Don't play in the last 15 minutes before maintenance. "Helping you is our passion."

david271749

I was selling items for a respec before the srver went down. I went from 9,600 to 10,600. Not bad. I got on the forums to get some last minute feedback on my respec.

Server comes back up fast. The gold I made was gone. Oh. No problem. I can go sell those items again. Nope. Items are gone too. So, I put in a ticket through this site's support system. In my experience, the in game support system is useless. I haven't received a reply from using that thing since the first week in game. I think they just gave up on that one.

I get the automated message. We will redirect this to the correct department. "Escelated" If you don't reply within seven days, we'll assume the issue is resolved. I reply, restate my problem, and ask for compensation. This is what I got:

"Currently, there will be no restoring items, quest progress or character levels due to rollbacks. If this happened during scheduled maintenance, please be sure to log out of the game as soon as the system broadcast appears to ensure your character has enough time to back up to the server. This will help prevent any future loss and protect your character and inventory from unwanted resets. I apologizes for any inconvenience this causes you.

Thank you for your continued interest and support!"

Sweetest Regards,
Candie
The Elder Scrolls Online Team

If this is the case, we need more than a 15 minute warning that the server is going down. Tell us to log off so we won't lose our stuff.

TLDR; Read the title.

subecsanur

Was this ever posted anywhere? And why would you get a partial roll back with no gold and no item?
This is the same buying some wrong item for 10k gold and only to be able to sell it back for 59g.

They need to really fix this.

Those greedy merchants!!!!!

Evergnar

Ridiculous. Sorry to hear it but thanks for informing the rest of us.

vyndral13preub18_ESO

Ouch that stinks.

Phantorang

This needs to be adressed quickly, doesnt matter what the TOS says. Until they fix this they should also say this in the ingame announcement they use before the servers go down.

And only partial rollback?! Sorry to hear that, hope they listen now though!

magickats242cub18_ESO

This needs to be posted in the Customer Support forum, hopefully the appropriate mods will get this looked into. Hope you submitted a ticket, and things get back to what they should be.

david271749

magickats242cub18_ESO wrote: »

This needs to be posted in the Customer Support forum, hopefully the appropriate mods will get this looked into. Hope you submitted a ticket, and things get back to what they should be.

I did and got trolled by fanbois.

vyndral13preub18_ESO

david271749 wrote: »

magickats242cub18_ESO wrote: »

This needs to be posted in the Customer Support forum, hopefully the appropriate mods will get this looked into. Hope you submitted a ticket, and things get back to what they should be.

I did and got trolled by fanbois.

Well you in the right forum now, the haters should be here shortly to tell you how the game sucks and it killed their puppy.

Noswell

vyndral13preub18_ESO wrote: »

Well you in the right forum now, the haters should be here shortly to tell you how the game sucks and it killed their puppy.

My graphics card overheated playing ESO, the fan exploded and flew like the blade of Krull into the heart of my canine friend. Thank you for your well wishes.

Mablung

Noswell wrote: »

vyndral13preub18_ESO wrote: »

Well you in the right forum now, the haters should be here shortly to tell you how the game sucks and it killed their puppy.

My graphics card overheated playing ESO, the fan exploded and flew like the blade of Krull into the heart of my canine friend. Thank you for your well wishes.

OMG a Krull reference. I thought I was the only one that knew about that movie.

phaneub17_ESO

I learned a similar experience with rollbacks. If you withdraw an item from your bank manually and get rolled back, the item will reappear in your bank as if you never took it out. If you however deconstruct something that is in your bank directly from the crafting station, when you get rolled back you neither get the crafting experience, the deconstructed mats, OR the item that used to be in your bank. I unfortunately deconstructed through 20+ glyphs and gained a crafting level, game rolled back, and all of that was gone.

Thunderchief

Um I assumed the character information gets backed up AFTER everyone is kicked from the server. Am I being ridiculous for thinking this is logical?

Mablung

Thunderchief wrote: »

Am I being ridiculous for thinking this is logical?

Yes.

phaneub17_ESO

Thunderchief wrote: »

Um I assumed the character information gets backed up AFTER everyone is kicked from the server. Am I being ridiculous for thinking this is logical?

