Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
The quick brown Khajiit jumped over the lazy Argonian.
Paralyse
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(ZOS fixed the issue without any further action necessary on my part. Good job!)
Edited by Paralyse on June 5, 2014 5:28AM Paralyse, Sanguine's Tester, Patron Saint Of SToT (Sweetroll Thieves of Tamriel)
Toons:
(AD) Lady Katrana, Dark Mistress of Flames, Favored of Boethiah (Dunmer mystic/ward/fire magsorc)
(DC) Syrio of Braavos, Covenant Shadow Blade Dancer, Servant of Mephala (Khajiit NB)
"I didn't see any sweetrolls around here; surely you must be mistaken...must be the Thieves' Guild, they've got quite a taste for them, you know."
Toons:
(AD) Lady Katrana, Dark Mistress of Flames, Favored of Boethiah (Dunmer mystic/ward/fire magsorc)
(DC) Syrio of Braavos, Covenant Shadow Blade Dancer, Servant of Mephala (Khajiit NB)
"I didn't see any sweetrolls around here; surely you must be mistaken...must be the Thieves' Guild, they've got quite a taste for them, you know."
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Saerydoth✭✭✭✭While I don't agree with the *method* they are using for verification (email), the verification process itself makes sense. They aren't just going to change your information based on a ticket. If they did, how would you feel if someone else got into your account and changed things?
If you don't have a security question set up, SET ONE UP. It takes like 2 minutes. -
Paralyse✭✭✭(See above)Edited by Paralyse on June 5, 2014 5:29AMParalyse, Sanguine's Tester, Patron Saint Of SToT (Sweetroll Thieves of Tamriel)
Toons:
(AD) Lady Katrana, Dark Mistress of Flames, Favored of Boethiah (Dunmer mystic/ward/fire magsorc)
(DC) Syrio of Braavos, Covenant Shadow Blade Dancer, Servant of Mephala (Khajiit NB)
"I didn't see any sweetrolls around here; surely you must be mistaken...must be the Thieves' Guild, they've got quite a taste for them, you know." -
theweakminded✭✭✭QQ. Battle.net had years and years of work, to instantly expect the same is senseless. They do not have the best system, but at least some verification exists. Not sure how you have an account without the security question. I'm pretty sure that was mandatory.
As Sear said, set a question up. Takes literally no time or effort. -
Paralyse✭✭✭(ibid.)Edited by Paralyse on June 5, 2014 5:29AMParalyse, Sanguine's Tester, Patron Saint Of SToT (Sweetroll Thieves of Tamriel)
Toons:
(AD) Lady Katrana, Dark Mistress of Flames, Favored of Boethiah (Dunmer mystic/ward/fire magsorc)
(DC) Syrio of Braavos, Covenant Shadow Blade Dancer, Servant of Mephala (Khajiit NB)
"I didn't see any sweetrolls around here; surely you must be mistaken...must be the Thieves' Guild, they've got quite a taste for them, you know." -
Bryong9ub17_ESO✭✭✭✭You HAVE to set up a security question when you create an account. Its not there fault you dont remember doing this...And second, it is there policy to ask and verify your account information for your security. In my opinion I'm glad and thankful they are doing this. Its just unfortunate that most people are way to arrogant to realize this...
And if you don't want to do it through email, they have a customer support number that you can call.Edited by Bryong9ub17_ESO on June 5, 2014 3:58AM -
ausmack2014✭✭✭I had a similar problem regarding the forum. While two of my game customer service interactions were positive, the forum one was a nightmare. I needed to activate the forum account but either I didn't get the original set up email or it was accidentally deleted. Either way, I contacted them to set it up and it took approximately 6 email exchanges to get through to them what I wanted. They kept telling me to do things that I couldn't do because I didn't have a forum account set up. It was like one of those catch-22 situations; to do what they wanted, I needed to have a forum account, which I didn't have and wanted. By the end I was ready to pull out chunks of my hair in frustration. Eventually I did get it sorted and they were very apologetic for the misunderstanding. I just couldn't figure out how they misunderstood me, since the original request was fairly clear. I'm just wondering if some of their support staffing is sourced out of India or another non-English speaking location because it seems from the answers I got that English definitely wasn't a first language. And when that happens, its a lot easier for misunderstandings to occur.