Game completely crashed after new motherboard

Shunyakaruna

Hello!~

So I am one of those sorry fools who had water too near his computer and fried his MSI motherboard. Subsequently I had to buy a new one: a Gigabyte GA-Z97X to be precise.

My system specs:
Core I7
Geforce GTX 650 TI (old, I know)
Windows 8
Blah ... blah

I didn't think too much of it when this first happened; ESO has been known to randomly crash. But the crashes have subsequently got worse, and now I am completely unable to play the game. I'm going to uninstall and re-install the game and see if that helps, but I am just rather confused on why changing my motherboard would cause such an error.

Brabok

when you say crash... is there an error message? if so what does it say?

ZOS_HugoP

Greetings @Shunyakaruna‌ ,

Can you make sure that you don't have any overclocked hardware? f you have any hardware that came factory overclocked then return the clock speed to the default setting. Please refer to the manufacturer for the default clock speed.

theyancey

I would update the firmware/bios of that board too.

Tandor

At a rough guess, I'd say it was the new motherboard. Did you install it yourself, or have it done professionally? All heat sinks properly done? Heve you monitored temperatures? Is the new motherboard 100% compatible with the rest of your system? Is it properly seated and everything properly secured to it?

However, the other possibility is that when you fried the old motherboard it wasn't the only thing to be damaged. What about the other components, like memory sticks, graphics card, PSU etc?

rayeab16_ESO

also, and this might sound daft....
did you do a full clean install of your operating system and the new drivers when you swapped out your mainboard?
leaving any drivers in the background of your OS can casue a lot of those types of crashes.
unless your mainboard matched exactly, its more likely to casue BsoD and similar. i know because i have had to whipe many, many PCs over the years when we upgrade them at work.
most times its safer and easier to just start from scratch. the only times we dont, is when we ether use the hdd as a seccondary, or replace the board with same make and nearly same model.

*looks at mainboard types*
yeah, if you swap a gigabyte for another gigabyte, you usualy have it fine, but swaping an MSI for a gigabyte might be old drivers lurking in the system.
if the crashes persist, it might be worth a whipe and reinstall.

Shunyakaruna

Thanks everyone for the comments!

ZOS_HugoP wrote: »

Greetings @Shunyakaruna‌ ,

Can you make sure that you don't have any overclocked hardware? f you have any hardware that came factory overclocked then return the clock speed to the default setting. Please refer to the manufacturer for the default clock speed.

Hugo, this might sound a tad bit sad, but how would I check for such a thing?

Tandor wrote: »

At a rough guess, I'd say it was the new motherboard. Did you install it yourself, or have it done professionally? All heat sinks properly done? Heve you monitored temperatures? Is the new motherboard 100% compatible with the rest of your system? Is it properly seated and everything properly secured to it?

However, the other possibility is that when you fried the old motherboard it wasn't the only thing to be damaged. What about the other components, like memory sticks, graphics card, PSU etc?

Tandor, yes, I indeed installed iT myself. I have a Cooler Master G8 GTX after market CPU cooler, so I doubt it's because of overheating issues. And I assume the motherboard is 100% compatible, but I'm relying on my friend who is a computer science major ... I merely know how to read directions and put a computer together from scratch. Anything more is beyond me.

And as far as the other components are concerned, I was playing ESO after I installed my motherboard on full graphics; I assume that if my GPU was damaged, or even my memory, that it wouldn't have played at all.

rayeab16_ESO wrote: »

also, and this might sound daft....
did you do a full clean install of your operating system and the new drivers when you swapped out your mainboard?
leaving any drivers in the background of your OS can casue a lot of those types of crashes.
unless your mainboard matched exactly, its more likely to casue BsoD and similar. i know because i have had to whipe many, many PCs over the years when we upgrade them at work.
most times its safer and easier to just start from scratch. the only times we dont, is when we ether use the hdd as a seccondary, or replace the board with same make and nearly same model.

