Are you unable to log into the game right now?

tjmcguire

I don't think the devs realize how widespread this is, and I'm hoping that we can get some very unscientific, but ballpark numbers, for all those affected by the 301/Timeout issues

nerevarine1138

I can log into the game and play

This really didn't need to be a poll. Read the Fixes sticky.

tjmcguire

I am unable to log into the game (cannot reach the character screen)

Yes I know they are aware. Reading comprehension would show you that this is to see just how widespread it is. NOT to let them know that it is happening.

nerevarine1138

I can log into the game and play

It's not an awareness issue. They just applied a hotfix. That would cause a temporary login issue for everyone, regardless of whether the 301 error affects them.

mfischer303b14_ESO

I am unable to log into the game (cannot reach the character screen)

when did they apply a hotfix? i sure didnt see it, havent been able to log into game now for 16hours.

tjmcguire

I am unable to log into the game (cannot reach the character screen)

^ what mfischer said. And it's been about 22 hours now for me.

Zershar_Vemod

I can log into the game and play

nerevarine1138 wrote: »

This really didn't need to be a poll. Read the Fixes sticky.

This.

This is related to the Error 301 issue which is a top priority.

tjmcguire

I am unable to log into the game (cannot reach the character screen)

Reading. Comprehension. I'm not even going to bother to explain it again. Go read the poll description again. Think about it. Use reading comprehension. Thanks!

mfischer303b14_ESO

I am unable to log into the game (cannot reach the character screen)

and not to mention SUPPORT is a joke! first thing they say is reset your router lol, I have tried to log in from different computers, My nephew tried to log me in from 800miles from my computer still same problem, Our characters are stuck ingame that is what the problem is. The server needs to be reset. OH dont want to hurt the people playing by no meens, Stupid support emails reset your dns, flushdns ect ect. does not explain the fact cant log in from a different computer across country.

avalonarcana

I can log in to an alt or create a new char and play just fine but I can't log in to my main. Still waiting on a response from "support" as their first response to clear cache, lower security on firewall blah blah blah DIDN'T WORK. Hello, if it was on my end then why am I able to play all my chars but ONE..again my MAIN ONE! Frustrated!!!

Incident: 140524-038148

mfischer303b14_ESO

I am unable to log into the game (cannot reach the character screen)

be happy you can get to a alt, most of us cant get to character screen

avalonarcana

I do consider myself lucky that I can at least play even though it's not the one I want to play, however my point is to let them know their attempts to make me feel like it's a problem on my end is just as unacceptable as it is for you and others that can't get in the game at all and seem to have gotten the same response from them. Here's hoping someone get's it and we are all back to playing soon.

mfischer303b14_ESO

I am unable to log into the game (cannot reach the character screen)

Amen brother

theyancey

I can log into the game and play

I haven't had any log in issues since launch.

avalonarcana

mfischer303b14_ESO wrote: »

Amen brother

Amen Sister works better for me lol

tjmcguire

I am unable to log into the game (cannot reach the character screen)

So I just replied to support with the following, proving what others have said about this being a server side/ESO/Zenimax issue:

Ok I have just verified I was correct.

I had my friend Jeremy log into my account, on his machine, at his house, and it timed out and was unable to connect.

I then took his account info, on my computer, at my house, and successfully logged into the character select screen which I have been unable to do for 24 hours now, using my account.

The issue is definitely on ESO’s end.

I am so frustrated. I REALLY just wanted to relax and play today.

mfischer303b14_ESO

I am unable to log into the game (cannot reach the character screen)

yes, this happened quite often in Earth and beyond, and in AOC, i call it black hole, its when our characters get stuck and are unable to log out correctly. quick fix would be a server reboot, One is sched. for monday. THANKS for not being able to play on a weekend, how long it take to reboot server right now?? not long. But it would only be a quick fix, Ive sent in 8 support tickets so far, I think they are automated responses i get back cause what they tell me to do is just stupid. Change my DX11 to DX9, flushdns, edit my host file, ect ect. when you can see they dont read our support tickets.

mfischer303b14_ESO

I am unable to log into the game (cannot reach the character screen)

OH and email i just got from support was a Survey on how they are doing. NICE reply to a support ticket

Gwarok

I can log into the game and play

Loging in isn't an issue for me, it's transferring from one zone to another that is difficult at times; but of course atm it's "prime" time.

KitLightning

I can log into the game and play

@Gwarok you get thrown off the server when travelling too I.R.Stuck in Shadowfen *nuuus*

Gwarok

I can log into the game and play

@KitLightning going from say Glenumbra (doing VR content) to Stormhold, Shadowfen (original EP content zone for me)... wayshrine to wayshrine... to vend, bank, and what not yeah I get lots of crashes doing that, It's easier I found when there is a guildie or a group member already there and I can use the "travel to player". I use to travel to Riften to do vending etc, but I like the looks of Stormhold (and I don't have to listen to the constant "It's Here!" I haven't been able to quite figure out)

KitLightning

I can log into the game and play

@Gwarok Oh I'll see if that works instead, though last I traveled to a player I ended up behind the surface structure in a dungeon... meh its all part of the immersion

rawne1980b16_ESO

I am unable to log into the game (cannot reach the character screen)

I log in then get an eternal loading screen.

Alt F4 and try again and get another eternal loading screen.

On a plus note to that though .... A new season of Ultimate Fighter is on that I only just found out about and wouldn't have known if not for this issue.

So I won't grumble.

Gwarok

I can log into the game and play

@KitLightning
/DOH! there's that wicked word again "immersion" lol

(/sarcasm off)

avalonarcana

So, as I stated earlier I wasn't able to log into my main without getting "Unknown Error" yet I could load an alt or start a new toon and play. Someone suggested I ask them to move my char to another zone which they did. Seems the dungeon I had walked into that was unplayable due to lag which resulted in a dc and not being able to log back in had locked my char up in that instance. Hopefully this will help some of you.

Nazon_Katts

I am unable to log into the game (cannot reach the character screen)

Oops, missed the 301 part. My iphone just doesn't run ESO. Sorry folks, hope it'll get fixed for you sooner than later!

charley222

I can log into the game and play

np to log
but unable too play because the lag
i need too stay in town crafting or take easy mob
no pvp too much lag