[VIDEO] This is my everyday PVP experience :(

AreoHotah

https://www.youtube.com/watch?v=tnG83wEK5i0&list=UUXXhcFtuvdI7FmqygktItPA

I'm so sad right now that i can't even find words to explain this. I'm paying every month for this in hope that one day i would be able to enjoy PVP with the rest...

I tried customer support and they responded pretty fast but the letter i recieved was not what i was expecting.

Greetings Adventurer!

Thank you for contacting us! I'm sorry to hear that you are experiencing an issue with the game freezing in Cyrodiil, I understand how frustrating that must be. But don't worry, we're here to help!

Sometimes this can occur with connectivity issues. Below are a list of steps that will help with possible connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.
To do this, you will need to access a setup utility for your router. You can try opening a web browser and typing '192.168.1.1' into the address bar. If that does not work, you are going to have to find out what your router's IP address is. To do this, follow the directions below:

For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig, and you will get the information.

For a Mac:
Click on "SystemPreferences" from your dock (the Gear icon)
Select "Network"
Select the active connection (Green Dot)
Check the Router section
Please note that your computer IP address is IPv4 and your router IP is under the Default Gateway.

Once there, there should be a prompt for a username and password. The following are four commonly used default combinations that you can try. If you have previously entered the gateway, you may have setup another combination that you should enter here:
Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin

Once you are on the router gateway, navigate to the "Security" or "Firewall" section and set any options to low. These firewalls would be in addition to ones in place on your computer.
While you are in your router, you should forward ports as well that the game uses. On the Port Forwarding screen, there should be a "Add Port Forwarding" or "Add Service" or similar button. Press it and enter the port details. Provided below are the three sets you will want to create.

Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Finally, you will want to flush your DNS.
Windows 8:
Press Win+X to open the menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows 7:
Click on the Start button
Type cmd in the Start Menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows XP:
Click on the Start button
On the Start menu, click Run
Type "ipconfig /flushdns" and hit enter
Power cycle the router to clear the cache so that it doesn't store the bad route
Mac OS X Mountain Lion or Lion:
Open up a Terminal application. It is located in Applications/Utilities/Terminal
Enter the command: sudo killall -HUP mDNSResponder
Players will be prompted to input your administratorpassword
To powercycle your home network, please follow these steps:
Turn off the router by unplugging it. If players have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: If the modem have one, please remove the backup battery to completely turn off the modem.
Turn off all computers attached to their network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. If players have a modem and router in one device, proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to their ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart the computers.
If you have any other questions or concerns, please feel free to reply directly to this e-mail or contact Customer Support.
Thank you for your continued interest and support!

Thank you for t rying to help me out here but I'm not a pro gamer nor an IT specialist. I tried to do all of that (even thou i had to read it 20 times)and i think i did it correct but it's still freezing, the game.

I've been playing sice early acces and beta. I never had this kind of problems with any other online game, FPS or MMOS. I just wannt come back from work and jump into the game and play. I don't wanna configure anything for hours...

Pls ZOS do something and fix PVP so i can play.

I'M ALREADY PAYING. YOU WANT ME TO BEG ASWELL???

curlyqloub14_ESO

Wow - I am a tech professional, and even I would have trouble with those directions. I'll agree with you, customers shouldn't have to be doing this kind of stuff.

Gilvoth

i was having the same problems with freezing and crashing alot untill i changed 1 very simple thing that was easy, here what i did,

i was getting 119 FPS constantly and loved it, but then i realized that was only because i did not have a check mark in the "optimize" and allowing eso to set my fps way down to 60 fps. i was keeping it at 119 fps because i thought this would somehow give me better graphics and a better game over all but actually it was causing me alot of what u showed in your video.
so i read somewhere online that actually going from 60 fps way up to 150 fps was actually really hard to even notice and was bad for your pc in general.

so, i tried it. i clicked optimise and allowed eso to only give me 60 fps and i am soo glad i did that, i almost never crash or freeze now and it was all due to the fact i was trying to squeeze every single Ounce out of fps and loosing stability.

i do notice a very very small decrease in apperiance but i swear to you it is well worth it to go with only 60 fps because it will save u from crashing as often as it looks like you do.

thats just my experiance and does not mean this is good for everyone.
i just trying to help and gave my experiance as maybe it would help you also.

okraus

Welcome to the Elder Scrolls Online PvP! :-)

