    Once the port forwarding is complete, players will want to flush their DNS:

    Windows 8:

    Press Win+X to open the menu.
    Right-click on Command Prompt and select Run as Administrator.
    Type ipconfig /flushdns and hit Enter.
    If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
    Power cycle the router to clear the cache so that it doesn't store the bad route.
    Windows 7:

    Click on the Start button.
    Type cmd in the Start Menu.
    Right-click on Command Prompt and select Run as Administrator.
    Type "ipconfig /flushdns" and hit Enter.
    If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
    Power cycle the router to clear the cache so that it doesn't store the bad route.
    Mac OS X Mountain Lion or Lion:

    Open up a Terminal application. It is located in Applications/Utilities/Terminal.
    Enter the command: sudo killall -HUP mDNSResponder
    Players will be prompted to input their administrator password.
    Finally, to powercycle a home network, please follow these steps:

    Turn off the router by unplugging it. Players who have a modem and router in one device should turn it off and then proceed to step 3.
    Turn off the DSL or cable modem for three minutes.
    Note: If the modem has one, please remove the backup battery to completely turn off the modem.
    Turn off all computers attached to the network.
    Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. Players who have a modem and router in one device should proceed to step 6 after it connects to their ISP.
    Once the modem completes the connection to the ISP, plug in the router. Let it complete its power on Test before proceeding to the next step.
    Restart the computers.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
  • Soleya
    Soleya
    ✭✭✭✭✭
    ZOS_MollyH wrote: »
    Hi @Slayer9292_ESO !

    There are a few issues reported here, and we will need some more information before doing targeted troubleshooting.

    The Patch manifest errors are common at and shortly after launch. The best resolution for many after trying the troubleshooting available here is to simply let the game patch, and once patched go ahead and launch eso from the .exe file directly.

    In regards to disconnects, we can provide some basic connectivity troubleshooting but you may need to have a ticket submitted to support for more one-on-one troubleshooting regarding your connection in particular.
    Below is a list of steps that may help with basic connection issues:

    Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online: Tamriel Unlimited folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.

    Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.

    To do this, players will need to access a setup utility for their router. Try opening a web browser and typing "192.168.1.1" into the address bar. If that does not work, players will need to find out what their router's IP address is. To do this, follow the directions below:

    For a PC:

    Press Windows key + R.
    Type cmd as a command, and press OK or Enter to access the command line.
    Type ipconfig to get the information.
    For a Mac:

    Click on System Preferences from the dock (the Gear icon).
    Select Network.
    Select the active connection (Green Dot).
    Check the Router section.
    Please note that the computer's IP address is IPv4 and the router IP is under the Default Gateway.

    There should be a prompt for a username and password to enter the router's setup utility. The following are four commonly used default combinations that players can try. Players who have previously entered the gateway may have setup another combination that they should enter here instead:

    Username / Password

    admin / password
    admin / [blank]
    admin / 1234
    [blank] / admin
    Once players are on the router gateway, they should navigate to the "Security" or "Firewall" section and set any options to Low. These firewalls are additional security to any firewalls installed on a player's computer.

    While players are in their router, they should also forward ports that the game uses. On the "Port Forwarding" screen, there should be a button called Add Port Forwarding or Add Service. Press it and enter the port details. Below are the three sets players will want to create:

    Set One

    Name: ESO Game
    Start Port: 24100
    End Port: 24131
    Protocol: TCP/UDP or "Both"
    Server IP: (enter the computer's IP address)
    Enable Port Forwarding
    Set Two

    Name: ESO Lobby
    Start Port: 24500
    End Port: 24507
    Protocol: TCP/UDP or "Both"
    Server IP: (enter the computer's IP address)
    Enable Port Forwarding
    Set Three

    Name: ESO Lobby2
    Start Port: 24300
    End Port: 24331
    Protocol: TCP/UDP or "Both"
    Server IP: (enter the computer's IP address)
    Enable Port Forwarding
    Once the port forwarding is complete, players will want to flush their DNS:

