Warning--Lessons To Re-Learn Buying Games...

RatsnevE

Warning--Lessons To Re-Learn Buying Games...

Unless you are willing to pay $60 to a developer to continue beta testing a game for them at your expense by pre-ordering or buying a retail copy from your favorite game store GOOD LUCK trying to get a full refund if it turns bad.

The individual processing my full refund at GameStop was lying through his teeth to me. There will be no refund from GameStop. Elevated to the supervisor, he now has taken on the task of trying to find out who this individual is because it turns out there is no record in my account even that a request for a refund was ever made. You might just as well claim I never requested the refund.

Zenimax of course we already know won't refund the game if it was bought from any 3rd party means. So it isn't their problem either--NOT.

Blackwidow

You know going into the purchase of a videogame that it is going to be a crap shoot.

MMOs are the biggest risk.

I'm not sure why you had to "re-learn" this.

Lalai

Gamestop doesn't do returns on new games that have been opened. That's not really a secret. Most places won't. They'll exchange it if the copy doesn't work, but very, very rarely will they do a refund on an open brand new game. This is 10 times as true for PC games since the CD key is now used and they can't resell it at all.

Also, the only records kept in your "account" are actual transactions.. which do not include requests for refunds and the like. There's no option to leave notes or anything like that, at least not for the retail stores.

daneyulebub17_ESO

I guess then that the OP needs to re-re-learn how these things work.

Worstluck

The only thing I can say is that if you are pre-purchasing an MMO that are you not 100% sure about, purchase it directly from the publisher/developer. They are usually (not always) more lenient about giving refunds than brick and mortar or other digital retailers.

ThePonzzz

I've never had an issue with GameStop allowing me to put my pre-order money toward another game if I changed my mind. I did that with Assassin's Creed IV when I decided to hold off until the next gen version.

Now if you mean you bought it, and took it home... Then what do you expect? You had every ample opportunity to beta test to see if you liked it. Many people did. Many people didn't. Myself, I didn't beta test... I went in blind. But shelling out $60 for a game I might not like isn't new. Welcome to real life.

Electus

You want to be able to buy a video game and play it for 2 months and then return it for a full refund?

......

Gedalya

Les Miserables

RatsnevE

Just saying... It's okay to lie and deceive--everyone does it including developers. You've all had a lot of fun playing the vast majority of ESO as I have had too. By Re-Learn I mean to re-examine the process I took buying ESO when I did. I abandoned long standing reasons not to buy by thinking to highly of the game franchise I suppose--it will be remarkable if that remains undamaged.

GameStop surprised me when too when processing the full refund with no questions asked. I had no idea that person was so full of it and I wasn't going to suspect and argue GameStop's policy to him since I felt there were exceptional circumstances about ESO warranting a full refund--and still do. I hope they find and fire the sob.

Zenimax now ought to do the right thing too but I'll have to wait and see.

Expressing my frustrations with a game I like to do. Should never have posted it as a Question though. I certainly got what I asked for on that score--maybe I can still edit the option out in the OP?

david271749

I had the same problem at a restaurant today. I ate half my food before I realized I didn't want to eat it anymore, and they wouldn't give me my money back. Unbelievable!

Sharee

RatsnevE wrote: »

Warning--Lessons To Re-Learn Buying Games...

Unless you are willing to pay $60 to a developer to continue beta testing a game for them at your expense by pre-ordering or buying a retail copy from your favorite game store GOOD LUCK trying to get a full refund if it turns bad.

The individual processing my full refund at GameStop was lying through his teeth to me. There will be no refund from GameStop. Elevated to the supervisor, he now has taken on the task of trying to find out who this individual is because it turns out there is no record in my account even that a request for a refund was ever made. You might just as well claim I never requested the refund.

Zenimax of course we already know won't refund the game if it was bought from any 3rd party means. So it isn't their problem either--NOT.

You know, you should NEVER buy a game again unless you are SURE its absolutely FLAWLESS.

Of course that means you'll never play a game again. I suggest you buy a book. Those generally don't have any bugs in them (unless the store had a vermin infestation, that is)

Monkeyshoeslive

Haha. Foolish mortal.