You must admit that in some way there was some kind of fix the crashes in cyrodiil. Your client did not crash. The game just froze and you were removed from the game when the timeout hammer hit you and ended in the login screen. That is per definition not a crash or crash to desktop.
With that in mind i really miss in your video the "describe what you were doing" screen after ESO crashed in cyrodiil or the "ESO reagiert nicht mehr - nach einer Lösung für das Problem wird gesucht (engl: ESO is not reacting anymore - searching for a solution)" window after the game crashed in cyrodiil.
Any combination of these crashes, CTDs or freezes, timeouts... call it what you like... are possible and the player has no clue why these things are happening.
Sometimes i can play like over 1 hour without any problems. High popularity or large scale fights are a problem but not the only reason for these crashes.

Soloeus

AreoHotah wrote: »

https://www.youtube.com/watch?v=tnG83wEK5i0&list=UUXXhcFtuvdI7FmqygktItPA

I'm so sad right now that i can't even find words to explain this. I'm paying every month for this in hope that one day i would be able to enjoy PVP with the rest...

I tried customer support and they responded pretty fast but the letter i recieved was not what i was expecting.

Greetings Adventurer!

Thank you for contacting us! I'm sorry to hear that you are experiencing an issue with the game freezing in Cyrodiil, I understand how frustrating that must be. But don't worry, we're here to help!

Sometimes this can occur with connectivity issues. Below are a list of steps that will help with possible connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.

To do this, you will need to access a setup utility for your router. You can try opening a web browser and typing '192.168.1.1' into the address bar. If that does not work, you are going to have to find out what your router's IP address is. To do this, follow the directions below:

For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig, and you will get the information.

For a Mac:
Click on "SystemPreferences" from your dock (the Gear icon)
Select "Network"
Select the active connection (Green Dot)
Check the Router section
Please note that your computer IP address is IPv4 and your router IP is under the Default Gateway.

Once there, there should be a prompt for a username and password. The following are four commonly used default combinations that you can try. If you have previously entered the gateway, you may have setup another combination that you should enter here:

Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin

Once you are on the router gateway, navigate to the "Security" or "Firewall" section and set any options to low. These firewalls would be in addition to ones in place on your computer.
While you are in your router, you should forward ports as well that the game uses. On the Port Forwarding screen, there should be a "Add Port Forwarding" or "Add Service" or similar button. Press it and enter the port details. Provided below are the three sets you will want to create.

Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Finally, you will want to flush your DNS.
Windows 8:
Press Win+X to open the menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route

Windows 7:

Click on the Start button
Type cmd in the Start Menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route

Windows XP:

Click on the Start button
On the Start menu, click Run
Type "ipconfig /flushdns" and hit enter
Power cycle the router to clear the cache so that it doesn't store the bad route
Mac OS X Mountain Lion or Lion:
Open up a Terminal application. It is located in Applications/Utilities/Terminal
Enter the command: sudo killall -HUP mDNSResponder
Players will be prompted to input your administratorpassword
To powercycle your home network, please follow these steps:
Turn off the router by unplugging it. If players have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.

Note: If the modem have one, please remove the backup battery to
completely turn off the modem.

Turn off all computers attached to their network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. If players have a modem and router in one device, proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to their ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart the computers.

If you have any other questions or concerns, please feel free to reply directly to this e-mail or contact Customer Support.
Thank you for your continued interest and support!

Thank you for t rying to help me out here but I'm not a pro gamer nor an IT specialist. I tried to do all of that (even thou i had to read it 20 times)and i think i did it correct but it's still freezing, the game.

I've been playing sice early acces and beta. I never had this kind of problems with any other online game, FPS or MMOS. I just wannt come back from work and jump into the game and play. I don't wanna configure anything for hours...

Pls ZOS do something and fix PVP so i can play.

I'M ALREADY PAYING. YOU WANT ME TO BEG ASWELL???

They gave you a simple set of instruction, bro. They even gave you information that relates to multiple operating systems and mac/pc! You should be happy.

This should take you like 3 minutes.

Good luck, let us know when you do this and if all this fixes your game!!

cuz_mike200

Happens to me. Needs to be fixed

Vahrokh

I am sorry you have these issues. However ESO is far from perfect - expecially Cyrodil - "us" other players don't get these problems, so it's specific to your setup.

These issues you see are some of the hardest to find the causes about. The procedures they have given you are a confusing but decent start.

