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https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
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Banned for nothing and no reason.
Yesterday I got muted from chat without reason or anything. I have not done anything wrong. After complaining to the support I got following response:
Greetings,
And now my account is banned and I can't log in? WTF, I did not use anything like a 3rd party application, I haven't used any macros or anything except UI AddOns. What's wrong with this game? Why should I get chat mute for a day and after complaining to support I get a full ban? And no I did not insult anyone and I did not insult the support in any way. My brother who played from the same connection got a chat mute too, but his got lifted after appealing to the support. And no he did not do anything wrong either.
Your automatic detection systems seem to not work well. I definitely did not bot. I just played gold key, PvP and went on a raid, how should I event bot there, wtf? This makes no sense.
And please don't come up with a generic answer our systems detected this, obviously the detection is not working properly. Review this again, because I did not bot in anyway or did anything wrong. Your detection does not work because you ban innocent players.
Ps: If you post a generic answer and close this thread afterwards you admit that you are controlled by automatic systems that do not work properly.
Greetings,
It has come to our attention that this account violated our Terms of Service involving the use of third-party programs, or ‘bots’ to control game characters as detected by our systems. Your Account has been suspended for 72 hours.
Using scripts or bots to control game characters is a violation of our Terms of Service. Having investigated this incident, we have decided to give an official warning and this has been recorded on your account. If this account is involved in any further incidents involving Terms of Service violations, it is very likely that we will take stronger disciplinary action against it.
We aim to provide a fair and safe playing environment for all of our community here at Elder Scrolls Online: Tamriel Unlimited.
With this in mind, please take a few moments to review the Terms of Service and Code of Conduct which you agreed to when you signed up to play The Elder Scrolls Online: Tamriel Unlimited.
Terms of Service - https://account.elderscrollsonline.com/terms-of-service
Code of Conduct - https://account.elderscrollsonline.com/code-of-conduct
Regards,
The Elder Scrolls Online: Tamriel Unlimited Team
And now my account is banned and I can't log in? WTF, I did not use anything like a 3rd party application, I haven't used any macros or anything except UI AddOns. What's wrong with this game? Why should I get chat mute for a day and after complaining to support I get a full ban? And no I did not insult anyone and I did not insult the support in any way. My brother who played from the same connection got a chat mute too, but his got lifted after appealing to the support. And no he did not do anything wrong either.
Your automatic detection systems seem to not work well. I definitely did not bot. I just played gold key, PvP and went on a raid, how should I event bot there, wtf? This makes no sense.
And please don't come up with a generic answer our systems detected this, obviously the detection is not working properly. Review this again, because I did not bot in anyway or did anything wrong. Your detection does not work because you ban innocent players.
Ps: If you post a generic answer and close this thread afterwards you admit that you are controlled by automatic systems that do not work properly.
1
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KerinKor✭✭✭✭✭
✭Posting on here won't achieve anything other than a thread lock or delete, you'll have to raise an appeal in the usual way, here:
https://help.elderscrollsonline.com/app/ask/1 -
Syntse✭✭✭✭✭All I can say your name is definitely not helping you with the plea of innocence.Syntse Dominion Khajiit Dragonknight Stamina Tank [50]
Ra'Syntse Dominion Khajiit Nightblade Magica DPS [50]
Syntselle Dominion Dark Elf Dragonknight Magica DPS [50]
Syntseus Dominion Imperial Templar Healer [50]
Syntsetar Dominion High Elf Sorcerer Magica DPS [50]
Friar Tuktuk Daggerfall Brenton Templar Healer [50]
Syntseyn Ebonheart Brenton Nightblade Magica DPS [50]2 -
Turelus✭✭✭✭✭
✭✭✭✭✭Saying your brother played from the same connection. Did he break the EULA/ToS and maybe ZOS believe that these are accounts owned by the same person due to the connection.
As said above, follow through with it via contact with ZoS in private emails and give what evidence you can. Hopefully if you're innocent it gets sorted.@Turelus - EU PC Megaserver
"Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."1 -
I contacted support already, but their responses are slow. I'm just really pissed. And no my brother is clean and got already unmuted from chat as he contacted support too. But I got a 3day ban for 'botting'. But I didn't bot. First I get chat muted so I assume some automatism has identified my as Spam bot? Writing 'LF1M X Gold key V14' every minute seems to identify you as spambot or what, lol? Because thats pretty much the only thing I have written to zone chat the last days. And then I appealed against my chat mute and I get as response: 3day ban for botting + official warning. But I didn't bot, I never have in any game.Edited by pWn3d_1337 on July 23, 2015 11:43AM1
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Dagoth_Rac✭✭✭✭✭
✭✭✭✭✭I'd recommend using the phrase, "Vet Pledge", instead of, "Gold Key". If you spam the word Gold in chat constantly, you are gonna run into trouble with the filters. Just save yourself the hassle and use a different phrase. While you will likely win any appeals, you will be appealing constantly if Gold is in your chat text all the time. And ZOS making an exception for Gold Key will just lead to scammers creatively throwing "key" into gold selling spam to avoid detection.0 -
ZOS_TristanK✭✭✭✭✭
✭Hello, @pWn3d_1337. Please reach out to our Support Team to discuss this matter, as the official ESOTU forums are not the correct location to appeal account actions. As stated in our Code of Conduct, we do not allow the discussion of disciplinary actions here and so we're going to close this thread.1
This discussion has been closed.