CS asked me to wait for a specialised team to contact me, that was 10 days ago.....

harmen_hulsb16_ESO

Dear Zenimax

Before the Craglorn patch (1.1.2) I enjoyed the game a lot and only occasionally encountered a bug. Since this patch I have huge latency issues and am I often getting login errors. This prevents me from playing ESO for almost 2 weeks now. 10 days ago I made a ticket (no. 140526-014107). Customer Support tried to help me, but their suggestions did not fix my problems. CS escalated my problem and told me to wait till a specialized team would contact me again. CS even told me that this team would provide a solution. You can see that in the last e-mail of the conversation below:

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Greetings once more!

Thank you for contacting The Elder Scrolls Online Team.

I am very sorry to hear that the issue was not resolved. Thank you for providing the Game Consultant, I shall forward this issue with all the information to our specialized team, they will investigate and provide a solution. Please wait while they contact you once more.

My sincere apologies for any delay on this issue, and thank you for your patience and understanding.

Thank you for your continued interest and support!

Warm Regards,
Victor, The Elder Scrolls Online Team

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This mail I got 10 days ago and I'm still waiting. In the first place waiting for the specialized team to contact me as stated above, in the second place for looking together for a solution. BTW. In the meantime I sent several mails with additional information as a reply on the e-mails, but I didn't get any response.

Why the silence, what went/ or is going wrong that I did not even get a message that the specialized team is looking to my problem? Or do I understand the message above completely wrong? Is it usual to wait this long or even longer?

I'm getting really disappointed. I like the game, but for almost 2 weeks I can't play the game now and I have no clue when I will be able to play again. Will it take another 2 weeks? maybe a month? or will it never be fixed? In the meantime I'm paying money for not being able to play...

I really hope that posting in this forum will make the specialized team or someone else finally contact me... Because on e-mails zenimax does not respond anymore?

Napoleonicus

In my case, it took a week for someone to contact me. They did, mind you, but why it took so long is beyond me.

Arwyn

I had a specialised team contact me once, they gave me the wrong answer which totally showed they didnt read my ticket and then it took another 5 days to get another answer...also nothing to do with the ticket. In all 20 days later I got an answer. That answer "Raised a feedback report theres nothing we can do"

killabunny1234b16_ESO

@Arwyn ✭✭✭
7:58PM
"I had a specialised team contact me once, they gave me the wrong answer which totally showed they didnt read my ticket"

same here only been waiting 4 days here, made multiple tickets and the admin of these forums made a ticket for me as well.
No response or reply. the last email was a specialized team after sending a game consultant report that also did not read my email at all
they told me to try windowed full screen mode when i had said in my 1st paragraph that i was running in windowed full screen already.

for a week long nightmare of a bug.. (that still is not fixed) that's the total of the information I've got from them.. "use windowed fullscreen mode"..

I'm guessing that the CS is totally overrun at the moment.. So many people asking for help with so many after patch bugs.

Gisgo

Expect a SWAT team of DKs or something.

Reykice

Yea they will always say that and they will contact you... eventually. Then they just mail you after the next patch asking you if its fixed or something....

Tavore1138

I suppose it takes time to place job ads, interview people and then get them started?

Brakkar

The part saying 'our specialized team' is a joke of the year.

Arwyn

Brakkar wrote: »

The part saying 'our specialized team' is a joke of the year.

Sadly calling it "Customer Service" is more likely to get top vote.