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Constant Crashing

p.lawson80b16_ESO
p.lawson80b16_ESO
Soul Shriven
I have installed ESO, have had an account for a while.
I played casual for a while as well.
I have recently purchased the 6mth recurring sub package, just before Xmas.
Since then I have not been able to get into the game
Every time I log in, I get to the Character Select Screen
Select Character and press Play
The Load Screen shows and the loading icon whirrs away
The moment my character appears in game, ESO crashes
Sometimes even have the load screen overlaid on the ingame UI

This has only started happening since I purchased the Sub Pack
  • ZOS_GaryA
    ZOS_GaryA
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    Hey there p.lawson80b16_ESO, who we can't @ tag due to a period!

    Do you happen to have any add ons installed? If you've been away for a short bit, it's possible that one of your add ons is not up to date and is causing a crash. To remove add ons from the game, head to My Documents\Elder Scrolls Online and move the add ons folder to your desktop.

    If this doesn't help, let us know and we'll be happy to continue assisting you!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • p.lawson80b16_ESO
    p.lawson80b16_ESO
    Soul Shriven
    No Add ons at all, it's a fresh install off Steam with no DLC added

    Have actually just finished a complete reinstall from Steam
    After uninstalling and deleting ALL ESO folders and doc's
    Still crashing

    I installed prior to getting the 6mth subs and everything was fine.
    Ran around checking stuff and questing etc....
    Then as soon as I bought the Subs, the game keeps crashing after "Press Play"
    Edited by p.lawson80b16_ESO on January 1, 2015 9:14PM
    We have contacted our Customer support team to help you solve your issue.
  • ZOS_GaryA
    ZOS_GaryA
    ✭✭✭✭✭
    Hey there!

    We went ahead and created a customer support ticket for you. Customer support will be able to gather and analyze the necessary information to assist you, and they will be with you via email soon. Thanks for your patience!
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube | ESO Knowledge Base
    Staff Post
  • p.lawson80b16_ESO
    p.lawson80b16_ESO
    Soul Shriven
    I decided to go ahead and roll a new character, so far this appears to be working fine.
    This leads me to the conclusion that my main character, Malindruil, is stuck in some sort of graphics bug, and is causing the game to crash
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