First of all you should see if the issue happens between your computer and your router or between your router and the game server.

Try with some traceroute command to see if you get lots of missing packets. If it happens there's a problem with the internet connection. You can spot the point where the packets drop and if it's within your internet provider network you can contact them.
If it isn't then it's harsh, you SHALL get a responsibility "ping pong" between everybody involved and you'll get nothing done until the day they randomly reboot one of their routers or actually fix the routing problems in other ways.

But a most common cause of what you see are the ever more ugly and handicapping firewall and antivirus software. Some in particular, completely grip your computer in a wall of minimum and slow functionality that easily causes what you see (a drop of connectivity).

A quick check would be: temporarily disable every firewall and antivirus on the computer. Some of the worst persistent "pests" SHALL still partly block your computer even when you select the "disable for NN minutes" option. You have to really disable and then close them for real.
The actual procedure varies wildly. Some programs "obey" and close down, others require you finding a service and stopping it as well.


If you can't do what I have written because you are not a "techie" enough, you should get external help. If the issue does not go away fast then you really need somebody experienced to do it for you, because - as I said - these issues tend to be ugly to fix.

BCBasher

Haven't tried to see if it helps in game yet but I found those instructions fairly straight forward. Didn't even have to look for the box and in 15 minutes and I port-forwarded and also updated my router firmware. Allot of people would have been left hanging once they logged into their router. Port forwarding on mine was hidden through a few levels of tabs.

jelliedsoup

curlyqloub14_ESO wrote: »

Wow - I am a tech professional, and even I would have trouble with those directions. I'll agree with you, customers shouldn't have to be doing this kind of stuff.

Really? For the average person I can understand.

Phinix1

The problems I continue to have in Cyrodiil are:

• Weapon swap breaks one or both weapons sets. Unable to attack until logging out, which often respawns me at the home keep.
• Enemies become untargetable. Mousing over them their nameplate is greyed out, even right next to me. AOE still works. Have to /reloadui
• STILL unable to use doors frequently until swapping weapons. Related to #1 (frequently unable to use weapon attacks when it happens).
• Crash to desktop VERY frequently, even on an empty 7-day campaign during off hours when there's maybe 20 people in the entire zone.

Vahrokh

@Above
The OP is describing a very specific issue.

You are just listing general, known issues affecting a ton of players and thus off-topic to his.

Voodoo

just a shot in the dark. But if you still have the eso survey tool on your computer. Remove it. A guildie found that it was cause some crash issues.

Also My internet has been slow lately (shared wireless with three others) and my PvE experience that is usually flawless has caused similar issues as what I saw in your video. It might be your connection!?

MADshadowman

yep, happens to me at least twice every day. so freaking annoying.

AreoHotah

Hlaren_shortsheath wrote: »

i was having the same problems with freezing and crashing alot untill i changed 1 very simple thing that was easy, here what i did,

i was getting 119 FPS constantly and loved it, but then i realized that was only because i did not have a check mark in the "optimize" and allowing eso to set my fps way down to 60 fps. i was keeping it at 119 fps because i thought this would somehow give me better graphics and a better game over all but actually it was causing me alot of what u showed in your video.
so i read somewhere online that actually going from 60 fps way up to 150 fps was actually really hard to even notice and was bad for your pc in general.

so, i tried it. i clicked optimise and allowed eso to only give me 60 fps and i am soo glad i did that, i almost never crash or freeze now and it was all due to the fact i was trying to squeeze every single Ounce out of fps and loosing stability.

i do notice a very very small decrease in apperiance but i swear to you it is well worth it to go with only 60 fps because it will save u from crashing as often as it looks like you do.

thats just my experiance and does not mean this is good for everyone.
i just trying to help and gave my experiance as maybe it would help you also.

Optimize like the tool from Nvidia Experience panel?

Vahrokh wrote: »

I am sorry you have these issues. However ESO is far from perfect - expecially Cyrodil - "us" other players don't get these problems, so it's specific to your setup.

These issues you see are some of the hardest to find the causes about. The procedures they have given you are a confusing but decent start.

First of all you should see if the issue happens between your computer and your router or between your router and the game server.

Try with some traceroute command to see if you get lots of missing packets. If it happens there's a problem with the internet connection. You can spot the point where the packets drop and if it's within your internet provider network you can contact them.
If it isn't then it's harsh, you SHALL get a responsibility "ping pong" between everybody involved and you'll get nothing done until the day they randomly reboot one of their routers or actually fix the routing problems in other ways.

