Massive, reoccurring LAG

istateres · February 2015

I've been playing ESO for almost a year. Starting yesterday (no computer changes or other issues) I have been having massive lag. I can't ride a horse because the game can't keep up. Numerious times the world around me freezes. I can still move about, but nothing is intereactable (nodes, players, NPCs, ect.). Strangly, I can still send/recieve chat messages. If I pause for 60 - 90 secs, the world will recover and I can play for a bit before it happens again. If I run around to much, the game will drop me back to the launcher (NO ERROR code). Yesterday I put in a phone help request (it said less than a minute to respond), and waited 2 hours. Nothing.

HELP!

istateres · February 2015

I should add, I have run the Launcher "file checker" and it found nothing and did not fix the problem. This problem has persisted since 10 a.m. Eastern Sunday. Still present 4 a.m. Monday (last check).

ZOS_LenaicR · February 2015

Hi there,

You first want to confirm your overall connection speed is not having any issues. You can verify your connection speed at a third party site like http://www.speedtest.net.
If your overall speed is fine, you then want to disable any firewalls or anti-virus running on the machine. Default Windows firewalls will come on automatically after others are disabled, so keep in mind that the Windows firewall may need to be disabled, too. Always remember to turn them on again after the download completes.

You will also want to make sure the following ports are open in your router:

24100 through 24131
24500 through 24507

If any of these ports are blocked, it can degrade the download speed you are getting.
Could you also run your Launcher and game as Admin?

Please let us know about these steps, we'll be glad to help you.