i get error that says "unable to determine current version of the game"
here is what i did:
deleted depot version
deleted video_eu folder
and repaired the game but after that i still receive that error please help.
Some other troubleshooting steps to try are as follows:
Remove the ProgramData folder
Navigate to the Patcher's install folder (by default located at C:\Program Files (x86)\Zenimax Online \Launcher)
Locate and delete the ProgramData folder
Restart the launcher
The launcher should now display "Creating Download." This is normal as the launcher begins the regeneration process. It can take anywhere between 21-30% before the launcher switches to "Downloading game files"
Please be aware that this will end up downloading a lot of data, so it may take some time if you have a slow connection to our servers.
Repair the launcher as administrator and refresh your host developer files
Open the launcher as an administrator by right clicking on the launcher and selecting "Run As Administrator":
Run a repair on your launcher and afterwards, close the launcher.
Once that is completed, proceed with the following:
Locate the launcher folder. The default location is C:\ProgramFiles (x86)\Zenimax Online\Launcher.
Make a copy of the launcher folder and rename that copy "Launcher back up"
Open the initial/non-copied Launcher folder and delete all "host developers files"that are marked with a number.For Example: host developer1, hostdeveloper2, etc.
The only file that should remain in that folder is the host developer file that is not marked with a number and is created the day of the re-install.
Close Everything and then Reopen the Launcher.
If these steps don't help, please be sure to contact our Customer Support team for more direct one-on-one assistance!