The Vile Laboratory bugged?

phairdon · June 2014

Group of players trying to complete the Vile laboratory quest. We are at the beginning where you need to squeeze through the rubble & no one can get through.
Has anyone else experienced the same problem? Is there a fix?

larwillub17_ESO · June 2014

I have the same issue on 6/27/2014. People say you should hit E, but that option does not come up.

phairdon · June 2014

larwillub17_ESO wrote: »

I have the same issue on 6/27/2014. People say you should hit E, but that option does not come up.

Another player suggested this has been a problem since the latest patch.

kimboh · June 2014

No offence intended, but you have drank the potion and become a monkey right?

Ramar_Jungle · June 2014

I tried this 4 times since the patch, even abondoning and redoing the quest. I cannot get in and no prompt for the E. I am a monkey.

Riandr · June 2014

A week ago I was able to do this quest without a problem. Today, as a monkey, the option to press "E" and enter the rubble never showed. There were probably seven of us in the room, all monkeys and no one could continue the quest. It has definitely developed an issue.

ItsMeToo · June 2014

It was fun to watch all the monkeys... well... act like monkeys. LOL

melunkale · June 2014

yup I reported a bug for it, still no luck....

ariella321 · June 2014

Yeah, having the same problem. You can see the marker on the screen, but it seems like an invisible wall blocks you from getting close enough to it.

One person there with me said a customer support rep told them it was a known issue, and that they were working on a fix.

Thor_ThunderBolt · June 2014

It's 6/30/2014 @ 1:33 Tucson Time AZ... I'm a monkey and no "E" to squeeze into the hole yet... anyone else had any luck yet?

This is making a Monkey out of All of us. Need this before going to the last stage... LMAO... Figures!

Captainbristol0 · July 2014

Yep, same here.

Ace_Tomoe · July 2014

i can only confirm & support what's been written in this thread.

since patch 1.2.3 the quest "The Soul-Meld Mage" in the Vile Laboratory site in Coldharbour is definitely broken. apparently the interactable spot in the rubble you're supposed to squeeze through to the inner parts of the lab complex is now blocked by a glass wall, or has been moved so far away from the starting point at the entrance that it can't be interacted with anymore.

i can confirm that this problem hasn't been addressed in 1.2.4. i checked on the issue again today (july 1) after updating the client. at least one detailed bug report (mine) went to customer service about it, short time after 1.2.3 was up. i'm going to check on this regulary from now on & refile in-game bug reports as often as necessary until i (we, the community) get a reaction. i also brought up the issue in Coldharbour zone chat & asked people to do likewise.

...so: yoo-hoo dear ESO team

here's a broken part of your service, & it's been reported as broken for quite some time now. it's time for you to, do, something about it. don't you think? i'm sure you do.

will you please get to it then? thanks!

EQBallzz · July 2014

I'm in the room now with some others and experiencing the same thing. Both in monkey form and there is an invisible wall preventing us from reaching the interaction point or something.

felinith66 · July 2014

Use the 'Ask for help' option. Here's Gamemaster Gadget helping me with the quest:

rhunrunnerub17_ESO · July 2014

felinith66 wrote: »

Use the 'Ask for help' option. Here's Gamemaster Gadget helping me with the quest:

This is absolute crap. They've known about this for over a week now, they haven't fixed it, and the only workaround right now is to hope that a game master is available to pull you through? Why are they able to interract with the rubble when no one else can?

LadyLothi · July 2014

I can confirm that GMs are there to help. I wasn't even asking for help, but a GM was around to help another player with the same problem, so he asked me if I needed help as well and pulled me through.

Yes, it is an annoyance, but since they are around to help, it could be worse.

SienneYviete · July 2014

rhunrunnerub17_ESO wrote: »

felinith66 wrote: »

Use the 'Ask for help' option. Here's Gamemaster Gadget helping me with the quest:

This is absolute crap. They've known about this for over a week now, they haven't fixed it, and the only workaround right now is to hope that a game master is available to pull you through? Why are they able to interract with the rubble when no one else can?

They have quest bugs that have been around since beta that are still not fixed 1 week is really not a long time.

Jaclynn · July 2014

Just attempted this again last night. It is still not working for me.

Mykaah · July 2014

Use the "ask for help" button. I did last night and within a couple of minutes a GM appeared and helped several of us through the wall.

Ace_Tomoe · July 2014

aha! well it's a definite plus to read about some feedback. +1 to individual GM efforts to work around the problem. kudos also to you guys posting about it here in the forums.

that being said: i prefer to be able to follow this quest in my own time †again†, w/o being dependent on whether a GM happens to be available at the time i decide to do so, or not. this problem does not fall in the the "old unresolved issue" category. it's there since patch 1.2.3. i know for certain because i've done this twice on other characters before 1.2.3 went live.

apart from that; i think what i'm missing in a case like this is generally, professional feedback. ESO is a complex product; there can be no doubt about that. to make, or keep it error-free is factually impossible. then again: that doesn't excuse you from keeping users informed & updated about these issues, once they become known or users take the time to point them out.

Ace_Tomoe · July 2014

right, & to avoid looking like being on the forums is exclusively about moping: here's good news.

the Vile Laboratory squeeze-through-the-rubble bug is fixed. tried this quest again today & was able to finish it. thumbs up.

badbeansnub18_ESO · March 2016

03/09/2015 - This quest bug has returned as of the new DLC "The Thieves Guild". However, the work around is this... Stand next to the icon where the "E" should appear (but doesn't). Then type /stuck. You then click the unstuck button and pay the gold to be unstuck. Never mind that it says it will teleport you to a wayshrine because it won't. It will load for awhile and then teleport you past the rubble into the room. You can then continue on with the quest and complete it.

Reykice · March 2016

Thank you! It worked.

[snip]
[edited for bashing]

Xendyn · March 2016

Wow, here I was, about to be amazed that there were still GMs in the game and helping players.

And it's a necro from 2014

I was about to give you guys a prize for finding the Elusive GM!