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My account is banned - How can i prove my innocence?
PayneTK
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Since yesterday i was talking via mail to support because my account got banned for "suspect behavior". After providing them with Email Address, UserID, last Card Digits and Secret Answer they verified that i have been confirmed for "Gold Farming".
How is this even possible, last few days i was very active on the forum (mostly complaining about the Templar nerf) and since the last patch i only fed my horse with my main lvl 49 Templar and tested some new lvl 1 alts (nightblade and sorcerers).
I paid good money for this game, invested a lot of time in my character, i never used anything against the rules, i didn't insult people, i didn't spam, i even reported gold spammers/farmers because i hate them with a passion.
I was playing this game since beta, i barely made money for a horse and my main character has 10k gold on him. (that's maximum i ever had after the first horse without investing in a backpack or bag)
How can i prove my innocence and recover my account? ..is it possible that i was hacked? I didn't receive any mails informing me of "Login From Unknown IP Address"
What can i do? Should i continue talking to support via mail? They already gave me a verdict. Is there a number i can call?
How is this even possible, last few days i was very active on the forum (mostly complaining about the Templar nerf) and since the last patch i only fed my horse with my main lvl 49 Templar and tested some new lvl 1 alts (nightblade and sorcerers).
I paid good money for this game, invested a lot of time in my character, i never used anything against the rules, i didn't insult people, i didn't spam, i even reported gold spammers/farmers because i hate them with a passion.
I was playing this game since beta, i barely made money for a horse and my main character has 10k gold on him. (that's maximum i ever had after the first horse without investing in a backpack or bag)
How can i prove my innocence and recover my account? ..is it possible that i was hacked? I didn't receive any mails informing me of "Login From Unknown IP Address"
What can i do? Should i continue talking to support via mail? They already gave me a verdict. Is there a number i can call?
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Auric_ESO✭✭✭✭There is a dispute process. On the support page of the eso website. There is a specific drop down for ban dispute. Go there. Alternatively what I would do is call them. Ask for account disputes and ask for a supervisor if they put you off. You'll be put on hold. Be patient and polite and see what they can do"The purpose of training is to tighten up the slack, toughen the body, and polish the spirit." Morihei Ueshiba0 -
ZOS_TristanK✭✭✭✭✭
✭Hello, @PayneTK. This thread has been closed as discussing disciplinary action on the forums is against our Code of Conduct. We encourage you to reply to the most recent email from our Support Team to continue your conversation. You can also put in a callback request on our Support Page if you'd like to speak with an agent. Thank you.0
This discussion has been closed.