Rivqua

Less smart ppl walk

---

> way

RatsnevE

Gedalya wrote: »

Les Miserables

Enjoyed your meaningful reply. Thanks.

Fleymark

No surprise. The entertainment software industry (with the multi billion dollar GameStop retailer along with Wal-Mart, Target and Best Buy right in the middle of it) is the biggest legal licence to steal in the modern world. Outside of being a member of congress or on the staff of one.

DaGhostDS

Electus wrote: »

You want to be able to buy a video game and play it for 2 months and then return it for a full refund?

......

I think that sum up the problem with this whole thread.. It's been more than 2 month.. You probably played in the 2 hundred hours +, don't expect anyone to return your money at this point.

Laura

herp

fromtesonlineb16_ESO

RatsnevE wrote: »

Unless you are willing to pay $60 to a developer to continue beta testing a game for them at your expense by pre-ordering or buying a retail copy from your favorite game store GOOD LUCK trying to get a full refund if it turns bad.

Very sage advice, why did you not take it yourself?

If you're not willing to risk 'losing' the price you pay for it, don't pre-order.

RatsnevE

david271749 wrote: »

I had the same problem at a restaurant today. I ate half my food before I realized I didn't want to eat it anymore, and they wouldn't give me my money back. Unbelievable!

You fool! If you had only gotten food poisoning you could make a stronger case for refunding the cost of the meal. Instead you're just comparing ESO to being served to much for your appetite. I'll bet that restaurant would have given you your money back but you just gave up and didn't want to eat any more. Well, I'm still eating ESO but I must like the taste of sh$% among a lot of good foods. Books are great to compare game problems too.

Carnagan

Let's see... two months to play ESO before deciding you don't like it anymore... Yeah, that's pretty much the restaurant analogy right there.

Don't want to play ESO two months after buying it? Do what you do when you get halfway through a meal and decide you don't want but already paid for.

Walk away.

Feel free to keep the game/take home a doggy bag in case you want it later, but you aren't entitled to a refund.

As for comparing it to a book, I'd like to see a company that will take back a book that you've had for two months and has obvious signs of use (bent pages = used used game key) so that it cannot be resold. Unless you decided to whine and cry and generally act like a spoiled, entitled child until the manager gives it to you just to be rid of you.

Most places have a two week return policy. Why is anyone entitled to a refund on a product they've been using for two months? A product from an industry that everyone knows has very, very strict return policies?

Kingslayer

Lmao excellent what will this community come up with next.

isengrimb16_ESO

Well, see, while I know what a beta test is really for (and I do report bugs, etc, when I come across them, regardless), I used ESO and Wildstar's beta to _check out the games_ and see if I could handle them/liked them well enough to buy and subscribe and enjoy spending my free time with. I bought ESO; I didn't buy Wildstar, at least not now.

The real problem is that gaming has changed a lot the past 20 years. Yes, games used to be a lot harder, but companies would offer a free demo/shareware version of the things more often than not (sometimes on a cheap disc that came with several shareware/demos and maybe a few freeware items as well.) This "try before you buy" method of marketing doesn't seem to be very common any more.

I suppose after a while, both ESO and Wildstar may take a cue from WoW and have limited-time trials or "get to level x and cap there" type of trial. WoW had both in its history, and it was their 14 day trial that convinced me to buy into it.

Singular

RatsnevE wrote: »

Warning--Lessons To Re-Learn Buying Games...

Unless you are willing to pay $60 to a developer to continue beta testing a game for them at your expense by pre-ordering or buying a retail copy from your favorite game store GOOD LUCK trying to get a full refund if it turns bad.

So...if I'm willing to pay 60$ to continue beta testing...,etc..., I'm ok to get a refund?

DeLindsay

Since when are ANY games returnable just because you don't like it? It's been a decade or more since all electronic retailers took the policy of only returning software for an exchange of an exact item and only if defective. How is that hard to figure out?

Monkeyshoeslive

Ebgames in Australia (gamestop for you yanks) let's you return a game for full price up to 10 days after purchasing. Don't think it applies to MMO titles though

lecarcajou_ESO

Never go full ret... uh, refund.

