Mail Missing from Inbox

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Jaggannath
Jaggannath
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As the title states - two letters have gone missing from my inbox - both were less than a week old, and only contained guild communications, however I am certain they were in my mailbox last night when I logged out. The third mail which is older and was also present in my inbox (a system generated mail - Undaunted Pledge invite) is still present. I don't need them restored, I just wanted to point this out in case it might be symptomatic of something else or a bug that could effect other users!
Edited by Jaggannath on February 11, 2015 6:41PM
“and so will the world end, I think, a victim of love rather than hate. For love's ever been the more destructive weapon, sure.”
― Stephen King, The Dark Tower

Visit the LOOTS R US Guild Trader in Balkarth, Craglorn today! Excellent selection of VR14 gear and premium goods for sale! Largest selection of rare PvP gear!
  • ZOS_AlexD
    Thanks for letting us know, @Jaggannath. We'll make sure to pass that along, but please also make sure to submit a bug report in-game. This will help us track down any and all bugs that may be impacting your mail.
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  • Romo
    Romo
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    Jaggannath wrote: »
    As the title states - two letters have gone missing from my inbox - both were less than a week old, and only contained guild communications, however I am certain they were in my mailbox last night when I logged out. The third mail which is older and was also present in my inbox (a system generated mail - Undaunted Pledge invite) is still present. I don't need them restored, I just wanted to point this out in case it might be symptomatic of something else or a bug that could effect other users!

    Noticed the same thing today.

    But I do have a vague recall that these messages have a short retention time in the upper right hand corner.
  • Glierhuin
    Glierhuin
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    Most system generated mails don't seem to expire. Like pets and invite letters. Player to player messages that contain attachments are usually deleted after 30 days as indicated.

    The only case I can think of, where a mail would be "deleted" before 30 days have passed, are unopened COD mails. Say when you want to trade something and send an item with a COD fee, but the recipient doesn't take the item. That mail will be returned to the sender after like 3 days.

    Maybe you are using addons to manage messages that may have deleted some?
    I have approximate knowledge of many things.
  • Romo
    Romo
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    Just checked some mail from my guild and it says:

    Expires in 3 days.
  • Jaggannath
    Jaggannath
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    You guys are truly so much more attentive than I am - that would be what happened. I have never noticed the 3 day expiration notice before. Thank you for bringing this to my attention!!
    “and so will the world end, I think, a victim of love rather than hate. For love's ever been the more destructive weapon, sure.”
    ― Stephen King, The Dark Tower

    Visit the LOOTS R US Guild Trader in Balkarth, Craglorn today! Excellent selection of VR14 gear and premium goods for sale! Largest selection of rare PvP gear!
  • Rogue78
    Rogue78
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    I have lost around 15-18 mails containing armor set pieces from my inbox! This is pretty devastating, I NEED THOSE BACK! :s
    Omnia Vincit
    Dro-m'Athra Destroyer
  • ZOS_CoriJ
    ZOS_CoriJ
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    Unfortunately any mail that has expired is beyond Customer Support's ability to return.
    Our best suggestion is to always use your bank when storing items. Just as mentioned above always check your mail expiration and be sure to withdraw all items. If there isn't an expiration, play it safe and have the items withdrawn within three days.
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