https://www.youtube.com/watch?v=tnG83wEK5i0&list=UUXXhcFtuvdI7FmqygktItPA
I'm so sad right now that i can't even find words to explain this. I'm paying every month for this in hope that one day i would be able to enjoy PVP with the rest...
I tried customer support and they responded pretty fast but the letter i recieved was not what i was expecting.
Greetings Adventurer!
Thank you for contacting us! I'm sorry to hear that you are experiencing an issue with the game freezing in Cyrodiil, I understand how frustrating that must be. But don't worry, we're here to help!
Sometimes this can occur with connectivity issues. Below are a list of steps that will help with possible connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.
To do this, you will need to access a setup utility for your router. You can try opening a web browser and typing '192.168.1.1' into the address bar. If that does not work, you are going to have to find out what your router's IP address is. To do this, follow the directions below:
For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig, and you will get the information.
For a Mac:
Click on "SystemPreferences" from your dock (the Gear icon)
Select "Network"
Select the active connection (Green Dot)
Check the Router section
Please note that your computer IP address is IPv4 and your router IP is under the Default Gateway.
Once there, there should be a prompt for a username and password. The following are four commonly used default combinations that you can try. If you have previously entered the gateway, you may have setup another combination that you should enter here:
Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin
Once you are on the router gateway, navigate to the "Security" or "Firewall" section and set any options to low. These firewalls would be in addition to ones in place on your computer.
While you are in your router, you should forward ports as well that the game uses. On the Port Forwarding screen, there should be a "Add Port Forwarding" or "Add Service" or similar button. Press it and enter the port details. Provided below are the three sets you will want to create.
Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding
Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding
Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding
Finally, you will want to flush your DNS.
Windows 8:
Press Win+X to open the menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows 7:
Click on the Start button
Type cmd in the Start Menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows XP:
Click on the Start button
On the Start menu, click Run
Type "ipconfig /flushdns" and hit enter
Power cycle the router to clear the cache so that it doesn't store the bad route
Mac OS X Mountain Lion or Lion:
Open up a Terminal application. It is located in Applications/Utilities/Terminal
Enter the command: sudo killall -HUP mDNSResponder
Players will be prompted to input your administratorpassword
To powercycle your home network, please follow these steps:
Turn off the router by unplugging it. If players have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: If the modem have one, please remove the backup battery to
completely turn off the modem.
Turn off all computers attached to their network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. If players have a modem and router in one device, proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to their ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart the computers.
If you have any other questions or concerns, please feel free to reply directly to this e-mail or contact Customer Support.
Thank you for your continued interest and support!
Thank you for t rying to help me out here but I'm not a pro gamer nor an IT specialist. I tried to do all of that (even thou i had to read it 20 times)and i think i did it correct but it's still freezing, the game.
I've been playing sice early acces and beta. I never had this kind of problems with any other online game, FPS or MMOS. I just wannt come back from work and jump into the game and play. I don't wanna configure anything for hours...
Pls ZOS do something and fix PVP so i can play.
I'M ALREADY PAYING. YOU WANT ME TO BEG ASWELL???
curlyqloub14_ESO wrote: »Wow - I am a tech professional, and even I would have trouble with those directions. I'll agree with you, customers shouldn't have to be doing this kind of stuff.
Hlaren_shortsheath wrote: »i was having the same problems with freezing and crashing alot untill i changed 1 very simple thing that was easy, here what i did,
i was getting 119 FPS constantly and loved it, but then i realized that was only because i did not have a check mark in the "optimize" and allowing eso to set my fps way down to 60 fps. i was keeping it at 119 fps because i thought this would somehow give me better graphics and a better game over all but actually it was causing me alot of what u showed in your video.
so i read somewhere online that actually going from 60 fps way up to 150 fps was actually really hard to even notice and was bad for your pc in general.
so, i tried it. i clicked optimise and allowed eso to only give me 60 fps and i am soo glad i did that, i almost never crash or freeze now and it was all due to the fact i was trying to squeeze every single Ounce out of fps and loosing stability.
i do notice a very very small decrease in apperiance but i swear to you it is well worth it to go with only 60 fps because it will save u from crashing as often as it looks like you do.
thats just my experiance and does not mean this is good for everyone.
i just trying to help and gave my experiance as maybe it would help you also.
I am sorry you have these issues. However ESO is far from perfect - expecially Cyrodil - "us" other players don't get these problems, so it's specific to your setup.
These issues you see are some of the hardest to find the causes about. The procedures they have given you are a confusing but decent start.
First of all you should see if the issue happens between your computer and your router or between your router and the game server.
Try with some traceroute command to see if you get lots of missing packets. If it happens there's a problem with the internet connection. You can spot the point where the packets drop and if it's within your internet provider network you can contact them.
If it isn't then it's harsh, you SHALL get a responsibility "ping pong" between everybody involved and you'll get nothing done until the day they randomly reboot one of their routers or actually fix the routing problems in other ways.
But a most common cause of what you see are the ever more ugly and handicapping firewall and antivirus software. Some in particular, completely grip your computer in a wall of minimum and slow functionality that easily causes what you see (a drop of connectivity).
A quick check would be: temporarily disable every firewall and antivirus on the computer. Some of the worst persistent "pests" SHALL still partly block your computer even when you select the "disable for NN minutes" option. You have to really disable and then close them for real.
The actual procedure varies wildly. Some programs "obey" and close down, others require you finding a service and stopping it as well.