Nope. Their system appears lazy, it only saves you if you engaged in a logout/quit or pass through a loading zone such as an instance. If you get kicked out by the game or the game crashes with a report screen and all, your game does not get saved. It is a wonder if people can abuse rollbacks or intentionally crashing their game to dupe items; I wouldn't try it though.

Natjur

Mablung wrote: »

Noswell wrote: »

vyndral13preub18_ESO wrote: »

Well you in the right forum now, the haters should be here shortly to tell you how the game sucks and it killed their puppy.

My graphics card overheated playing ESO, the fan exploded and flew like the blade of Krull into the heart of my canine friend. Thank you for your well wishes.

OMG a Krull reference. I thought I was the only one that knew about that movie.

The movie was great, the game......

Mablung

Natjur wrote: »

Mablung wrote: »

Noswell wrote: »

vyndral13preub18_ESO wrote: »

Well you in the right forum now, the haters should be here shortly to tell you how the game sucks and it killed their puppy.

My graphics card overheated playing ESO, the fan exploded and flew like the blade of Krull into the heart of my canine friend. Thank you for your well wishes.

OMG a Krull reference. I thought I was the only one that knew about that movie.

I hope you mean the movie, not the game

I stated movie in my post.....BUT I never knew there was a video game! Oh how many hours I would have lost had I....

Armianlee

Mablung wrote: »

Natjur wrote: »

Mablung wrote: »

Noswell wrote: »

vyndral13preub18_ESO wrote: »

Well you in the right forum now, the haters should be here shortly to tell you how the game sucks and it killed their puppy.

My graphics card overheated playing ESO, the fan exploded and flew like the blade of Krull into the heart of my canine friend. Thank you for your well wishes.

OMG a Krull reference. I thought I was the only one that knew about that movie.

I hope you mean the movie, not the game

I stated movie in my post.....BUT I never knew there was a video game! Oh how many hours I would have lost had I....

I actually played that back in the day. It was... well... you didn't miss much.

Noswell

Natjur wrote: »

The movie was great, the game......

I thought so too. Then I tried to watch the movie again a few years ago. Some things are better left as fond memories.

WetWilly00b14_ESO

"Currently, there will be no restoring items, quest progress or character levels due to rollbacks.


I wonder if this is gonna be their answer to alot of us losing all our quest zone achievements.....lol

UrQuan

Noswell wrote: »

Natjur wrote: »

The movie was great, the game......

I thought so too. Then I tried to watch the movie again a few years ago. Some things are better left as fond memories.

Nah, I watched it again a few years ago too. It's still freaking awesome! The slayers are so cool...

Wolfshead

subecsanur wrote: »

Was this ever posted anywhere? And why would you get a partial roll back with no gold and no item?
This is the same buying some wrong item for 10k gold and only to be able to sell it back for 59g.

They need to really fix this.

Those greedy merchants!!!!!

It was post on forum yesterday that EU megaserver would be down for maintenance today so yeah it was posted and it was enough time to see the info on this forum about this maintenance.

And to OP you should know that play so close to a maintenance is not very smart and you could have easy have wait for server to come back up before you did you respec.

david271749

Wolfshead wrote: »

subecsanur wrote: »

Was this ever posted anywhere? And why would you get a partial roll back with no gold and no item?
This is the same buying some wrong item for 10k gold and only to be able to sell it back for 59g.

They need to really fix this.

Those greedy merchants!!!!!

It was post on forum yesterday that EU megaserver would be down for maintenance today so yeah it was posted and it was enough time to see the info on this forum about this maintenance.

And to OP you should know that play so close to a maintenance is not very smart and you could have easy have wait for server to come back up before you did you respec.

I didn't respec, thank God. I was vendoring things so I could respec after the server came back up. I honestly didn't think I had to log out. A lot of other people seem to play out that last 15 minutes too.

Srugzal

WetWilly00b14_ESO wrote: »

"Currently, there will be no restoring items, quest progress or character levels due to rollbacks.


I wonder if this is gonna be their answer to alot of us losing all our quest zone achievements.....lol

Well, no, since they're not actually lost, just not displayed properly. An email I got from support about that makes it clear that a fix is in the works:

We are still working on a solution to the Achievement display issue but I am soory to say I am unable to provide an ETA, rest assured though we are determined to fix this and will update in our patch notes as soon as a fix is being deployed.