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Account issue (can't buy crowns)
Hello everybody,
So here's my problem: When I try to buy crowns on the official store I'm redirected to Steam to checkout. Problem is: I do not own the game on Steam, I only own it on the official website and Steam doesn't want to apply my CD key (which is obvious).
So I sent an email to the customer service asking for help.
Here's a little summary of the 4 days chat:
- I send the original email.
- My product key appears to be a Steam key bought with a stolen credit card so I should expect a ban soon and should ask the retailer for help.
- I contact the retailer who says they are sorry and they understand my issue, and will give me a full refund or a new key as soon as my account has been banned. (Which is nice, thanks Kinguin for that)
- I ask ZoS customer service to know when my account will be banned and what to do next.
- After a big chat with the support that didn't read the original message, they inform me that there is nothing to do and that I will never be able to buy crowns and there is not delay about my account. (Basically I can just die in a pithole)
So my question is: What should I do now?
I can't buy crowns, my retailer will give me the key as soon as I'm banned, but I'm not and there is no possible way to know when I'll be or if I will even be banned. (Since support said I should "expect" a ban and never confirmed it) I mean, all I want is to give ZoS my money for virtual goodies and they won't let me, did I go through some wormhole without knowing it?
Did anyone had a similar issue and could tell me what to do? I'm completly discouraged...
Thanks.
So here's my problem: When I try to buy crowns on the official store I'm redirected to Steam to checkout. Problem is: I do not own the game on Steam, I only own it on the official website and Steam doesn't want to apply my CD key (which is obvious).
So I sent an email to the customer service asking for help.
Here's a little summary of the 4 days chat:
- I send the original email.
- My product key appears to be a Steam key bought with a stolen credit card so I should expect a ban soon and should ask the retailer for help.
- I contact the retailer who says they are sorry and they understand my issue, and will give me a full refund or a new key as soon as my account has been banned. (Which is nice, thanks Kinguin for that)
- I ask ZoS customer service to know when my account will be banned and what to do next.
- After a big chat with the support that didn't read the original message, they inform me that there is nothing to do and that I will never be able to buy crowns and there is not delay about my account. (Basically I can just die in a pithole)
So my question is: What should I do now?
I can't buy crowns, my retailer will give me the key as soon as I'm banned, but I'm not and there is no possible way to know when I'll be or if I will even be banned. (Since support said I should "expect" a ban and never confirmed it) I mean, all I want is to give ZoS my money for virtual goodies and they won't let me, did I go through some wormhole without knowing it?
Did anyone had a similar issue and could tell me what to do? I'm completly discouraged...
Thanks.
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