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Not installing properly

theshadow7777b16_ESO3
theshadow7777b16_ESO3
Soul Shriven
I have installed the game twice and every time I click the icon on my desktop ( The Elder Scrolls Online ), I run into the application multiple times because its not doing anything and then it gives me a message saying only one instance of this application can run. ><
  • zgrssd
    zgrssd
    ✭✭✭✭
    Let me get this straight:
    You installed the game.
    When you click the link nothing immediately happens.
    So you click it a few more dozen times.

    Have you considered just waiting?

    The launcher starts pretty fast for me. So fast I cannot intentionally cause that issue.
    If there is any delay it is propably on your end (virus scanner and/or UAC performing a check). The UAC in particular used to cause quite some delays with bigger .exe files*. Nothing the programmer can do anything about.

    For example, Sword Of the Stars I had the entire installation data crammed into one multiple GiB setup.exe. The UAC needed forever to finally get to start it.
    Edited by zgrssd on June 28, 2014 10:34AM
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  • ZOS_MichelleA
    ZOS_MichelleA
    ✭✭✭✭✭
    Hello, @theshadow7777b16_ESO3. This error occurs because your operating system is already running the ESO process, and as such, it will not be possible to run multiple instances.

    Please try the following steps:
    1. Access the launcher and click the cog wheel on the upper right corner of its window. This action will open the settings menu.
    2. De-activate the "Start on Bootup" option by ticking off the check box. Afterwards you should press the "Apply" button.
    If players are unable to access the launcher, as indicated by the previous action, players will have to access the task manager and terminate the launcher process.

    To access the task manager, press the CTRL + Shift + ESC keys simultaneously. In this window, please access the processes tab and locate the process(es) which will be called one the following:

    Bethesda.net_Launcher.exe

    Bethesda.net_Launcher.exe*32

    Once you locate it, right click on it with your mouse and select the "End Process"option for each of them. That should terminate the process, allowing you to be able to run the game.
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