Maintenance for the week of June 24:
• PC/Mac: No maintenance – June 24
• ESO Store and Account System for maintenance – June 26, 4:00AM EDT (08:00 UTC) – 12:00PM EDT (16:00 UTC)

error 209

parpin
parpin
✭✭✭
i get error that says "unable to determine current version of the game"
here is what i did:
deleted depot version
deleted video_eu folder
and repaired the game but after that i still receive that error please help.
  • ZOS_MollyH
    Hi @parpin !

    Some other troubleshooting steps to try are as follows:

    Remove the ProgramData folder
    • Navigate to the Patcher's install folder (by default located at C:\Program Files (x86)\Zenimax Online \Launcher)
    • Locate and delete the ProgramData folder
    • Restart the launcher
    • The launcher should now display "Creating Download." This is normal as the launcher begins the regeneration process. It can take anywhere between 21-30% before the launcher switches to "Downloading game files"
    • Please be aware that this will end up downloading a lot of data, so it may take some time if you have a slow connection to our servers.

    Repair the launcher as administrator and refresh your host developer files
    • Open the launcher as an administrator by right clicking on the launcher and selecting "Run As Administrator":
    • Run a repair on your launcher and afterwards, close the launcher.
    • Once that is completed, proceed with the following:
    • Locate the launcher folder. The default location is C:\ProgramFiles (x86)\Zenimax Online\Launcher.
    • Make a copy of the launcher folder and rename that copy "Launcher back up"
    • Open the initial/non-copied Launcher folder and delete all "host developers files"that are marked with a number.For Example: host developer1, hostdeveloper2, etc.
    • The only file that should remain in that folder is the host developer file that is not marked with a number and is created the day of the re-install.
    • Close Everything and then Reopen the Launcher.

    If these steps don't help, please be sure to contact our Customer Support team for more direct one-on-one assistance!
    Edited by ZOS_MollyH on May 27, 2015 3:39PM
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site
    Staff Post
Sign In or Register to comment.