But a most common cause of what you see are the ever more ugly and handicapping firewall and antivirus software. Some in particular, completely grip your computer in a wall of minimum and slow functionality that easily causes what you see (a drop of connectivity).

A quick check would be: temporarily disable every firewall and antivirus on the computer. Some of the worst persistent "pests" SHALL still partly block your computer even when you select the "disable for NN minutes" option. You have to really disable and then close them for real.
The actual procedure varies wildly. Some programs "obey" and close down, others require you finding a service and stopping it as well.


If you can't do what I have written because you are not a "techie" enough, you should get external help. If the issue does not go away fast then you really need somebody experienced to do it for you, because - as I said - these issues tend to be ugly to fix.

Yes I can do that, turn of my anti-virus and firewall completly. Will try it.

bcbasherb16_ESO wrote: »

Haven't tried to see if it helps in game yet but I found those instructions fairly straight forward. Didn't even have to look for the box and in 15 minutes and I port-forwarded and also updated my router firmware. Allot of people would have been left hanging once they logged into their router. Port forwarding on mine was hidden through a few levels of tabs.

And to make matters even harder, my modem is in Italian because I live in Italy but im not Italian and I dont know this language perfectly.

Vahrokh

AreoHotah wrote: »

And to make matters even harder, my modem is in Italian because I live in Italy but im not Italian and I dont know this language perfectly.

Italian modems are white label UK or other non Italian modems.
The largest ISPs like Telecom Italia usually strip down options to make these modems more idiot friendly.
In some cases you'll be able to dig through the options and find the language selection menu, in others you have to find out the true model name, download its original firmware and replace the bogus "nerfed" firmware with the true one.

If you need further help please post what you find, I can understand Italian 100% well.

Tonnopesce

Hi
I tink i can help you....
Got the wery same problem for tree month all of them spended to search a solution with the custumer support...yea..... (report from the consultant reports from windows changed router fort forwarding, triggering exposing my rig to the internet deactivaiting firewalls and a lot of other stuff... a LOT!!!!! nothing worked....)
I' ve defintly solved it using a vpn to hide my data to the isp and it is 2 weeks till today that i dont have this problem no more ( just a wery little lag and crashes but i will define this normal in the eso game) give it a try.
and... i'm italian from the middle of nothing with a vodafone connection

JamilaRaj

This also happens to me lately (and not only in Cyrodiil), though not that often nor repeatedly.
I noticed that when this happens and I stand still (no movement, no actions), the game resumes after a while without disconnecting me.

BCBasher

I finally tried PvP with port forwarding last night after months of just suffering with what we see in the video. It was night and day I had almost two hours of freeze/disconnect free action. I could get right in the zerg blasting through my kill templars quest instead of getting disconnected or dying from unknown reasons. A how to on port forwarding should be stickeied with the option to walk people through their particular router menus. In one evening PvP went from a meh thing I do like conscription for the end of campaign rewards to a awesome experience by doing this tweak.

Nestor

I am not sure how setting up Port Forwarding would remove Lag. If the ports are blocked, then they are blocked and the game would not function. Firewalls, by design, block all traffic that is not part of an established session. Port forwarding is the mechanism to allow traffic into the network that might not be part of an established session, but is needed for functionality.

In other words, if Port Forwarding was the issue, it seems to me that the game would just not work, at all.

Now, if these are "extra" port ranges to transmit information on beyond what is part and parcel of the normal game/server communication, then that makes sense.

BCBasher

I dunno how or why but it worked. I used to join St PvP as a chore but now I'm looking forward to it being a fun part of the game. I thought I just sucked it but its looking like a hardware thing.

Surfinginhawaii

I've was in Cyrodiil this week and didn't see anyone else. I soloed a dolmen and completed a dungeon.

Probitas

You are being booted because your client is losing sync with the server, and it's not from your end.

The game should automatically pass through whatever ports are required to play said game through a firewall during installation/update, you should not have to setup a router to allow those ports access all the time. If you are adding open ports on the router and it works, that would suggest to me that you are losing sync due to addons not needed for gaming, but preventing sync, and that means the addons are the root of the problem, not your client.

I'd try disabling the addons, and if that clears up the issue, well then you know who to yell at.