If you can't do what I have written because you are not a "techie" enough, you should get external help. If the issue does not go away fast then you really need somebody experienced to do it for you, because - as I said - these issues tend to be ugly to fix.
bcbasherb16_ESO wrote: »Haven't tried to see if it helps in game yet but I found those instructions fairly straight forward. Didn't even have to look for the box and in 15 minutes and I port-forwarded and also updated my router firmware. Allot of people would have been left hanging once they logged into their router. Port forwarding on mine was hidden through a few levels of tabs.
And to make matters even harder, my modem is in Italian because I live in Italy but im not Italian and I dont know this language perfectly.
You are being booted because your client is losing sync with the server, and it's not from your end.
The game should automatically pass through whatever ports are required to play said game through a firewall during installation/update, you should not have to setup a router to allow those ports access all the time. If you are adding open ports on the router and it works, that would suggest to me that you are losing sync due to addons not needed for gaming, but preventing sync, and that means the addons are the root of the problem, not your client.
I'd try disabling the addons, and if that clears up the issue, well then you know who to yell at.
I am sorry you have these issues. However ESO is far from perfect - expecially Cyrodil - "us" other players don't get these problems, so it's specific to your setup.
https://www.youtube.com/watch?v=tnG83wEK5i0&list=UUXXhcFtuvdI7FmqygktItPA
I'm so sad right now that i can't even find words to explain this. I'm paying every month for this in hope that one day i would be able to enjoy PVP with the rest...
I tried customer support and they responded pretty fast but the letter i recieved was not what i was expecting.
Greetings Adventurer!
Thank you for contacting us! I'm sorry to hear that you are experiencing an issue with the game freezing in Cyrodiil, I understand how frustrating that must be. But don't worry, we're here to help!
Sometimes this can occur with connectivity issues. Below are a list of steps that will help with possible connection issues:
Step 1: Make an exception/whitelist inside the anti-virus software to allow either the Elder Scrolls Online folder or the specific files of ESO.exe and the Bethesda.net_Launcher.exe.
Step 2: Forward ports in the router to make sure it isn't blocking anything we are trying to send out.
To do this, you will need to access a setup utility for your router. You can try opening a web browser and typing '192.168.1.1' into the address bar. If that does not work, you are going to have to find out what your router's IP address is. To do this, follow the directions below:
For a PC:
Press Windows key + R.
Type cmd as a command, and press OK or Enter to access the command line.
Type ipconfig, and you will get the information.
For a Mac:
Click on "SystemPreferences" from your dock (the Gear icon)
Select "Network"
Select the active connection (Green Dot)
Check the Router section
Please note that your computer IP address is IPv4 and your router IP is under the Default Gateway.
Once there, there should be a prompt for a username and password. The following are four commonly used default combinations that you can try. If you have previously entered the gateway, you may have setup another combination that you should enter here:
Username / Password
admin / password
admin / [blank]
admin / 1234
[blank] / admin
Once you are on the router gateway, navigate to the "Security" or "Firewall" section and set any options to low. These firewalls would be in addition to ones in place on your computer.
While you are in your router, you should forward ports as well that the game uses. On the Port Forwarding screen, there should be a "Add Port Forwarding" or "Add Service" or similar button. Press it and enter the port details. Provided below are the three sets you will want to create.
Set One
Name: ESO Game
Start Port: 24100
End Port: 24131
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding
Set Two
Name: ESOLobby
Start Port: 24500
End Port: 24507
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding
Set Three
Name: ESOLobby2
Start Port: 24300
End Port: 24331
Protocol: TCP/UDP or "Both"
Server IP: (enter your computer's IP address)
Enable Port Forwarding
Finally, you will want to flush your DNS.
Windows 8:
Press Win+X to open the menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows 7:
Click on the Start button
Type cmd in the Start Menu
Right-click on Command Prompt and select Run as Administrator
Type "ipconfig /flushdns" and hit enter
If it was successful, players will see the message "Windows IP configuration successfully flushed the DNS Resolver Cache."
Power cycle the router to clear the cache so that it doesn't store the bad route
Windows XP:
Click on the Start button
On the Start menu, click Run
Type "ipconfig /flushdns" and hit enter
Power cycle the router to clear the cache so that it doesn't store the bad route
Mac OS X Mountain Lion or Lion:
Open up a Terminal application. It is located in Applications/Utilities/Terminal
Enter the command: sudo killall -HUP mDNSResponder
Players will be prompted to input your administratorpassword
To powercycle your home network, please follow these steps:
Turn off the router by unplugging it. If players have a modem and router in one device, turn it off then proceed to step 3.
Turn off the DSL or cable modem for three minutes.
Note: If the modem have one, please remove the backup battery to completely turn off the modem.
Turn off all computers attached to their network.
Turn on the DSL or cable modem first and let it boot. Let it complete its connection to the ISP before proceeding to the next step. If players have a modem and router in one device, proceed to step 6 after it connects to their ISP.
Once the modem completes the connection to their ISP, plug in the router. Let it complete its power on test before proceeding to the next step
Restart the computers.
If you have any other questions or concerns, please feel free to reply directly to this e-mail or contact Customer Support.
Thank you for your continued interest and support!
Thank you for t rying to help me out here but I'm not a pro gamer nor an IT specialist. I tried to do all of that (even thou i had to read it 20 times)and i think i did it correct but it's still freezing, the game.
I've been playing sice early acces and beta. I never had this kind of problems with any other online game, FPS or MMOS. I just wannt come back from work and jump into the game and play. I don't wanna configure anything for hours...
Pls ZOS do something and fix PVP so i can play.
I'M ALREADY PAYING. YOU WANT ME TO BEG ASWELL???
curlyqloub14_ESO wrote: »Wow - I am a tech professional, and even I would have trouble with those directions. I'll agree with you, customers shouldn't have to be doing this kind of stuff.