*looks at mainboard types*
yeah, if you swap a gigabyte for another gigabyte, you usualy have it fine, but swaping an MSI for a gigabyte might be old drivers lurking in the system.
if the crashes persist, it might be worth a whipe and reinstall.

Rayeab, thank you. No, that is most certainly not daft; I am. I would have never thought to wipe my entire computer because of drivers from my old motherboard. I might end up doing that to see if it helps. Thanks!

Fuzzylumpkins

It wont be your hardware although ZOS will make sure to tell you it is everytime.

They will ask for completely useless crap like your specs and dx diag, etc- and have you run infernal test over and over that solve nothing. Then one day they will flip the switch on the server on/off and BAM it will be fine but not before you are left feeling like it is you.
-
Anyway let the community help you with this one instead of trying zos.

Wipe your drive, reinstall windows and programs, update drivers, update/install latest version of direct X and best of luck.

Asava

If you changed motherboards, different make and model, then I'd suggest that you reinstall/repair your windows OS. The resources are all messed up and that is more than likely causing the conflict that results in your game crashing.

KalecStromhir

You do not plug in a drive to a new mobo with the old drivers on it.
You wan to do a full clean install.
Both mobo most likely uses different network, IRQ, hardware... This is the problem you are crashing.

Corew

Do you have memory sticks in all 4 slots running at full speed? If you do try removing 2 of them or set them to a lower frequency, I don't know about Z97 boards but Z87 often become unstable (a known issue) with 4 sticks running at full speed.

Symmachus

It's amazing it even boots like that. Your poor windows install got a body transplant. X^P

Sidney

Questions:

1. Before you put the new motherboard in, did you check if it was compatible with your cpu?
2. Someone else asked if you installed the heat sink properly but you didn't actually respond to this. Did you use thermal paste? Are you using a new CPU also? How did you get everything apart earlier? Did it just come apart easily or did you have to yank on it?

Fuzzylumpkins

Sidney wrote: »

Questions:

1. Before you put the new motherboard in, did you check if it was compatible with your cpu?
2. Someone else asked if you installed the heat sink properly but you didn't actually respond to this. Did you use thermal paste? Are you using a new CPU also? How did you get everything apart earlier? Did it just come apart easily or did you have to yank on it?

Sidney I would like to say I appreciate the positive attitude your post presents by puking all over it! How dare you! Pretty colours, pink and unicorn farts everywhere. This makes me sick. I have an upside down frown now. It makes my face hurt.

RinaldoGandolphi

I would update bios to newest version on gigabyte support site.

reinstall windows fresh that should solve your issues as switching motherboards with windows can be dicey sometimes.

Elf_Boy

There is a lot of good info here.

Clean install is the easiest way to make sure all your drivers are right for the hardware.

Check your ram and cpu for compatibility, your psu to make sure it has the watts for everything.

Bios update to to make sure all the above work.

Re-install your apps.

If you still crashing we need error messages to go further.

Vandril

I know pretty much everyone is already saying this to you, but if you haven't yet, you really, really need to completely reinstall your Operating System (Windows, I assume). Keeping the old install after changing out your motherboard will break many aspects of Windows (mainly the drivers, but Windows itself is also likely to have issues). If you have yet to do this, there is a 99% chance (yay for made up but mostly true statistics!) that this is the cause of your problem.

I know it's annoying, but this is just the nature of this sort of thing. I'm sure your Computer Science friend will gladly agree with this point, if you ask him/her. I honestly can't stress enough how important it is to freshly reinstall your OS after changing motherboards.

jazon1972_ESO

yea i would say update firmware/bios do a clean install of windows then download new drivers (dont use any included on disk ones other then maybe network to get you online) only time its ok to keep an old OS with a new motherboard is if you replace it with the same exact thing and even then revisions can be in issue.

P.s avoid msi in the future total junk and go ASUS or EVGA next time Gigabyte used to be great but have really gone downhill in resent years