Lalai

DeLindsay wrote: »

Since when are ANY games returnable just because you don't like it? It's been a decade or more since all electronic retailers took the policy of only returning software for an exchange of an exact item and only if defective. How is that hard to figure out?

Gamestop will let you return used games for up to 7 days after purchase, for whatever reason. New games can be exchanged if defective for the exact same game within 7 days of purchase. New games hit a snag because the company can't resell it as new.. and Gamestop doesn't really make much profit on new games they sell (or consoles really.. mostly accessories and used games). So allowing folks to return things because they didn't like it just doesn't tend to happen.

Sometimes, if we had a stellar customer we'd try and bend rules... like I remember at one point a lady had an xbox 360 where the reading lens scratched the disc (that perfect circular ring).. and she wanted to exchange the game. We didn't sell it to her with the scratch, and it was over two weeks after she'd bought it so we couldn't do a normal exchange.. we ended up doing an exchange for a used copy instead. So at least she still got the game. Obviously, this kind of thing can't be done at all with PC games because used PC games isn't even really a market.

coryevans_3b14_ESO

RatsnevE wrote: »

Just saying... It's okay to lie and deceive--everyone does it including developers. You've all had a lot of fun playing the vast majority of ESO as I have had too. By Re-Learn I mean to re-examine the process I took buying ESO when I did. I abandoned long standing reasons not to buy by thinking to highly of the game franchise I suppose--it will be remarkable if that remains undamaged.

GameStop surprised me when too when processing the full refund with no questions asked. I had no idea that person was so full of it and I wasn't going to suspect and argue GameStop's policy to him since I felt there were exceptional circumstances about ESO warranting a full refund--and still do. I hope they find and fire the sob.

Zenimax now ought to do the right thing too but I'll have to wait and see.

Expressing my frustrations with a game I like to do. Should never have posted it as a Question though. I certainly got what I asked for on that score--maybe I can still edit the option out in the OP?

I don't see how you think Zenimax returning your money for a game you played is the right thing. It would actually be the wrong thing.

sajackson

Oh ffs it's a computer game purchase, not a stock market investment.

You buy the game, you make the final decision, you take responsibility for your actions.

YOU TAKE RESPONSIBILITY FOR YOUR ACTIONS.

RatsnevE

Carnagan wrote: »

Let's see... two months to play ESO before deciding you don't like it anymore... Yeah, that's pretty much the restaurant analogy right there.

Don't want to play ESO two months after buying it? Do what you do when you get halfway through a meal and decide you don't want but already paid for.

Walk away.

Feel free to keep the game/take home a doggy bag in case you want it later, but you aren't entitled to a refund.

As for comparing it to a book, I'd like to see a company that will take back a book that you've had for two months and has obvious signs of use (bent pages = used used game key) so that it cannot be resold. Unless you decided to whine and cry and generally act like a spoiled, entitled child until the manager gives it to you just to be rid of you.

Most places have a two week return policy. Why is anyone entitled to a refund on a product they've been using for two months? A product from an industry that everyone knows has very, very strict return policies?

That is your Tom Foolery about my frustrations--not mine--but go for it if it helps you explain me off because I have made a new 'peace' with ZOS.

RatsnevE

Kingslayer wrote: »

Lmao excellent what will this community come up with next.

If you are unwilling to try you won't get anywhere. I'm darn certain that if I read a large novel and two months later found a chapter missing near the end let's say that any reputable book company would at least give me store credit back for it if they discovered that there whole stock was faulty and that isn't much different from this. I think you all sound like real stubborn die-hard hardcore gamers who have made the whole game by now work well for you. But I doubt I have any intention of carrying the game that far past my more casual play.

I bought a headset though to hopefully get more serious about grouping. I need to seriously respec the character too. Surely all the gold I've accumulated will come in handy at some point.

Peace until we meet in PvP (which could happen some day) if we are still around in the realm. I know none of you like my attitude but I already know that ZOS didn't plan ESO out to be hardcore only. You don't have to jump on me so because it doesn't do any of us any good imo.