Didn't get sanche mount - was I overlooked?

Orihara_Izaya

Same had to send in multiple tickets for the mask, looks like i'll have to do the same for the senche mount.... God I had having to deal with customer service. Oh well here we go again.

deathmasterl_ESO

This is going to be exactly like the Crowns, might take awhile for all of them to get sent out to everyone.

Xendyn

I checked my account after a relog didn't get it to show up and saw it was on there.
Closed the game out and restarted and there he was

Now I have to decide who's gonna ride what lol

Haqikah

I received mine in pristine condition although at times it looks quite hungry at me..

LawfulEvil

Just sent a ticket in also. Had to do the same for mask when it went out last time

ihartsnape

I haven't received the mask, the dwarven sphere, or the senche mount, and I've got 330 days paid. I submitted a ticket. Hopefully they will fix me up.

KhajiitiLizard

I have 330 days and it has not shown up yet. The mask did though.

Endy

I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!

RensDG

I got it. A friend of mine does not. Im not sure, but im affraid she has 270 days. if she would pay for tamriel unlimited wil she still get it some day or wil she mis out completely?

ofcours the same goes for new players who may choose to go for Tamriel unlimited the next 10 months and any one inbetween now and then.

Troneon

13000 crowns....over 330 days paid on account...

I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....

and....nothing. No loyalty rewards, no mount....

Tried re loggin, restarting client, logging into all characters....and nothing.



I can't even log into game right now because it keeps crashing and getting stuck on loading screen.

Endy wrote: »

I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!

How do you request a phone call?

Iago

deathmasterl_ESO wrote: »

This is going to be exactly like the Crowns, might take awhile for all of them to get sent out to everyone.

If you should have received one you would have as Gina pointed out earlier in this thread

ZOS_GinaBruno wrote: »

Everyone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!

Kragorn

deathmasterl_ESO wrote: »

This is going to be exactly like the Crowns, might take awhile for all of them to get sent out to everyone.

No, Gina's post is perfectly clear, ZOS believe the process is complete.

Xabien

Live chat support with ZOS would be fantastic for EU players.

Psychotius

Troneon wrote: »

13000 crowns....over 330 days paid on account...

I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....

and....nothing. No loyalty rewards, no mount....

Tried re loggin, restarting client, logging into all characters....and nothing.



I can't even log into game right now because it keeps crashing and getting stuck on loading screen.

Endy wrote: »

I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!

How do you request a phone call?

Go to support, on the right it says Ask for Help and select the phone option instead of email.

Troneon

Psychotius wrote: »

Troneon wrote: »

13000 crowns....over 330 days paid on account...

I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....

and....nothing. No loyalty rewards, no mount....

Tried re loggin, restarting client, logging into all characters....and nothing.



I can't even log into game right now because it keeps crashing and getting stuck on loading screen.

Endy wrote: »

I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!

How do you request a phone call?

Go to support, on the right it says Ask for Help and select the phone option instead of email.

Ty done it.

Attorneyatlawl

Darklord_Tiberius wrote: »

I put a ticket in and got my mask and if I do not have my mount I will do the same with that. Put a ticket it and they will get it for you if you are eligible.

Yep, I had to ticket for my jester mask. No tiger that should have been there this time either, filed a ticket and hopefully will be riding it soon .

KhajiitiLizard

Troneon wrote: »

13000 crowns....over 330 days paid on account...

I even emailed support last week to avoid a problem in advance and they confirmed last week I was eligible for all rewards now....

and....nothing. No loyalty rewards, no mount....

Tried re loggin, restarting client, logging into all characters....and nothing.



I can't even log into game right now because it keeps crashing and getting stuck on loading screen.

Endy wrote: »

I didn't receive mine today and after relogging a few times I sent in a phone request ticket and got a call back in less than 10 minutes. They verified that my account was eligible and he applied the mount right then and it showed up instantly!

How do you request a phone call?

You file a phone ticket in support. It is much faster than email. I got my senche now so I'm happy.

Psychotius

I would so the phone ticket on mine, but I've been sick and have no voice to speak with So I wait for email...

luceri84b14_ESO

They missed me also. Phone support is probably going to be flooded with this problem this afternoon.

Troneon

I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....

First he said they are still sending them out....which is wrong...

Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....

Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....

I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....

I actually thought it was terrible service from this support guy, sorry but it was.

He said he is passing me on to Gina directly and I will get another call back....

ArconSeptim

I have the same problem like OP has, overlooked here also...think we are being tricked

Psychotius

Troneon wrote: »

I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....

First he said they are still sending them out....which is wrong...

Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....

Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....

I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....

I only thought it was terrible service from this support guy, sorry but it was.

He said he is passing me on to Gina directly and I will get another call back....

Wow, just wow. Usually the customer service reps are super helpful and not so contradictory. Hopefully Gina gets it squared away, otherwise keep sending in tickets until someone is actually helps.

Kragorn

Troneon wrote: »

I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....

First he said they are still sending them out....which is wrong...

Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....

Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....

I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....

I only thought it was terrible service from this support guy, sorry but it was.

He said he is passing me on to Gina directly and I will get another call back....

This sounds bad.

ArconSeptim

Kragorn wrote: »

Troneon wrote: »

I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....

First he said they are still sending them out....which is wrong...

Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....

Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....

I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....

I only thought it was terrible service from this support guy, sorry but it was.

He said he is passing me on to Gina directly and I will get another call back....

This sounds bad.

Woot??? This is insane....

Psychotius

Troneon wrote: »

I have just had my call back from support and he is telling me what the support page on web site says is wrong, what Gina says is wrong and what the forums are saying is wrong.....

First he said they are still sending them out....which is wrong...

Then he said even though I have 330 paid game time on my account before the cut off date I am not eligible ....

Then he said everything the mods / devs told me is wrong, the support website is wrong and I should not be getting the loyalty rewards or the senche mount....

I explained I got confirmation from support last week that I was eligible and will be getting all loyalty and mount rewards, I explained what we have been told on forums and what it says on support website, it seemed to fall completely on death ears....

I actually thought it was terrible service from this support guy, sorry but it was.

He said he is passing me on to Gina directly and I will get another call back....

Even if you shouldn't qualify, they should still honor it since they've told you that you would qualify. I seem to recall on the ESO Live episode that first talked about the Senche mount that Gina even said that it doesn't need to be elapsed time, just need to have 300 days paid for by the deadline.

CodexMMO

I do not see it in my billing history either. I will wait until I get home from work so I can log in and see if it shows up. I did get the Hrothgar Wraith in my history though.

Northern_Wolfling

ZOS_GinaBruno wrote: »

Everyone that was eligible to receive a Striped Senche-Tiger should have received it by now. If you believe you should be eligible, but haven't gotten it after a relog, please contact our Support Team. Thanks!

Sadly I was overlooked again. Same as with the mask. Only got it after a few mails. Don't know why this is. Will file a ticket now. I hope they give it to me. Have an active account and 5x60 day of paid gametime on my account (24.2.2015)....

Troneon

And as if by magic, I just got three emails saying I just redeemed all my rewards, going to see if they are on my account now.

[snip]

TY for help and info!

EDIT: YEP I GOT THEM NOW TY!!!


This post was edited based on our Community Rules on Inappropriate Content.

Natjur

If you have not subbed into the future (so no bonus crowns included in your total) and you got
3100 or 3200 crowns, then you should get the tiger
if you got 3000 or less, you do not

Knight150

Ok 330 days and haven't received mine, ticket time indeed ...