Unexpected error, unknown error, infinite loading screens, infinite request character load, etc....

1ne2woBe

What the heck is going on today? When I do get on, and I am able to get to my character, I can not use shrines, or I'll get infinite loading screens. Then I have to start the whole thing over again.

... Add logging in timeouts to the list as well...

... And now add Error 301 to the list when attempting to log in...

Lesspa

My brother and I both "Could not retrieve announcements" when opening up the game to log in screen. When you do try to log in, it hangs for like 30 seconds before giving you an "Error: 200" code. Hitting Exit take about 30 seconds for the game to actually close out....

Something is very wrong with ESO today

Edit: ESO account page isn't responding.

Edit #2: Account page is now working...

ZOS_AlvinM

Hey, @1ne2woBe.This may be a connection related issue that can be resolved a number of ways. First we recommend trying the below steps:

1. Please completely close the launcher, reopen it, and attempt to manually update.
2. Add eso.exe, the launcher, and account.elderscrollsonline.com as exceptions to your firewall and anti-virus programs.

If the above steps don't resolve the issues for you, please don't hesitate to post here and let us know!

Lesspa

@‌ZOS_AlvinM

Unfortunately, the recommendations didn't help with this issue.

It seems as though the authentication servers for the US west area are down in some way. The few people I've spoken to who are having this issue are all on the west coast. US East players as far as i know are not having any issue. It is probably even more localized that just US West... Unable to message you, so if you would like more specific details about my location, let me know how to do that.

1ne2woBe

I too am located in the West Coast. Very interesting @Lessapa.

Thank you for your suggestions @ZOS_AlvinM. I'll give it a go when I've got some time.

Dominoid

Cali Comcast customers having issues in ESO and Wowstar.

Lesspa

Its absolutely a comcast cali issue. PLEASE HELP @ZOS_AlvinM

ZOS_AlvinM

Thank you for providing the feedback. @Lesspa, what you've described seems to be a connections issue that can be resolved a number of ways. We've created a trouble ticket with our Customer Support team with your information and what you've done to troubleshoot this issue on your end. You will be contacted by someone from Customer Support soon, keep an eye on your email for the notification.

Lesspa

Thank you for working to correct this issue!

Lesspa

UPDATE

I just spoke to a Comcast tech rep and they confirmed there is an outage in the area that will cleared up around 5PM PST.

This isn't a for sure answer but it is something to go by. At least they are aware of the issue. (Fingers crossed)

1ne2woBe

Thanks for the great work everyone. Much appreciated.

Iago

ZOS_AlvinM wrote: »

Hey, @1ne2woBe.This may be a connection related issue that can be resolved a number of ways. First we recommend trying the below steps:

1. Please completely close the launcher, reopen it, and attempt to manually update.
2. Add eso.exe, the launcher, and account.elderscrollsonline.com as exceptions to your firewall and anti-virus programs.

If the above steps don't resolve the issues for you, please don't hesitate to post here and let us know!

there have been too many people having the exact same problems for this to be everyone's fault.

Iago

ZOS_AlvinM wrote: »

Hey, @1ne2woBe.This may be a connection related issue that can be resolved a number of ways. First we recommend trying the below steps:

1. Please completely close the launcher, reopen it, and attempt to manually update.
2. Add eso.exe, the launcher, and account.elderscrollsonline.com as exceptions to your firewall and anti-virus programs.

If the above steps don't resolve the issues for you, please don't hesitate to post here and let us know!

there have been too many people having the exact same problems for this to be everyone's fault.