Suspend one means suspend all, please more carefully check before suspend anyone

Terranslayer

I was told I am suspended due to "unauthorized party" log in my account, so I reply an e-mail which contains my user information to restore my account. I am sure there is no harmful software in my pc, so VPN must be the reason.

It is not a big problem for me. However, some friends were suspended too for no reason. Those friends are all PVP player and spend most game time in Cyrodill, I wonder how ZOS judge they are gold farmers, cheating players etc. Therefore, the only reason is that they are using same VPN as gold farmers and cheating players are using, so ZOS judge they are gold farmers and cheating players because of same IP address.

ZOS, every time you ban a player, indeed, you ban all friends of this player, too. Thus,please check more carefully before you ban anyone and re-check the players you banned, there are players who are wronged.

By the way, ZOS do not reply my e-mail in 24 hours, so my account is still suspended, please reply me ASAP!

PS: English is not my native language, so sry for my poor English.

SienneYviete

And a forum thread regarding this issue will do what?

kaosodin

Lol guilty by assosciation......your not providing enough information.

From what I read tbis is what I take away.

You and your friends run a vpn and hack / cheat. And you all got caught.

kaosodin

Type what your trying to say in your native language...and then google translate it and post it

babylon

kaosodin wrote: »

Type what your trying to say in your native language...and then google translate it and post it

I think it was something like "it wasn't me, it was my brother/friend/uncle/cousin/the neighbour's dog".

NakedSnake

Eldhaaril wrote: »

And a forum thread regarding this issue will do what?

He has the same right to rant as every other complainer on these forums.

Terranslayer

Eldhaaril wrote: »

And a forum thread regarding this issue will do what?

because ZOS do not reply me with e-mail, and I cannot call their phone now, so I can only complain it in the forum.

I believe there are players who experience the same condition, maybe our discussion can make ZoS think about their checking system again.

babylon

NakedSnake wrote: »

He has the same right to rant as every other complainer on these forums.

He actually doesn't, because this is discussing action taken against his account.

Armianlee

Wait, did you get an email stating it was banned and to unban it you needed to send your user info?





Please for the love of Uncle Sheo say no.

Terranslayer

babylon wrote: »

kaosodin wrote: »

Type what your trying to say in your native language...and then google translate it and post it

I think it was something like "it wasn't me, it was my brother/friend/uncle/cousin/the neighbour's dog".

I only need offer some user information to get my account back, and I did offer them. In fact, I am talking about other players who are suspended for no reason. If you do not suffer from this, please shut up.

Terranslayer

Armianlee wrote: »

Wait, did you get an email stating it was banned and to unban it you needed to send your user info?





Please for the love of Uncle Sheo say no.

Yes, I got this e-mail. I am complain for friends who are suspended for no reason.

Armianlee

They do not ban via IP, if they did then they would have dealt with bots long ago. Also a friend of mine was banned but his wife could still play and they have the same IP. So, there is more than likely something else going on here. Unless they have only just started with IP bans.

However, you should NEVER get an email from them stating to unban you they need you to email them your username/password etc. Those are 99 times out of 100 account stealing emails. NEVER click any link in the emails and enter your information either, always go through your own browser to the site and then enter it and verify with CS there that they sent the email. This all sounds too fishy to me, it could be that I am not understanding you correctly, but it seems off.

What does it say when you try to log in?

What was the email address the email came from?

This could really be something fine and legit, but the first paragraph screams account harvesting to me.

Fuzzylumpkins

Their ban software is automated blanket trash like the rest of the autocheck systems they use.

Contact customer service, be a part of that circus for a week and then end up with your account restored after being treated as if it was all your fault.

Did it sound like this happened to me before? It did. It isn't pleasant. It is like their fps issues and memory leak in game that screw up your game experience then for a week their CS ask for your comp specs (because that is ever so helpful) and eventually something happens, its fixed and you are left feeling like they added a broken nose to your black eye

Good fortune getting it sorted

Terranslayer

Armianlee wrote: »

They do not ban via IP, if they did then they would have dealt with bots long ago. Also a friend of mine was banned but his wife could still play and they have the same IP. So, there is more than likely something else going on here. Unless they have only just started with IP bans.

However, you should NEVER get an email from them stating to unban you they need you to email them your username/password etc. Those are 99 times out of 100 account stealing emails. NEVER click any link in the emails and enter your information either, always go through your own browser to the site and then enter it and verify with CS there that they sent the email. This all sounds too fishy to me, it could be that I am not understanding you correctly, but it seems off.

What does it say when you try to log in?

What was the email address the email came from?

This could really be something fine and legit, but the first paragraph screams account harvesting to me.

My "user information" do not means user name and password, I only need offer my paypal invoice number and security question, sorry for my poor English.

And my account is definitely banned because it says my account is suspended when I try to log in.

As you said, they may not ban player by ip adress, but their ban system must have some problem, one of my friends successfully restore his account in fact, while more of my friends are still banned.

Armianlee

Terranslayer wrote: »

Armianlee wrote: »

They do not ban via IP, if they did then they would have dealt with bots long ago. Also a friend of mine was banned but his wife could still play and they have the same IP. So, there is more than likely something else going on here. Unless they have only just started with IP bans.

However, you should NEVER get an email from them stating to unban you they need you to email them your username/password etc. Those are 99 times out of 100 account stealing emails. NEVER click any link in the emails and enter your information either, always go through your own browser to the site and then enter it and verify with CS there that they sent the email. This all sounds too fishy to me, it could be that I am not understanding you correctly, but it seems off.

What does it say when you try to log in?

What was the email address the email came from?

This could really be something fine and legit, but the first paragraph screams account harvesting to me.

My "user information" do not means user name and password, I only need offer my paypal invoice number and security question, sorry for my poor English.

And my account is definitely banned because it says my account is suspended when I try to log in.

As you said, they may not ban player by ip adress, but their ban system must have some problem, one of my friends successfully restore his account in fact, while more of my friends are still banned.

Okay, that makes me feel much better. (not what happened to your friends, but that you didn't get shafted by some thief)

I cannot really say more on the topic, I don't know why all your friends got a ban at the same time. They are all going to have to get a hold of CS with their own info and get it looked at,

NakedSnake

babylon wrote: »

NakedSnake wrote: »

He has the same right to rant as every other complainer on these forums.

He actually doesn't, because this is discussing action taken against his account.

If it was against the rules you wouldn't be reading it.

babylon

NakedSnake wrote: »

babylon wrote: »

NakedSnake wrote: »

He has the same right to rant as every other complainer on these forums.

He actually doesn't, because this is discussing action taken against his account.

If it was against the rules you wouldn't be reading it.

I just figured they either haven't seen this yet or are just leaving it here for our entertainment.

ZOS_CarolusS

Hello @Terranslayer, we'll be reaching out to you via E-Mail as soon as possible. We are now closing this thread, as our forums are not the place to appeal to suspensions or bans.
Should you ever want to appeal a suspension or a ban, please contact our Account/Billing team here: https://help.elderscrollsonline.com