The transaction was not authorized

MissTreated

The transaction was not authorized. Please contact your payment provider for additional assistance.

Contacted my payment provider and it isn't my end, subscription worked fine since early access so why the lock out now? I do not understand one bit why I can not just pay for play time

Ticket - 141108-000025

Deheart

I had that problem. Turns out my bank switched from master card to visa, canceling my master card chase debit/credit card, didn't send me a warning letter or send me my new card that was sent out to every other Chase customer.

Maybe there is a similar cause for you?

Ad.Absurdum

did you check if the expiration date? had the same problem once, my card was no longer valid then.

khele23eb17_ESO

It never worked for me since the very begining. Use PayPal.

Sheridan

My bank declines every transaction from the site because of the policy that all internet transactions without promting cvc code should be declined. Noone cares that ESO site actually requires cvc code, and I enter it each time I try to buy a subscription. ESO customer support says that this is a bank problem, bank customer support says that they do not receive cvc authorization from the site. I have to buy time cards instead.

ZOS_GaryA

Hey there @MissTreated,

We just wanted to let you know that we've created a Customer Support ticket for you. They will be responding via email shortly. As billing inquiries tend to come with personal information, we're unable to address them on the forums. We appreciate your patience and understanding.