freezing, crashing, and glitching

terriblenewz_ESO

As I was completing the Memento Mori quest in Glenumbra when my game froze, went black and then crashed on me. I was exploring an abandoned house and had just discovered the Racial Motif : Primal. Then when it crashed a screen came up and asked what I was doing, when it did crash. I wrote in the above statement. When I logged back on, to my dismay and anger I did not have my new Motif. Although I did collect it from the trunk it was in. To add to that, as I was fighting some dominion soldiers my person froze in a defensive action in first person. However, in third person, which I never play in, she was fine. This is upsetting since I just did the most recent update.My character getting locked up in a defensive action has happened before on rare occasions, however for the past week it has become more and more frequent. And now my screen will freeze and then like glitch forward. I hope this is not a constant thing with ESO. I love this game and hope these things are fixed.

ZOS_GaryA

Hey there @terriblenewz_ESO,

This is indeed terrible newz! Bad puns aside, we have created a customer support ticket for you to assist you with these issues. They will be able to gather and analyze the necessary information to assist you with the crashing, as well as investigate where that motif got off to. They will be in contact with you via email shortly. Thanks for your patience!

terriblenewz_ESO

lol! That is rather funny. Thank you for such a timely response! It is nice to have a company so professional and nice to their customers! I plan on playing this game as long as possible. It is truly a very nice and enjoyable game. My family and I love it!!! Please keep doing all that you do! Thank you for making such an amazingly fun game and taking the time to keep it that way!