BCBasher

Probitas wrote: »

You are being booted because your client is losing sync with the server, and it's not from your end.

The game should automatically pass through whatever ports are required to play said game through a firewall during installation/update, you should not have to setup a router to allow those ports access all the time. If you are adding open ports on the router and it works, that would suggest to me that you are losing sync due to addons not needed for gaming, but preventing sync, and that means the addons are the root of the problem, not your client.

I'd try disabling the addons, and if that clears up the issue, well then you know who to yell at.

Not sure if you are responding to me or not but I don't and never have used any addon except ESO survey in beta (removed now). I was getting exactly what that video shows every time I got to the front-line in any medium to large battle, now I'm not. I would also be lucky if I could get credit for a single kill in half a day of PvP and last night I got 11 templars alone in under 2 hours. It went from feeling like what I was seeing was 5 seconds behind what was really happening at best to complete immersion save for a couple stutters and slight rubberbanding with 50+ galloping horses on screen which I can live with. The only thing that changed was port forwarding and updating my router firmware. I have no idea what port forwarding does but I figured it was worth a shot and it seems to work?

Saying all the problems are on their end is easy but doesn't solve anything I try to troubleshoot the crap out of my end and this is the second time I've fixed lag issues that were on my end. Half of my lighting update related lag were a windows media player networking networking issue that would cause a windows service to eat ram while ESO was running for whatever reason.

Probitas

Just my 2 cents on what should and should not be causing issues with connectivity. Checking firmware on a router is normal common sense I assumed did not need to be mentioned. But I cannot understand how forwarding ports on your router when your system already has a firewall built into it that allows communication from your game already pre-configured would fix that. You should not need to do that unless you have something else running that needs to be told the game is using those ports and to listen for comms on those ports, like an addon or a hack program. Either that or Z does not know how to program an installer to properly set up the firewall for communication in a secure system environment.

Ruebs

Vahrokh wrote: »

I am sorry you have these issues. However ESO is far from perfect - expecially Cyrodil - "us" other players don't get these problems, so it's specific to your setup.

Lol, mate. My entire oceanic PvP guild gets these crashes/lags/disconnects. Some worse then others, but it's definitely NOT "specific to ones setup".

I also received a similar email from CS, asking me to perform a whole bunch of tests/clean-outs/port forwarding ect.
I did EVERYTHING they told me, it took over 2 hours as i had to forward all my ports individually. It had ZERO effect what-so-ever. Game still crashes consistently, lag is still relentless and the frustrating bugs like the 'cannot attack bug' persist.

I personally hate this "It doesn't happen to me, so there must be something wrong with your computer" argument... Get real.

ThePonzzz

I haven't been able to play since July. Same issues, but not during PvP. Mostly during Dark Anchors. I posted about it. People keep saying it's on my end. So I've bought a new computer, just waiting for it to be delivered at this point.

AreoHotah

Ok so i've been playing with my Firewall and anti-virus (Windows Defender) disabled for the past 2 days and NO MORE game freeze/crash. I repeat, no more freezes/crashes.

I will try today with just the Firewall off, wich i'm pretty sure that is the one.
Havent been in big assaults yet so I still need to test that.
Will be back with with more info..

Probitas

I don't recommend having an internet connection active with no active firewall, unless your router has one built into it. If it does, the problem may be having one on the PC and one on the router, and they conflict.

For the record, only broadband should be used for online gaming. Wireless is no substitute for good quality ping. Direct connection to router/modem also, wifi introduces latency and connectivity and speed variance. If your ISP does not provide a direct connection to your home via fiber-to-the-home/prem, coaxial (cable internet) or phone line (DSL), then most likely you have sat internet or some form of wireless broadcast, and this is going to cause you problems. You might think you have a wired connection because there is a receiver outside the house connected internally by wire, but the receiver is getting a wireless transmission such as line of sight or IR.

Speed also matters, upload should be at least 1Mb/s, and download should be minimum of 10 Mb/s so as not to cause noticeable issues. I've tried online gaming with DSL 6 and Cable 55, and I know DSL 6 can connect, but it's not sufficiently fast enough for proper online gaming anymore. Not with the amount of data being sent and received.

Runie

I had the same freezing issues. I upgraded to a i5 new memory new mb.
And funny enogh they are gone. Very strange it was.......