    Windows 8:

    Press Win+X to open the menu.
    Right-click on Command Prompt and select Run as Administrator.
    Type ipconfig /flushdns and hit Enter.
    If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
    Power cycle the router to clear the cache so that it doesn't store the bad route.
    Windows 7:

    Click on the Start button.
    Type cmd in the Start Menu.
    Right-click on Command Prompt and select Run as Administrator.
    Type "ipconfig /flushdns" and hit Enter.
    If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
    Power cycle the router to clear the cache so that it doesn't store the bad route.
    Mac OS X Mountain Lion or Lion:

    Open up a Terminal application. It is located in Applications/Utilities/Terminal.
    Enter the command: sudo killall -HUP mDNSResponder
    Players will be prompted to input their administrator password.
    Finally, to powercycle a home network, please follow these steps:

    Turn off the router by unplugging it. Players who have a modem and router in one device should turn it off and then proceed to step 3.
    Turn off the DSL or cable modem for three minutes.
    Note: If the modem has one, please remove the backup battery to completely turn off the modem.
    Turn off all computers attached to the network.
    Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. Players who have a modem and router in one device should proceed to step 6 after it connects to their ISP.
    Once the modem completes the connection to the ISP, plug in the router. Let it complete its power on Test before proceeding to the next step.
    Restart the computers.

    Thanks, I'll try the above suggestions. I've done everything listed there except the port forwarding before with no change to the lag spikes.

    However, to make things clear, the lag spikes started after the last patch/maintenance (last monday). I've submitted a ticket, but got an auto response due to high volumes suggesting I ask on the forums.

    I'm not the only one seeing these spikes. For example, last night when we had some spikes and disconnects (about 5 disconnects in a row), just about everyone in our guild was reporting the same issues.

    This leads me to believe it's not my settings, but something with the servers.

    Also, last night www.elderscrollsonline.com was down for awhile during those massive lag spikes.

    Thanks for your reply.
  • Soleya
    Soleya
    ✭✭✭✭✭
    Tried all the suggestions, still getting lag spikes in the 5000+ms range.
  • fullmetall743b14_ESO
    fullmetall743b14_ESO
    Soul Shriven
    I also have the same issue: random lag spikes followed by a disconnect. Some hours of the day it's possible to stay on for a couple hours or longer, but then it goes downhill later on.
  • Soleya
    Soleya
    ✭✭✭✭✭
    I also have the same issue: random lag spikes followed by a disconnect. Some hours of the day it's possible to stay on for a couple hours or longer, but then it goes downhill later on.

    Yes.

    Appears to get really bad between 7pm and 10pm PST.
  • Soleya
    Soleya
    ✭✭✭✭✭
    After this Monday's patch the lag spikes seem to have been drastically reduced.
  • LaughingJack
    LaughingJack
    ✭✭
    Tried all the suggestions, still getting lag spikes in the 5000+ms range.

    just curious, how did you come up with this number? considering the game only reports up to 999 (1000ms/1sec) . . .

    Seeker of Shiny Objects
    Vapour Vehiculo De Dolor
    I7-920(2.6GHz), Win7-64, 8GB, HD4870-512, 40-90fps.
  • Soleya
    Soleya
    ✭✭✭✭✭
    Tried all the suggestions, still getting lag spikes in the 5000+ms range.

    just curious, how did you come up with this number? considering the game only reports up to 999 (1000ms/1sec) . . .

    Wykkds Toolbar.

    Also just had huge lag spikes tonight then got disconnected while fighting Sinmur
  • LaughingJack
    LaughingJack
    ✭✭

    Wykkds Toolbar. ...

    ahh, ok :)
    Seeker of Shiny Objects
    Vapour Vehiculo De Dolor
    I7-920(2.6GHz), Win7-64, 8GB, HD4870-512, 40-90fps.
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