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david271749

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ShadoGazer

david271749 wrote: »

I was selling items for a respec before the srver went down. I went from 9,600 to 10,600. Not bad. I got on the forums to get some last minute feedback on my respec.

Server comes back up fast. The gold I made was gone. Oh. No problem. I can go sell those items again. Nope. Items are gone too. So, I put in a ticket through this site's support system. In my experience, the in game support system is useless. I haven't received a reply from using that thing since the first week in game. I think they just gave up on that one.

I get the automated message. We will redirect this to the corrct department. "Escelated" If you don't reply within seven days, we'll assume the issue is resolved. I reply, restate my problem, and ask for compensation. This is what I got:

"Currently, there will be no restoring items, quest progress or character levels due to rollbacks. If this happened during scheduled maintenance, please be sure to log out of the game as soon as the system broadcast appears to ensure your character has enough time to back up to the server. This will help prevent any future loss and protect your character and inventory from unwanted resets. I apologizes for any inconvenience this causes you.
 
Thank you for your continued interest and support!"
 
Sweetest Regards,
Candie
The Elder Scrolls Online Team

If this is the case, we need more than a 15 minute warning that the server is going down. Tell us to log off so we won't lose our stuff.

TLDR; Read the title.

I may just be mistaken here, but I think they DO tell you to log off, with that system wide message. What more do you want them to put? "Log off now, because you may lose 1000 gold and the items you sold"? They pretty much do, if you pay attention to the system wide messages, which I don't think you do....

david271749

ShadoGazer wrote: »

david271749 wrote: »

I was selling items for a respec before the srver went down. I went from 9,600 to 10,600. Not bad. I got on the forums to get some last minute feedback on my respec.

Server comes back up fast. The gold I made was gone. Oh. No problem. I can go sell those items again. Nope. Items are gone too. So, I put in a ticket through this site's support system. In my experience, the in game support system is useless. I haven't received a reply from using that thing since the first week in game. I think they just gave up on that one.

I get the automated message. We will redirect this to the corrct department. "Escelated" If you don't reply within seven days, we'll assume the issue is resolved. I reply, restate my problem, and ask for compensation. This is what I got:

"Currently, there will be no restoring items, quest progress or character levels due to rollbacks. If this happened during scheduled maintenance, please be sure to log out of the game as soon as the system broadcast appears to ensure your character has enough time to back up to the server. This will help prevent any future loss and protect your character and inventory from unwanted resets. I apologizes for any inconvenience this causes you.
 
Thank you for your continued interest and support!"
 
Sweetest Regards,
Candie
The Elder Scrolls Online Team

If this is the case, we need more than a 15 minute warning that the server is going down. Tell us to log off so we won't lose our stuff.

TLDR; Read the title.

I may just be mistaken here, but I think they DO tell you to log off, with that system wide message. What more do you want them to put? "Log off now, because you may lose 1000 gold and the items you sold"? They pretty much do, if you pay attention to the system wide messages, which I don't think you do....

Lol. I pay attention. I read it in English, German, and Spanish. There's nothing in the messages about rollbacks or lost progress/items/gold.

ShadoGazer

But your OP says:

"At least tell us to log off so we don't lose our stuff"

And they already do. Just because they don't use so many words doesn't mean they aren't telling you to log off so you don't lose anything. I mean, seriously. There's only so much a system wide message to everybody (including those who are logging on at the time), can tell you before it becomes more of a hassle to read than it's worth. Also, it's kinda common sense that if someone tells you to log off BEFORE the shut down, that they're telling you, to prevent loss of items/level/etc. Just sayin'