Jimboo84

AreoHotah wrote: »

https://www.youtube.com/watch?v=tnG83wEK5i0&list=UUXXhcFtuvdI7FmqygktItPA

I'm so sad right now that i can't even find words to explain this. I'm paying every month for this in hope that one day i would be able to enjoy PVP with the rest...

I tried customer support and they responded pretty fast but the letter i recieved was not what i was expecting.

Greetings Adventurer!

Thank you for contacting us! I'm sorry to hear that you are experiencing an issue with the game freezing in Cyrodiil, I understand how frustrating that must be. But don't worry, we're here to help!

Sometimes this can occur with connectivity issues. Below are a list of steps that will help with possible connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.
To do this, you will need to access a setup utility for your router. You can try opening a web browser and typing '192.168.1.1' into the address bar. If that does not work, you are going to have to find out what your router's IP address is. To do this, follow the directions below:

For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig, and you will get the information.

For a Mac:
Click on "SystemPreferences" from your dock (the Gear icon)
Select "Network"
Select the active connection (Green Dot)
Check the Router section
Please note that your computer IP address is IPv4 and your router IP is under the Default Gateway.

Once there, there should be a prompt for a username and password. The following are four commonly used default combinations that you can try. If you have previously entered the gateway, you may have setup another combination that you should enter here:
Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin

Once you are on the router gateway, navigate to the "Security" or "Firewall" section and set any options to low. These firewalls would be in addition to ones in place on your computer.
While you are in your router, you should forward ports as well that the game uses. On the Port Forwarding screen, there should be a "Add Port Forwarding" or "Add Service" or similar button. Press it and enter the port details. Provided below are the three sets you will want to create.

Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding

Finally, you will want to flush your DNS.
Windows 8:
Press Win+X to open the menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows 7:
Click on the Start button
Type cmd in the Start Menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows XP:
Click on the Start button
On the Start menu, click Run
Type "ipconfig /flushdns" and hit enter
Power cycle the router to clear the cache so that it doesn't store the bad route
Mac OS X Mountain Lion or Lion:
Open up a Terminal application. It is located in Applications/Utilities/Terminal
Enter the command: sudo killall -HUP mDNSResponder
Players will be prompted to input your administratorpassword
To powercycle your home network, please follow these steps:
Turn off the router by unplugging it. If players have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: If the modem have one, please remove the backup battery to completely turn off the modem.
Turn off all computers attached to their network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. If players have a modem and router in one device, proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to their ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart the computers.
If you have any other questions or concerns, please feel free to reply directly to this e-mail or contact Customer Support.
Thank you for your continued interest and support!

Thank you for t rying to help me out here but I'm not a pro gamer nor an IT specialist. I tried to do all of that (even thou i had to read it 20 times)and i think i did it correct but it's still freezing, the game.

I've been playing sice early acces and beta. I never had this kind of problems with any other online game, FPS or MMOS. I just wannt come back from work and jump into the game and play. I don't wanna configure anything for hours...

Pls ZOS do something and fix PVP so i can play.

I'M ALREADY PAYING. YOU WANT ME TO BEG ASWELL???

I'm an IT professional and understand all this mumbo jambo, But I'm not happy to read this for people who are not skilled with computers at technical level.

As you pay monthly for using this game, support, forums, etc... I'd think there should be any Remote Desktop Support required. You pay for a game, it's their responsiblitity that your system keeps working for the game which they developed. You are able to make such mistakes that your whole system will not work anymore... Also port forwarding is not always allowed to change, depending in which country plus depending on which ISP you use.

I didn't have this particular issue, but my game is always crashing in PvP with enormous lags. They advised me to use eso.exe and its launcher to RunAsAdmin plus set it in XP SP3 mode. This doesn't solve the issue, this is now going on for months.. My hardware specifications are far more then what is recommended and I never had more crashing errors then this game.

As a gamer, or interested in a particular software you are always checking the basic requirements... if that is OK, the rest is up to them, my opinion.

dan958

curlyqloub14_ESO wrote: »

Wow - I am a tech professional, and even I would have trouble with those directions. I'll agree with you, customers shouldn't have to be doing this kind of stuff.

The instructions are showing; Port Forwarding, Firewall Exceptions and releasing/renewing the internal IP address. Something anyone in IT should know the basics of.
I agree though, it's not something the customer should need to do - but they do have better things to do than helping every person individually when the majority of problems people have wouldn't even be an issue their end. ( .i.e, no internet connection)